AWS Machine Learning

SEPTEMBER 23, 2024

With the rise of powerful foundation models (FMs) powered by services such as Amazon Bedrock and Amazon SageMaker JumpStart , enterprises want to exercise granular control over which users and groups can access and use these models. We provide code examples tailored to common enterprise governance scenarios.

Government 98

Government Enterprise APIs Accountability 98

AWS Machine Learning

SEPTEMBER 13, 2024

Prerequisites Before proceeding, make sure you have the following resources set up: An AWS account. If you don’t have an account, you can sign up for one. The following screenshot shows the three Amazon Bedrock agents that were deployed in your account. To learn more, refer to Amazon Bedrock Agents.

APIs 117

APIs Enterprise Best practices Accountability 117

AWS Machine Learning

NOVEMBER 1, 2024

Amazon Q Business is a generative AI-powered assistant designed to enhance enterprise operations. You can tailor Amazon Q Business to your specific business needs by connecting to your company’s information and enterprise systems using built-in connectors to a variety of enterprise data sources. authentication. Using OAuth 2.0

Enterprise 99

Enterprise APIs Accountability Management 99

ShepHyken

MARCH 29, 2019

Very often, retail managers lack time and capacity to process and take into account all the necessary data to set attractive prices. “If Considering, that the US giant accounted for almost half of the US e-commerce market, or $258.22 For example, Amazon generates more than 35% of its revenue via AI price recommendations.

Customer Experience 282

Customer Experience Accountability CRM Enterprise 282

AWS Machine Learning

JANUARY 24, 2024

Additionally, enterprises must ensure data security when handling proprietary and sensitive data, such as personal data or intellectual property. This post discusses how enterprises can build accurate, transparent, and secure generative AI applications while keeping full control over proprietary data. Where is the data processed?

Enterprise 129

Enterprise APIs Advertising Technology 129

AWS Machine Learning

NOVEMBER 7, 2024

To move faster, enterprises need robust operating models and a holistic approach that simplifies the generative AI lifecycle. With AWS IAM Identity Center , you can create or connect workforce users and centrally manage their access across their AWS accounts and applications.

Enterprise 96

Enterprise APIs Government Accountability 96

Beyond Philosophy

MAY 8, 2017

Six years later, the outcomes of this study hold true – customers’ emotional and subconscious responses to your brand account for a good half of the total Customer Experience.

Customer Experience 352

Customer Experience Advertising Customer emotions Consulting 352

Steve DiGioia

FEBRUARY 7, 2022

Standards must align with your mission, business objectives, and organizational leadership, and be implemented consistently across your enterprise. Employees need to buy into the value of adhering to standards, so everyone is pulling in the same direction and reinforcing your brand.” ” Are Company Standards Important?

Enterprise 345

Enterprise Management Accountability Customer Service 345

ShepHyken

AUGUST 31, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. Enterprise resource management (ERP) systems centralize, automate, and manage core business data and processes, from inventory management to real-time sales information.

Journey mapping 339

Journey mapping Upselling CRM Feedback 339

AWS Machine Learning

MARCH 13, 2024

Typically, these datasets are aggregated in a centralized Amazon Simple Storage Service (Amazon S3) location from various business applications and enterprise systems. This post walks through the steps involved in configuring S3 Access Points to enable cross-account access from a SageMaker notebook instance.

Accountability 99

Accountability Engineering Enterprise Big data 99

AWS Machine Learning

NOVEMBER 7, 2023

Furthermore, the cost to train new LLMs can prove prohibitive for many enterprise settings. These demos can be seamlessly deployed in your AWS account, offering foundational insights and guidance on utilizing AWS services to create a state-of-the-art LLM generative AI question and answer bot and content generation. Python 3.6

Enterprise 103

Enterprise APIs Engineering Accountability 103

AWS Machine Learning

NOVEMBER 14, 2024

For a multi-account environment, you can track costs at an AWS account level to associate expenses. A combination of an AWS account and tags provides the best results. For multiple accounts, assign mandatory tags to each one, identifying its purpose and the owner responsible.

