Accountability Engineering Technical Support 
pindrop
APRIL 20, 2021
OTPs are often used for the purpose of account login, identity verification, device verification, or password recovery. Through deception, a fraudster can steal your personal data to gain access to your bank accounts and other valuable data. Diminished Impact on Security: Over time, fraudsters adapted and found ways to beat OTPs.
Totango
JANUARY 22, 2024
Most expect to see CS emerging as a growth engine. Human expertise, along with AI technology, transforms CS into a significant growth engine for their companies. For many companies, the CSM role has become a catch-all for various tasks – from renewals and billing to technical support.
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AWS Machine Learning
MAY 7, 2024
Rather than requiring extensive feature engineering and dataset labeling, LLMs can be fine-tuned on small amounts of domain-specific data to quickly adapt to new use cases. This post walks through examples of building information extraction use cases by combining LLMs with prompt engineering and frameworks such as LangChain.
aircall
MAY 11, 2018
Not only do we engineer, optimize, sell, and troubleshoot the product, we also use it on a daily basis for our support and sales operations. For this post, I spoke with representatives (tributes) from our customer success, technical support, and sales teams. Joe — Technical Support. You guessed it.
Help Scout
SEPTEMBER 28, 2021
The project itself runs the gamut depending on the role — some might be presentations, others might be role playing or demos: Engineering projects are all take-home coding exercises that are similar in language and project setup to what they might be working on on a daily basis.
AWS Machine Learning
JUNE 25, 2024
Operational efficiency Uses prompt engineering, reducing the need for extensive fine-tuning when new categories are introduced. Generative AI models offer advantages with pre-trained language understanding, prompt engineering, and reduced need for retraining on label changes, saving time and resources compared to traditional ML approaches.
Sykes
JANUARY 23, 2018
An important component in your overall security flow are the engineers who monitor networks and provide technical support to your customers, ensuring their activity is handled securely. This academy produces engineers specializing in a variety of technical solutions — networking, computer security and programming, etc. —
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