ChurnZero

NOVEMBER 26, 2024

Use industry-standard titles where possible. Monitor account health, identify upsell opportunities, and collaborate with cross-functional teams to deliver exceptional customer experiences. 3-5 years of experience in a customer-facing role within the technology or SaaS industry. Avoid overly creative titles.

SaaS 52

SaaS Upselling Enterprise industry standards 52

Talkdesk

APRIL 15, 2019

Cloud Security Talkdesk monitors AWS accounts for cloud infrastructure security risks, such as S3 buckets, IAM keys, network access control lists and security groups. with an industry standard ECDHE-RSA-AES128-SHA256 cipher. For data in transit, we use TLS 1.2

Wireless 81

Wireless industry standards Engineering Cloud contact 81

AWS Machine Learning

OCTOBER 2, 2024

This is often referred to as platform engineering and can be neatly summarized by the mantra “You (the developer) build and test, and we (the platform engineering team) do all the rest!” Before you can enable invocation logging, you need to set up an Amazon Simple Storage Service (Amazon S3) or CloudWatch Logs destination.

Government 127

Government APIs Enterprise Best practices 127

AWS Machine Learning

MARCH 14, 2024

We provide an overview of key generative AI approaches, including prompt engineering, Retrieval Augmented Generation (RAG), and model customization. Building large language models (LLMs) from scratch or customizing pre-trained models requires substantial compute resources, expert data scientists, and months of engineering work.

Best practices 134

Best practices Engineering Chatbots Enterprise 134

AWS Machine Learning

MAY 9, 2024

By taking a proactive approach , the CoE provides ethical compliance but also builds trust, enhances accountability, and mitigates potential risks such as veracity, toxicity, data misuse, and intellectual property concerns. It can also help develop custom AI solutions and help practitioners adapt to change in AI/ML development.

Government 132

Government Best practices Benchmark Metrics 132

AWS Machine Learning

NOVEMBER 16, 2023

Amazon SageMaker provides purpose-built tools for machine learning operations (MLOps) to help automate and standardize processes across the ML lifecycle. This enables Philips ML engineers and developers to provide updates, bug fixes, and future enhancements without disrupting the entire system.

Healthcare 121

Healthcare Government Engineering APIs 121

AWS Machine Learning

APRIL 23, 2024

By performing operations (applications, infrastructure) as code, you can provide consistent and reliable deployments in multiple AWS accounts and AWS Regions, and maintain versioned and auditable infrastructure configurations. Enterprise Solutions Architect at AWS, experienced in Software Engineering, Enterprise Architecture, and AI/ML.

APIs 127

APIs Enterprise Scripts Accountability 127

AWS Machine Learning

NOVEMBER 7, 2023

Harnessing the generative capabilities of foundational models, this tool creates convincing and compliant pharmaceutical advertisements, ensuring content adheres to industry standards and regulations. Prerequisites You must have the following prerequisites: An AWS account. The AWS Command Line Interface (AWS CLI) v2. Python 3.6

Enterprise 120

Enterprise APIs Engineering Accountability 120

AWS Machine Learning

NOVEMBER 22, 2023

In this talk, learn how leaders are modernizing their data foundation, selecting industry-leading foundation models, and deploying purpose-built accelerators to unlock the possibilities of generative AI. This session uses the Claude 2 LLM as an example of how prompt engineering helps to solve complex customer use cases.

Engineering 137

Engineering Best practices Government APIs 137

AWS Machine Learning

JUNE 25, 2024

Solution overview The Neuron Monitor container solution provides a comprehensive monitoring framework for ML workloads on Amazon EKS, using the power of Neuron Monitor in conjunction with industry-standard tools like Prometheus , Grafana , and Amazon CloudWatch. Ziwen Ning is a software development engineer at AWS.

Metrics 95

Metrics Best practices Analytics Accountability 95

AWS Machine Learning

APRIL 17, 2023

There is no industry standard for distillation, and many techniques are experimental. Prompt engineering Prompt engineering refers to efforts to extract accurate, consistent, and fair outputs from large models, such text-to-image synthesizers or large language models.

Engineering 102

Engineering Benchmark Scripts industry standards 102

CSM Magazine

FEBRUARY 16, 2023

Account Manager Account managers act as liaisons between their organization and existing clients, ensuring that all activities associated with the account run smoothly and successfully meet the goals set forth by both parties involved in the agreement.

Technical Support 52

Technical Support industry standards Engineering Accountability 52

24-7 InTouch

JULY 12, 2024

Why It Matters: Interdisciplinary Synergy: Integrating trust and safety with AI engineering fosters holistic AI development, enhancing safety and reliability for users and stakeholders. Bias Mitigation: Alignment between trust and safety protocols and AI development prevents biases in AI models, promoting fairness and inclusivity.

industry standards 52

industry standards Government Engineering Technology 52

CSM Magazine

MARCH 22, 2023

Macaw Security Solutions can now optimise how its installation and maintenance engineers are deployed, with real-time tracking and intelligent scheduling, as well as reducing its reliance on paperwork. Operating from its Birmingham headquarters, Macaw covers the whole of the UK and is accredited to the highest industry standards.