Government 89

Government Best practices Accountability APIs 89

Beyond Philosophy

MAY 15, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. 13:40 Colin shares a story about working with a healthcare company and what it taught him about segmenting customers within a single account. This podcast is sponsored by Verint.

Customer Experience 259

Customer Experience Management B2B Customer emotions 259

AWS Machine Learning

DECEMBER 10, 2024

Amazon Q Business is a generative AI-powered assistant that enhances employee productivity by solving problems, generating content, and providing insights across enterprise data sources. In this post, we explore how Amazon Q Business plugins enable seamless integration with enterprise applications through both built-in and custom plugins.

Enterprise 80

Enterprise APIs CRM Engineering 80

CCNG

JANUARY 8, 2025

AI can proactively alert customers about account anomalies or subscription renewals, as well as identify up-sell and cross-sell opportunities. They are empowering enterprises to deliver exceptional service that is instant, personalized, in any language, and on any channel. Thank you to CCNG member Cognigy for sharing these insights.

Contact Center 195

Contact Center CCNG Enterprise Technology 195

CCNG

JUNE 16, 2021

The FTC noted negative outcomes of AI models and warned those using AI to “hold yourself accountable – or be ready for the FTC to do it for you.” tasked with growing the company's enterprise customer base and further building out the team. Equally newsworthy that same week, the European Union proposed comprehensive AI regulation.

CCNG 221

CCNG Government Healthcare Enterprise 221

TechSee

DECEMBER 28, 2020

“You’ve reached Service Enterprises. For account updates, help with installation, or billing activities, press 1.” Once the ROI of these remote technical support and customer support teams became abundantly clear, many enterprises decided that these temporary teams would become permanent.

Technical Support 186

Technical Support Customer Service Enterprise Scripts 186

AWS Machine Learning

NOVEMBER 27, 2024

Enterprises are facing challenges in accessing their data assets scattered across various sources because of increasing complexities in managing vast amount of data. Search solutions in modern big data management must facilitate efficient and accurate search of enterprise data assets that can adapt to the arrival of new assets.

Enterprise 85

Enterprise APIs Accountability Engineering 85

AWS Machine Learning

DECEMBER 1, 2023

Prerequisites to update domains To use these new features, the ML admins must have access to: An AWS account. A SageMaker domain in your selected AWS account. You can also manage your subnets and connection modes later on if changes are required. Now let’s go through the new experience in more depth.

Enterprise 104

Enterprise APIs Accountability Government 104

ShepHyken

NOVEMBER 15, 2019

Further, when you want customizable features such as artificial intelligence applications (see below), you don’t have to buy expensive enterprise tools or hire the technical experts required to use them. This sort of dynamic IVR can surprise your customers by: Immediately recognizing them and greeting them by name.

Interactive Voice Response 255

Interactive Voice Response Customer Experience Self service Contact Center 255

AWS Machine Learning

JULY 17, 2024

Amazon Q Business is a fully managed, secure, generative-AI powered enterprise chat assistant that enables natural language interactions with your organization’s data. The AWS Support, AWS Trusted Advisor, and AWS Health APIs are available for customers with Enterprise Support, Enterprise On-Ramp, or Business support plans.

Scripts 103

Scripts APIs Enterprise Accountability 103

AWS Machine Learning

OCTOBER 20, 2023

Governing ML lifecycle at scale is a framework to help you build an ML platform with embedded security and governance controls based on industry best practices and enterprise standards. This framework is useful for the following customers: Large enterprise customers that have many LOBs or departments interested in using ML.

Government 110

Government Engineering Accountability Enterprise 110

AWS Machine Learning

AUGUST 8, 2024

An enterprise Box account typically contains a wealth of materials, including documents, presentations, knowledge articles, and more. This will enable your support, project management, product management, leadership, and other teams to quickly obtain accurate answers to their questions from the documents stored in your Box account.

Enterprise 102

Enterprise Accountability Management APIs 102

AWS Machine Learning

APRIL 23, 2024

As successful proof-of-concepts transition into production, organizations are increasingly in need of enterprise scalable solutions. This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework.

