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How Does Mental Accounting Influence Customer Experience

Beyond Philosophy

The answer is found in the concept of mental accounting, and it might have significant implications for your Customer Experience. We discussed how our mental accounting affects our behavior as customers in our recent podcast. How Mental Accounting Works. We have written about Mental Accounting before.

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Are You Deliberate with Your Customer Strategy or Just Taking a Chance?

Beyond Philosophy

Their strategy takes into account the emotions evoked from all the senses throughout the experience. HR, IT, Accounting, Production, Operations, everyone that is part of the organization needs to be able to articulate the CES—and it needs to be the same one!

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Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

AWS Machine Learning

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

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Guest Post: Tips to Boost Client Satisfaction in the Post-Pandemic Era

ShepHyken

Social distancing regulations have ended in many areas, people are booking up their social calendars with events, airports are once again filled with excited travelers… it seems like the COVID-19 crisis is starting to become a thing of the past. These steps will enhance your clients’ satisfaction with your company. . As a CMA and CMA coach,?Nathan?mentors

Finance 397
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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.

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Learn to Apologize to Customers Like You Mean It

Steve DiGioia

Clearly, this event did cause inconvenience; there’s no “may have” about it. Here are a few examples: I’m sorry we gave you the wrong information about how to update your online account. We should have checked first to see whether you had a Vendor account or a Supplier account. Stop right there! Second, “any” is generic.

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Top 5 Customer Service & CX Articles for Week of August 12, 2024

ShepHyken

Maybe the next time you go to the DMV or have a question about your social security account, you’ll get a better experience. This short article has a few details about the event. consider attending the event. Only 18% said, “Yes.” This article takes a look at the Citizen Experience (another CX).