Engineering 52

Engineering Finance Construction CRM 52

Connect

OCTOBER 10, 2024

In today’s hyper-connected world, where the need to deliver personalised engagement and intuitive customer service has become the minimum industry standard, contact centres have become a hub of personal customer data. Deliberate infiltration only accounted for 6% of cases.”

industry standards 60

industry standards Cloud contact outsourcing Chatbots 60

delighted

APRIL 27, 2021

You can work with your engineering team to build improvements, but how do you know these changes will impact the customers it is meant to help? Marketers use multiple products and platforms to deliver ads to the right users, so we need to make sure our platform works with other external platforms and abides by industry standards.

Feedback 98

Feedback Surveys Management Advertising 98

CSM Magazine

JULY 8, 2024

Validating identification documents is an everyday part of the financial services industry. It comes into play when performing different financial services like opening bank accounts and approving loans. It’s crucial for ensuring encrypted transactions and preventing fraudulent behaviors.

Banking 52

Banking industry standards Finance Government 52

AWS Machine Learning

NOVEMBER 30, 2023

FM evaluations provides actionable insights from industry-standard science, that could be extended to support customer-specific use cases. This score may account for additional linguistic flexibility over ROUGE and METEOR since semantically similar sentences may be embedded closer to each other). What is FMEval?

Construction 113

Construction Metrics industry standards Benchmark 113

Tethr

OCTOBER 2, 2020

in your contact center, to a live chat with your product support team online to a customer prospecting or account maintenance interaction via email with a business development manager or an account manager. Customer effort score: industry benchmarks and best practices. What could have made it so?”.

Customer effort 104

Customer effort Customer Care Coaching Surveys 104

Hodusoft

JUNE 7, 2024

In such time, the words of noted American business executive, chemical engineer, and writer Jack Welch ring true even after so many years. These KPIs help management in identifying trends, industry standards, and implanting required solutions for improving the overall call center performance.

Best practices 52

Best practices Call Center Omni-channel support Management 52

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 138

Best practices Government Engineering Accountability 138

NobelBiz

APRIL 9, 2024

call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. HIPAA Regulations: In the U.S.,

Call Center 104

Call Center Telemarketing Healthcare Government 104

JustCall

FEBRUARY 24, 2025

These agents can exist in many forms, from recommendation engines that personalize your Netflix queue to self-driving cars that navigate traffic. Best for : Any AI system that requires continuous improvement, such as chatbots, recommendation engines, and fraud detection.

Healthcare 40

Healthcare Chatbots Real estate Scripts 40

AWS Machine Learning

MARCH 13, 2024

If you also account for the antenna, it brings up the total height to 443 meters, or 1,454 feet', 'role': 'assistant'}, {'content': 'Some people need to pilot an aircraft above it and need to know.nSo what is the answer in feet?' Compare the model’s performance to benchmarks and industry standards.

Benchmark 135

Benchmark Scripts APIs Feedback 135

Stratifyd

DECEMBER 11, 2018

Key accountabilities & responsibilities. Use industry-leading commercial and open source software to detect, evaluate, triage, prioritize, and respond to security events. BA/BS degree in Information Technology, Computer Science, Engineering or related field. Required Skills & Experience.

Engineering 40

Engineering industry standards Analytics Healthcare 40

AWS Machine Learning

MARCH 5, 2025

The fully automated RCA agent correctly identifies the right root cause for most cases (measured at 85%), and helps engineers in terms of system understanding and real-time insights in their cases. When an incident occurs, an on-call engineer gives a description of the issue at hand to the Amazon Bedrock agent.

APIs 110

APIs Engineering Automotive Metrics 110

AWS Machine Learning

MARCH 18, 2025

NIM microservices provide straightforward integration into generative AI applications using industry-standard APIs and can be deployed with just a few lines of code, or with a few clicks on the SageMaker JumpStart console. To deploy NeMo Retriever Llama3.2 To request a service quota increase, refer to AWS service quotas.

APIs 101

APIs Enterprise Engineering Accountability 101

AWS Machine Learning

APRIL 1, 2025

Natural language to logic translation The system uses two complementary approaches: LLMs handle natural language understanding, and a symbolic reasoning engine performs mathematical validation. Intent description engineering Create precise policy intents using a clear format. Content should be limited to 6,000 characters.

APIs 122

APIs Best practices Feedback Engineering 122

AWS Machine Learning

JANUARY 21, 2025

Analyzing past trends while accounting for impacts ranging from seasons to world events provides insights to guide business planning. For example, business analysts who have no coding or cloud engineering expertise can quickly use Amazon SageMaker Canvas to upload their time-series data and make forecasting predictions.

Metrics 101

Metrics Enterprise Sales APIs 101

AWS Machine Learning

NOVEMBER 1, 2024

HealthLake is designed to ingest data from various sources, such as electronic health records, medical imaging, and laboratory results, and automatically transform the data into the industry-standard FHIR format. He writes about topics relevant to his customers, focusing on data engineering and machine learning.

Metrics 112

Metrics Transportation industry standards Analytics 112