AWS Machine Learning

NOVEMBER 22, 2024

The mandate of the Thomson Reuters Enterprise AI Platform is to enable our subject-matter experts, engineers, and AI researchers to co-create Gen-AI capabilities that bring cutting-edge, trusted technology in the hands of our customers and shape the way professionals work. How do I get started with setting up an ACME Corp account?

APIs 104

APIs Chatbots Enterprise Customer centricity 104

AWS Machine Learning

MARCH 27, 2025

This requirement translates into time and effort investment of trained personnel, who could be support engineers or other technical staff, to review tens of thousands of support cases to arrive at an even distribution of 3,000 per category. Sonnet prediction accuracy through prompt engineering. We expect to release version 4.2.2

Education 96

Education Engineering APIs Enterprise 96

AWS Machine Learning

MARCH 25, 2025

Prerequisites To follow along with this post, you need an AWS account with the appropriate permissions. Try out the Session Management APIs for your own use case, and share your feedback in the comments. Krishna Gourishetti is a Senior Software Engineer for the Bedrock Agents team in AWS.

APIs 100

APIs Management Government Healthcare 100

AWS Machine Learning

MARCH 18, 2025

ASR and NLP techniques provide accurate transcription, accounting for factors like accents, background noise, and medical terminology. Audio-to-text transcription The recorded audio files are securely transmitted to a speech-to-text engine, which converts the spoken words into text format. An AWS account.

Healthcare 99

Healthcare Analytics Consulting Consulting 99

AWS Machine Learning

FEBRUARY 12, 2025

Curated judge models : Amazon Bedrock provides pre-selected, high-quality evaluation models with optimized prompt engineering for accurate assessments. Expert analysis : Data scientists or machine learning engineers analyze the generated reports to derive actionable insights and make informed decisions. He has an M.S.

Metrics 86

Metrics Engineering Benchmark APIs 86

AWS Machine Learning

FEBRUARY 21, 2025

Continuous fine-tuning also enables models to integrate human feedback, address errors, and tailor to real-world applications. When you have user feedback to the model responses, you can also use reinforcement learning from human feedback (RLHF) to guide the LLMs response by rewarding the outputs that align with human preferences.

Benchmark 76

Benchmark Metrics Engineering Feedback 76

GetFeedback

NOVEMBER 20, 2019

That’s why collecting customer feedback is more important than ever. . Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. .

Feedback 113

Feedback Chatbots Surveys Customer centricity 113

AWS Machine Learning

MARCH 25, 2025

Scenario 5: Update facing insufficient capacity In scenarios where there isnt enough GPU capacity, SageMaker AI provides clear feedback about capacity constraints. For more information, check out the SageMaker AI documentation or connect with your AWS account team. Consider if you have an endpoint running on 30 ml.g6e.16xlarge

APIs 90

APIs Engineering Accountability Metrics 90

Outsource Consultants

FEBRUARY 18, 2025

Negative customer feedback and declining customer satisfaction: The cumulative effect of these issues often manifests as negative reviews, complaints, and a general decline in customer satisfaction scores. Proactive quality control is the engine that powers this positive cycle.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

AWS Machine Learning

JANUARY 28, 2025

Rigorous testing allows us to understand an LLMs capabilities, limitations, and potential biases, and provide actionable feedback to identify and mitigate risk. The repository uses an Amazon Simple Storage Service (Amazon S3) bucket within your AWS account, making sure that your artifacts are stored securely and remain under your control.

Management 91

Management APIs Engineering Metrics 91

Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Agents can also send feedback directly to script authors to further improve processes. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Feedback loops are imperative to success. Jeff Greenfield.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

MARCH 6, 2025

It simplifies data integration from various sources and provides tools for data indexing, engines, agents, and application integrations. Prerequisites To implement this solution, you need the following: An AWS account with privileges to create AWS Identity and Access Management (IAM) roles and policies.