APIs 114

APIs Enterprise Scripts Accountability 114

Totango

DECEMBER 20, 2023

The best of both worlds: unmatched enterprise-grade implementation and usability The G2 Winter 2024 reports ranked Totango as the number one customer success software in the enterprise implementation index. This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process.

Enterprise 112

Enterprise Customer centricity Benchmark Upselling 112

AWS Machine Learning

JULY 17, 2024

This latest addition to the SageMaker suite of machine learning (ML) capabilities empowers enterprises to harness the power of large language models (LLMs) and unlock their full potential for a wide range of applications. Cohere Command R is a scalable, frontier LLM designed to handle enterprise-grade workloads with ease.

Enterprise 110

Enterprise Chatbots Healthcare Finance 110

AWS Machine Learning

OCTOBER 30, 2023

The Amazon Bedrock VPC endpoint powered by AWS PrivateLink allows you to establish a private connection between the VPC in your account and the Amazon Bedrock service account. Use the following template to create the infrastructure stack Bedrock-GenAI-Stack in your AWS account. With an M.Sc.

APIs 130

APIs Big data Accountability Enterprise 130

C3Centricity

APRIL 9, 2024

B2B transactions, such as IBM’s enterprise software solutions or Caterpillar’s heavy machinery, involve substantial investments and can extend for months or even years. A study by Gartner highlighted that 77% of B2B buyers stated their latest purchase was very complex or difficult.

B2C 118

B2C B2B Marketing Accountability 118

Totango

JANUARY 3, 2024

Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. showcasing, in our opinion, our strength of strategy and product offering for enterprise businesses.

Enterprise 116

Enterprise Best practices Analytics Metrics 116

AWS Machine Learning

JULY 2, 2024

With the rise of generative artificial intelligence (AI), an increasing number of organizations use digital assistants to have their end-users ask domain-specific questions, using Retrieval Augmented Generation (RAG) over their enterprise data sources. Create an S3 bucket in your account. installed Node.js

APIs 116

APIs Scripts Enterprise Engineering 116

AWS Machine Learning

NOVEMBER 22, 2024

The data mesh architecture aims to increase the return on investments in data teams, processes, and technology, ultimately driving business value through innovative analytics and ML projects across the enterprise. The diagram shows several accounts and personas as part of the overall infrastructure.

Government 80

Government Banking Accountability Engineering 80

AWS Machine Learning

FEBRUARY 14, 2024

It enables you to privately customize the FMs with your data using techniques such as fine-tuning, prompt engineering, and Retrieval Augmented Generation (RAG), and build agents that run tasks using your enterprise systems and data sources while complying with security and privacy requirements.

Engineering 122

Engineering Chatbots Accountability Enterprise 122

AWS Machine Learning

JUNE 12, 2024

Amazon Q can help you get fast, relevant answers to pressing questions, solve problems, generate content, and take actions using the data and expertise found in your company’s information repositories and enterprise systems. Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account set up.

APIs 117

APIs Enterprise Accountability Feedback 117

AWS Machine Learning

JUNE 21, 2024

With new models released daily, many enterprise admins want more control over the FMs that can be discovered and used by users within their organization (for example, only allowing models based on pytorch framework to be discovered). Finally, we look at how an admin user can share the private hub with users in another account.

Management 95

Management Government Accountability Enterprise 95

CCNG

APRIL 20, 2022

Truth In Processes We're all aware of how the global response to the pandemic triggered an acceleration of enterprise digital transformation. Handling Truth Most organizations espouse core values such as integrity, honesty, trust, and accountability, but none can be achieved without an empirical, accurate, and accepted source of truth.

Customer Experience 195

Customer Experience CCNG Gamification Analytics 195

AWS Machine Learning

SEPTEMBER 12, 2024

Security Amazon Bedrock is in scope for common compliance standards such as Service and Organization Control (SOC), International Organization for Standardization (ISO), and Health Insurance Portability and Accountability Act (HIPAA) eligibility, and you can use Amazon Bedrock in compliance with the General Data Protection Regulation (GDPR).

Healthcare 114

Healthcare APIs Accountability Enterprise 114