ProProfs Blog

DECEMBER 6, 2019

Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day. But it is this simple feedback that is helping Uber and other ridesharing companies keep only the best drivers on the road. Evolution of Customer Feedback. Customer feedback is not a new trend.

Feedback 124

Feedback Surveys Sales Benchmark 124

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 108

Feedback Benchmark Surveys Analytics 108

AWS Machine Learning

MARCH 25, 2025

Prerequisites To follow along with this post, you need an AWS account with the appropriate permissions. break for event in graph.stream( {"messages": [("user", user_input)]}, config ): for value in event.values(): if isinstance(value["messages"][-1], BaseMessage): print("Assistant:", value["messages"][-1].content)

APIs 116

APIs Management Government Healthcare 116

AWS Machine Learning

NOVEMBER 21, 2024

As generative AI models advance in creating multimedia content, the difference between good and great output often lies in the details that only human feedback can capture. Amazon SageMaker Ground Truth enables RLHF by allowing teams to integrate detailed human feedback directly into model training.

APIs 98

APIs Feedback Telecommunications Management 98

Steve DiGioia

SEPTEMBER 16, 2016

We base our surveys on trigger events so we can drill right down into what areas we’re doing well and what areas need work, so that we can improve those processes and coach our people to achieve better outcomes. We view feedback as a gift so it’s really important to close the loop. BM : Sounds like a great place to work!

Real estate 257

Real estate Customer Experience Journey mapping Employee engagement 257

AWS Machine Learning

NOVEMBER 7, 2024

SageMaker JumpStart is a machine learning (ML) hub that provides a wide range of publicly available and proprietary FMs from providers such as AI21 Labs, Cohere, Hugging Face, Meta, and Stability AI, which you can deploy to SageMaker endpoints in your own AWS account. The invocation generates an AWS CloudTrail event.

Enterprise 112

Enterprise APIs Government Accountability 112

AWS Machine Learning

FEBRUARY 21, 2025

If the question was Whats the schedule for AWS events in December?, AWS usually announces the dates for their upcoming # re:Invent event around 6-9 months in advance. Feedback loop implementation: Create a mechanism to continuously update the verified cache with new, accurate responses.

Engineering 121

Engineering APIs Analytics Enterprise 121

Callminer

AUGUST 1, 2017

They don’t do anything else except maybe monitor a few calls and give some feedback. Agents can also send feedback directly to script authors to further improve processes. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Feedback loops are imperative to success. Jeff Greenfield.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Totango

AUGUST 14, 2020

Audience: When it comes to relaying feedback to internal stakeholders, what tools do you use to collect customer feedback, share it internally, and present it in a clear way? Collect & document feedback . Identify feedback provider and organization. As part of that we: . Map stakeholder type.

Accountability 158

Accountability Feedback Sales Upselling 158

CCNG

JUNE 7, 2023

Handling Basic Inquiries : Chat GPT can assist with basic inquiries such as order status, account information, shipping details, or product specifications. Continuous Improvement : Chat GPT can learn from interactions and customer feedback, enabling it to continuously improve its responses over time.

Contact Center 195

Contact Center CCNG APIs Scripts 195

CSM Magazine

NOVEMBER 17, 2024

Treat them as individuals, not just account numbers. Cultivate a Culture of Feedback Feedback is a gift. Regularly review this feedback with your team and implement changes where necessary. Celebrate Milestones Together A loan is often a stepping stone to a significant life event.

Customer Service 52

Customer Service Feedback CRM Personalization 52

TeleDirect

DECEMBER 22, 2024

Event Management Managing reservations and answering attendee questions becomes seamless with a dedicated inbound call center. Financial Services Handling sensitive customer information and resolving account-related issues requires the expertise and security provided by inbound call centers.

Call Center 62

Call Center Technical Support Healthcare Abandon rate 62

AWS Machine Learning

FEBRUARY 7, 2025

Slack already provides applications for workstations and phones, message threads for complex queries, emoji reactions for feedback, and file sharing capabilities. The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The following screenshot shows an example.

Entertainment 79

Entertainment APIs Technology Feedback 79

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. QR code surveys fill that niche for real-world feedback. Why create a QR code survey?

Surveys 90

Surveys Feedback Best practices Marketing 90

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 74

Feedback Benchmark Surveys Analytics 74

AWS Machine Learning

MAY 3, 2023

Moreover, as of November 2022, Studio supports shared spaces to accelerate real-time collaboration and multiple Amazon SageMaker domains in a single AWS Region for each account. This post explains the backup and recovery module and one approach to automate the process using an event-driven architecture.

Scripts 78

Scripts APIs Accountability Engineering 78

Myra Golden Media

JANUARY 1, 2019

Are you coaching and holding employees accountable? I’ve held discovery discussions, mystery shopped or listened to a random sample of calls between employees and customers, and I’ve prayed over the event. Are you having conversations with your people about unacceptable performance? Putting An End To Unacceptable Performance.

Coaching 195

Coaching Accountability Feedback Personalization 195

AWS Machine Learning

AUGUST 26, 2024

Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations). Personalized content will be generated at every step, and collaboration within account teams will be seamless with a complete, up-to-date view of the customer.