Metrics 98

Metrics Enterprise APIs Engineering 98

AWS Machine Learning

NOVEMBER 7, 2024

SageMaker JumpStart is a machine learning (ML) hub that provides a wide range of publicly available and proprietary FMs from providers such as AI21 Labs, Cohere, Hugging Face, Meta, and Stability AI, which you can deploy to SageMaker endpoints in your own AWS account. They’re illustrated in the following figure.

Enterprise 102

Enterprise APIs Government Accountability 102

AWS Machine Learning

MAY 3, 2023

One aspect of this data preparation is feature engineering. Feature engineering refers to the process where relevant variables are identified, selected, and manipulated to transform the raw data into more useful and usable forms for use with the ML algorithm used to train a model and perform inference against it.

Engineering 79

Engineering Metrics APIs Big data 79

AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4

Accountability 77

Accountability APIs Metrics Engineering 77

delighted

APRIL 27, 2021

For many product managers, customer feedback is the key to making a product successful. The most valuable product feedback comes from clear questions, carefully structured scenarios, and making the most of your time with the customer. Adding a survey into the product itself allows for feedback when the product is top of mind.

Feedback 98

Feedback Surveys Management Advertising 98

AWS Machine Learning

NOVEMBER 21, 2024

As generative AI models advance in creating multimedia content, the difference between good and great output often lies in the details that only human feedback can capture. Amazon SageMaker Ground Truth enables RLHF by allowing teams to integrate detailed human feedback directly into model training.

APIs 81

APIs Feedback Telecommunications Management 81

AWS Machine Learning

AUGUST 30, 2024

This licensing update reflects Meta’s commitment to fostering innovation and collaboration in AI development with transparency and accountability. Text-to-SQL parsing – For tasks like Text-to-SQL parsing, note the following: Effective prompt design – Engineers should design prompts that accurately reflect user queries to SQL conversion needs.

Best practices 72

Best practices Engineering Accountability Enterprise 72

AWS Machine Learning

FEBRUARY 5, 2025

There is consistent customer feedback that AI assistants are the most useful when users can interface with them within the productivity tools they already use on a daily basis, to avoid switching applications and context. For Slack, we are collecting user feedback, as shown in the preceding screenshot of the UI.

Engineering 70

Engineering Feedback Analytics Education 70

AWS Machine Learning

NOVEMBER 12, 2024

In this blog post, we demonstrate prompt engineering techniques to generate accurate and relevant analysis of tabular data using industry-specific language. NOTE : Since we used an SQL query engine to query the dataset for this demonstration, the prompts and generated outputs mention SQL below.

Engineering 95

Engineering Real estate Government Big data 95

AWS Machine Learning

AUGUST 8, 2024

Users typically reach out to the engineering support channel when they have questions about data that is deeply embedded in the data lake or if they can’t access it using various queries. Having an AI assistant can reduce the engineering time spent in responding to these queries and provide answers more quickly.

Engineering 110

Engineering Accountability Feedback Construction 110

AWS Machine Learning

NOVEMBER 21, 2024

Prerequisites To implement the proposed solution, make sure you have satisfied the following requirements: Have an active AWS account. Responsible AI is an ongoing commitment—continuously monitor, gather feedback, and adapt your approach to align with the highest standards of ethical AI use.

APIs 102

APIs Call Center Engineering Personalization 102

AWS Machine Learning

AUGUST 26, 2024

Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations). Personalized content will be generated at every step, and collaboration within account teams will be seamless with a complete, up-to-date view of the customer.

Sales 115

Sales Accountability Feedback Metrics 115

AWS Machine Learning

OCTOBER 20, 2023

This framework addresses challenges by providing prescriptive guidance through a modular framework approach extending an AWS Control Tower multi-account AWS environment and the approach discussed in the post Setting up secure, well-governed machine learning environments on AWS.

Government 116

Government Engineering Accountability Enterprise 116

ChurnZero

MARCH 24, 2025

Every trend points to customer success becoming the growth engine of businesses, and since customer success typically owns NRR (net revenue retention) , tracking how the teams investments impact performance is also part of that need. 1: You notice your CRM holding your team back. 3: Your CS teams processes feel inconsistent or repetitive.

