Eptica

OCTOBER 15, 2021

Date: Friday, October 15, 2021 Author: Trevor Davies, Head of Products, Enghouse Interactive Migrating call accounting to the cloud? In this new blog post Trevor Davis outlines the key considerations when choosing a cloud-based call accounting solution and how to pick the perfect partner. Here’s what to consider.

Accountability 124

Accountability Best practices Engineering Customer Service 124

Talkdesk

SEPTEMBER 10, 2020

51% of financial services companies have identified the call center as the target vector of choice for account takeover attacks due to the common authentication practice of using personal information. This is primarily due to the contact center space using account authentication based on personal information.

Engineering 109

Engineering Contact Center At home agents Call Center 109

CSM Magazine

OCTOBER 27, 2023

” — Marlene Blaszczyk.Todays’ world of finance and accountancy is changing more quickly than ever before. As firms compete to put the customer first, there have been all sorts of different tools created to help improve customer service , drive optimization for accounting processes and maximize overall customer value.

Finance 59

Finance Accountability Customer Service Engineering 59

AWS Machine Learning

MAY 3, 2023

One aspect of this data preparation is feature engineering. Feature engineering refers to the process where relevant variables are identified, selected, and manipulated to transform the raw data into more useful and usable forms for use with the ML algorithm used to train a model and perform inference against it.

Engineering 88

Engineering Metrics APIs Big data 88

CSM Magazine

NOVEMBER 14, 2023

Since implementing the cloud-based 6-in-1 solution, EB Gas has seen a 20 percent increase in the number of routine service jobs it can allocate and engineers are 30 percent more efficient capturing onsite information using mobile devices which are live-linked to the back-office system.

Engineering 52

Engineering CRM Finance Accountability 52

AWS Machine Learning

AUGUST 29, 2022

On August 9, 2022, we announced the general availability of cross-account sharing of Amazon SageMaker Pipelines entities. You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls. Solution overview.

Accountability 94

Accountability APIs Management Engineering 94

CSM Magazine

OCTOBER 14, 2022

A decision engine can help businesses meet these customer expectations by providing a way to automate decision-making. Decision engines use data and analytics to identify the best course of action in a situation. How Does a Decision Engine Work? A decision engine is a piece of software that makes decisions based on data.

Engineering 52

Engineering Service level Customer Service Wait times 52

AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4

Accountability 84

Accountability APIs Metrics Engineering 84

AWS Machine Learning

NOVEMBER 22, 2023

We also use Vector Engine for Amazon OpenSearch Serverless (currently in preview) as the vector data store to store embeddings. Use OpenSearch Serverless with the vector engine feature to search for the top K most relevant document indexes in the embedding space. Retrieve the corresponding documents using the identified indexes.

Engineering 119

Engineering Chatbots Benchmark APIs 119

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

Accountability 93

Accountability Best practices Scripts Engineering 93

ClientSuccess

MARCH 28, 2023

The allocation of resources, in particular, is a critical factor that can either make or break a customer success team’s large account management process. Map Out the Customer Journey After comprehending the goals and vision of your large account, it’s time to chart out the customer journey.

Accountability 52

Accountability Management SaaS Enterprise 52

AWS Machine Learning

NOVEMBER 17, 2022

As data is growing at an exponential rate, organizations are looking to set up an integrated, cost-effective, and performant data platform in order to preprocess data, perform feature engineering, and build, train, and operationalize ML models at scale. A key component of the model building and development process is feature engineering.

Engineering 72

Engineering Big data Accountability Analytics 72

Aria Solutions

JUNE 8, 2020

Designing a process from scratch is already a task and a half for your Salesforce org, but re-engineering a process is even a bigger undertaking when the process has been in use for some time. Account for the existing security and access, and the possible need to change them. Demo early, demo often.

Engineering 62

Engineering APIs Consulting Consulting 62

ChurnZero

MAY 9, 2024

Time flies, accounts fall through the cracks, renewals get harder, and you miss upsell opportunities. In just 15 minutes of his CSM Appreciation Week tune-up mini webinar, Ryan showed us a three-step customer success outreach technique that’ll get you closer to hitting your accounts more regularly. So what can you do to fix it?

Accountability 52

Accountability Upselling Coaching Best practices 52

Aria Solutions

JUNE 8, 2020

Designing a process from scratch is already a task and a half for your Salesforce org, but re-engineering a process is even a bigger undertaking when the process has been in use for some time. Account for the existing security and access, and the possible need to change them. Demo early, demo often. Traceability is exactly this.

Engineering 62

Engineering APIs Consulting Consulting 62

Callminer

NOVEMBER 9, 2020

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. Some fraudsters build a rapport with a particular agent or retail associate over time before requesting that they send a financial sum to their bank account.

Call Center 345

Call Center Banking Contact Center Accountability 345

TRUSTID

JUNE 13, 2019

This may explain why fraudsters are moving from spoofing tools to virtual calling services like Skype and Google Voice, as well as other mobile phone applications such as Burner and Hushed, to take over legitimate bank accounts. Here’s how it works. And the best part is, we do it in real time.

Accountability 80

Accountability Engineering Call Center Banking 80

AWS Machine Learning

APRIL 11, 2023

One important aspect of this foundation is to organize their AWS environment following a multi-account strategy. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs.

APIs 81

APIs Accountability Scripts Enterprise 81

AWS Machine Learning

OCTOBER 22, 2024

Extensively used by data scientists and ML engineers across various industries, this robust tool provides high availability and uninterrupted access for its users. Replace the account ID variable with your AWS account ID. Nick Biso is a Machine Learning Engineer at AWS Professional Services.

