Accountability Entertainment Upselling 
CCNG
OCTOBER 19, 2022
Zendesk, 2022) More than 70% of customers expect agents to have access to all information relevant to their account and query. Accenture, 2017) Personalization at scale can drive between 5 and 15% revenue growth for companies in the retail, travel, entertainment, telecom, and financial services sectors.
Avaya
FEBRUARY 7, 2017
As customers increasingly use digital channels to interact with the brands they love, it’s imperative that hotels can support a personalized, omnichannel experience that drives insight and engagement at the individual account level. With the ability to build and/or embed custom communications into the CX, they can seamlessly do so.
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VHT
OCTOBER 18, 2018
Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. They can also access customer history, account information and product lists to personalize service or offer upsells.
Stratifyd
MAY 14, 2019
Happy customers are more brand loyal, are less price-sensitive, and are more willing to entertain offers for other products and services or upsell opportunities. A study conducted by Watermark Consulting suggests that great CX helps build business value for airlines. Put simply: Improved CX leads to increased revenue.
ChurnZero
JUNE 28, 2019
Whether it pertains to upcoming customer milestones or perhaps a potential upsell opportunity, great CSMs can identify small actions that can drive business outcomes. But for the feedback that does stick, your account will consider you their customer champion. Looking for more entertaining Customer Success content?
JivoChat
JUNE 15, 2021
With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. The top apps in this category can help you display relevant products for returning customers and help you upsell to new customers. Used for: Post-purchase upsells. Used for: Upselling by offering free shipping.
SmartKarrot
OCTOBER 26, 2022
Implementing a comprehensive account management program is the greatest approach to preventing an expensive breakup with your most valuable clients. Key account management is the tactical method businesses use to manage and expand their most crucial clients. 6 Account Management Best Practices for B2B Companies!
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