Technology 52

Technology CRM Engineering Finance 52

AWS Machine Learning

OCTOBER 17, 2023

In addition, agents submit their feedback related to the machine-generated answers back to the Amazon Pharmacy development team, so that it can be used for future model improvements. Agents also label the machine-generated response with their feedback (for example, positive or negative). The primary storage service is Amazon S3.

Chatbots 120

Chatbots Customer Care Engineering Feedback 120

AWS Machine Learning

APRIL 11, 2023

One important aspect of this foundation is to organize their AWS environment following a multi-account strategy. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs.

APIs 76

APIs Accountability Scripts Enterprise 76

Amity

JUNE 6, 2018

Product and engineering development is happening in parallel to customer activation. Make sure there is a clear, attainable definition of what success looks like , and ensure all non-negotiable details (such as compliance) are captured in the handoff of the account from the sales team. Your clients are early adopters. Very tight.

Best practices 103

Best practices Engineering Accountability Sales 103

AWS Machine Learning

MAY 15, 2024

Here, Amazon SageMaker Ground Truth allowed ML engineers to easily build the human-in-the-loop workflow (step v). The workflow allowed the Amazon Ads team to experiment with different foundation models and configurations through blind A/B testing to ensure that feedback to the generated images is unbiased.

Advertising 118

Advertising APIs Engineering Benchmark 118

CSM Magazine

NOVEMBER 18, 2024

Multiple individuals can examine the document at the same time, simplifying the process of collecting feedback and implementing changes immediately. Optimized for SEO Hosting PDF files on the internet doesn’t just help with day-to-day operations; it also boosts your presence on search engines!

Engineering 52

Engineering Analytics Accountability Feedback 52

Nicereply

JANUARY 2, 2023

Using your experience and engineering skills will make it a win-win for you and your customer. What to say: Hi Gretl, First of all, I want to apologize for the experience you’ve had getting your account set up. Over the last week we’ve been implementing a new onboarding system to help make account set up easier. Thanks, Stephen.

Customer Service 105

Customer Service Engineering Accountability Feedback 105

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 118

Engineering Accountability Construction APIs 118

GetFeedback

JANUARY 19, 2020

As my trip progressed, I got email requests for feedback at each step. If I just wanted to give feedback to Expedia or the hotel, I’d probably drop out at this point. . Key point : Feedback surveys have to be thoughtfully designed into each touchpoint, in terms of the channel, timing, and survey questions. .

Surveys 146

Surveys Journey mapping Feedback B2B 146

Help Scout

SEPTEMBER 28, 2021

We also have in-house interviewer training that everyone must go through before they interview candidates — we want our team to be crystal clear about how to give a great interview, how to listen for solid answers, how to minimize unconscious bias, and how to write useful feedback.

Engineering 126

Engineering Feedback Technical Support Surveys 126

ChurnZero

NOVEMBER 26, 2024

These might include providing product feedback or internal collaboration. Utilize data-driven insights and customer feedback to develop innovative solutions and drive product improvements. Monitor account health, identify upsell opportunities, and collaborate with cross-functional teams to deliver exceptional customer experiences.

SaaS 52

SaaS Upselling Enterprise industry standards 52

AWS Machine Learning

FEBRUARY 12, 2024

Finally, the team’s aspiration was to receive immediate feedback on each change made in the code, reducing the feedback loop from minutes to an instant, and thereby reducing the development cycle for ML models. The following diagram illustrates the solution workflow.

Engineering 125

Engineering Wait times Metrics Accountability 125

Customer Service Life

MAY 16, 2022

One particular process requires that I first open the customer’s account. My team agreed that it would be a welcome improvement and our engineers were quickly able to update our system. But as a team, and over time, it should be expected that we’ll improve on that design based on user feedback. Concluding thoughts.

Feedback 125

Feedback Engineering Customer Experience Accountability 125