Engineering 111

Engineering Scripts Accountability Consulting 111

Help Scout

MAY 27, 2021

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. There are a few things that differentiate customer success from account management. What is account management? What is customer success?

Accountability 66

Accountability Management Upselling Education 66

CSM Magazine

MARCH 29, 2022

Accounting services monitor the taxes, expenses, income, and other financial information for individuals and organizations. Professional accountants provide individuals and business owners with a precise depiction of their finances, execution of tax relief strategies, and other types of financial benefits for their clients.

Accountability 52

Accountability Finance Advertising Banking 52

pindrop

MAY 23, 2018

With increasingly sophisticated attacks, fraudsters maneuver around authentication and security measures to access sensitive information that helps them take over accounts. Data dealing, spoofing, and voice morphing are only a few methods fraudsters use to access accounts. banks, top five U.S.

Engineering 64

Engineering Call Center Banking Accountability 64

AWS Machine Learning

OCTOBER 20, 2023

This framework addresses challenges by providing prescriptive guidance through a modular framework approach extending an AWS Control Tower multi-account AWS environment and the approach discussed in the post Setting up secure, well-governed machine learning environments on AWS.

Government 125

Government Engineering Accountability Enterprise 125

TRUSTID

DECEMBER 21, 2017

Not all account takeovers are the same. . Some criminals go in and immediately begin purchasing products directly from the account. Unfortunately, victims typically don’t find out that their account has been compromised until they discover the charges on their monthly bank statements.

Accountability 48

Accountability Banking Engineering Contact Center 48

ClientSuccess

SEPTEMBER 8, 2020

This last factor – resource allocation – can make or break a customer success team’s large account management process. It’s also a good idea to facilitate regular executive-level conversations for enterprise accounts, since many decisions might influence other departments and teams across your organization.

Accountability 52

Accountability Management SaaS Journey mapping 52

AWS Machine Learning

NOVEMBER 19, 2024

AI-powered email processing engine – Central to the solution, this engine uses AI to analyze and process emails. The AI engine accesses this resource to pull relevant information needed to effectively address customer inquiries. Deploy the AWS CDK project to provision the required resources in your AWS account.

APIs 89

APIs Management Engineering Enterprise 89

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Mitigation strategies : Implementing measures to minimize or eliminate risks.

Government 90

Government Management APIs Accountability 90

Aspect

MAY 2, 2018

It also has to be engineered to fit different purposes and contexts. These bots allow for conversation branching and connection to structured data sources such as account balances. However, some general principles for developing bots need to be considered, whether using knowledge engineering or not.

Engineering 76

Engineering Chatbots Scripts Sales 76

AWS Machine Learning

AUGUST 8, 2024

Users typically reach out to the engineering support channel when they have questions about data that is deeply embedded in the data lake or if they can’t access it using various queries. Having an AI assistant can reduce the engineering time spent in responding to these queries and provide answers more quickly.

Engineering 120

Engineering Accountability Feedback Construction 120

AWS Machine Learning

APRIL 18, 2024

Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts. Additionally, it offers beginner cloud engineers initial script drafts as standard templates to build upon, facilitating their IaC learning journey.

Scripts 128

Scripts Best practices Engineering Accountability 128

AWS Machine Learning

SEPTEMBER 3, 2024

Seamless integration with SageMaker – As a built-in feature of the SageMaker platform, the EMR Serverless integration provides a unified and intuitive experience for data scientists and engineers. By unlocking the potential of your data, this powerful integration drives tangible business results.

Big data 114

Big data Engineering Accountability Real estate 114

Kayako

AUGUST 7, 2015

How to Build Your Customer-Driven Growth Engine,” she provides a roadmap to achieve success with the CCO core competencies, and how to drive transformational customer experience change across the business, breaking down silos. Webinar – Build your customer-driven growth engine with @JeanneBliss #custexp #cx Click To Tweet.

Engineering 84

Engineering Chief Customer Officer Accountability Customer Experience 84

TRUSTID

APRIL 7, 2019

Our recent 2019 State of Call Center Authentication survey found that 51 percent of financial services respondents say the telephone channel is the primary source for account takeover attacks. These scams are largely driven by personally identifiable information (PII) that’s readily available over the internet or stolen during data breaches.

Accountability 48

Accountability Personalization Call Center Engineering 48

AWS Machine Learning

NOVEMBER 13, 2024

With the unification of SageMaker Model Cards and SageMaker Model Registry, architects, data scientists, ML engineers, or platform engineers (depending on the organization’s hierarchy) can now seamlessly register ML model versions early in the development lifecycle, including essential business details and technical metadata.

Government 102

Government Engineering Metrics APIs 102

TRUSTID

APRIL 10, 2019

Our recent 2019 State of Call Center Authentication survey found that 51 percent of financial services respondents say the telephone channel is the primary source for account takeover attacks. These scams are largely driven by personal identifiable information (PII) that’s readily available over the internet or stolen during data breaches.

Accountability 48

Accountability Personalization Call Center Engineering 48

AWS Machine Learning

OCTOBER 3, 2024

The proposed baseline architecture can be logically divided into four building blocks which that are sequentially deployed into the provided AWS accounts, as illustrated in the following diagram below. Developers can use the AWS Cloud Development Kit (AWS CDK) to customize the solution to align with the company’s specific account setup.

APIs 90

APIs Construction Engineering Accountability 90

Integrity Solutions

SEPTEMBER 17, 2019

And teams are the engine that make it all possible. When team leaders and members recognize and value the different Behavior Styles, they can become a mutually supportive force that holds each other accountable to achieve a common purpose. Successful companies today move quickly. Behavior Styles and Team Effectiveness.

Engineering 65

Engineering Sales Accountability Management 65