Sales 126

Sales Accountability Feedback Metrics 126

Totango

JUNE 3, 2022

To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Invitations to events. Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. Customer check-ins.

Feedback 115

Feedback SaaS Surveys Accountability 115

AWS Machine Learning

FEBRUARY 12, 2025

Prerequisites To use the LLM-as-a-judge model evaluation, make sure that you have satisfied the following requirements: An active AWS account. You can confirm that the models are enabled for your account on the Model access page of the Amazon Bedrock console. Implement feedback loops to continuously improve prompt engineering.

Metrics 95

Metrics Engineering Benchmark APIs 95

Totango

APRIL 2, 2019

Target events and address milestones. Gather feedback. This is also a good time to add upsells to accounts that have high customer health scores. Target Events and Address Milestones. That way, your platform can help you perform account reviews on a regular basis and notify teams of accounts primed for upselling.

Journey mapping 110

Journey mapping Upselling Accountability Feedback 110

customer sure

FEBRUARY 10, 2022

I enjoy being asked to give feedback by a company…. This last week I’ve received two requests to give feedback to two companies I’ve just had dealings with. So needless to say, rather than make up a response, I deleted the invitation, and this company hasn’t had my feedback. Consequently I didn’t provide my feedback.

Feedback 62

Feedback Surveys Consulting Consulting 62

AWS Machine Learning

JULY 29, 2022

Establishing highly efficient contact centers requires significant automation, the ability to scale, and a mechanism of active learning through customer feedback. Reviewing the Account Balance chatbot. For example, the Open Account intent includes four slots: First Name. Account Type. Deploying the solution. Phone Number.

Contact Center 127

Contact Center Interactive Voice Response Self service Accountability 127

CSM Magazine

JANUARY 9, 2025

deposits or withdrawals) Technical glitches during gameplay Account verification delays Bonus or promotional queries When these problems arise, a responsive and efficient support team can make all the difference. Monitor Player Feedback: Actively listen to customer suggestions and complaints to improve services.

Customer Service 52

Customer Service Entertainment Best practices industry standards 52

TechSee

AUGUST 14, 2023

We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. of podcasts worldwide. Follow on LinkedIn

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Totango

JULY 19, 2021

You’ll see how valuable these skills are when your customer success team drives retention, lowers churn, and collects customer feedback. Not only will your customer success team solve customers’ problems, but they will also help customers have a voice within your company by sharing and acting on their feedback.

Upselling 126

Upselling Feedback Customer advocacy Surveys 126

ChurnZero

APRIL 25, 2025

And what you need to highlight (or track down) may depend on your customers: Retention outcomes (cancellations, downgrades, discounts) Data from other departments (feedback surveys, support tickets, A/B testing, user-generated content) Company events or incidents (system outage, product changes) Interlude: how ChurnZero can help.

Finance 52

Finance Metrics Engineering Construction 52

Outsource Consultants

JULY 25, 2023

Generative AI is most attractive because it uses feedback from responses to output in order to handle complex inquiries better. Historically, customers could submit simple inquiries, like account cancelation requests, to chatbots. They would receive a standard response or action, like confirmation of the account closure.

Call Center 128

Call Center Interactive Voice Response Technology Chatbots 128

AWS Machine Learning

MAY 14, 2024

An important aspect of developing effective generative AI application is Reinforcement Learning from Human Feedback (RLHF). RLHF is a technique that combines rewards and comparisons, with human feedback to pre-train or fine-tune a machine learning (ML) model. Therefore, you can use either or both based on your needs.

Chatbots 119

Chatbots Feedback Engineering Entertainment 119

AWS Machine Learning

AUGUST 10, 2023

As recommended by AWS as a best practice , customers have used separate accounts to simplify policy management for users and isolate resources by workloads and account. SageMaker services, such as Processing, Training, and Hosting, collect metrics and logs from the running instances and push them to users’ Amazon CloudWatch accounts.

Scripts 97

Scripts Accountability Metrics Best practices 97

ChurnZero

JUNE 15, 2023

Data can be collected through various methods including user analytics, surveys, and customer feedback. It’s also unreasonable to ask a CSM to review a customer’s entire account every single time they have an upcoming interaction to figure out what’s changed since the last time they talked.

Accountability 96

Accountability Upselling Analytics Metrics 96

Comm100

APRIL 15, 2025

Agents and managers are buried in chat logs, escalation notes, and sentiment feedback with no easy way to extract meaning or trends. With Spotlights, Comm100 AI Insights automatically surfaces key trends and events buried within your chat data, giving managers a crystal-clear view of whats happening across support and sales teams.

Coaching 52

Coaching Sales Accountability Feedback 52

VirtualPBX

MARCH 19, 2020

Keep reading to dig into a few of these options with us – including feedback about how the VirtualPBX team uses all these products on a daily basis. Maybe you already have a Gmail account or use Google Docs for writing documents or sharing spreadsheets. Perhaps best of all: you can link your Trello boards to your Zapier account.

Accountability 133

Accountability Marketing Personalization Feedback 133

Lumoa

NOVEMBER 3, 2022

Events marked “Done” now highlighted on Impact page! For a while now, Lumoa has offered a way to close the loop with your customers by using the Events page. This lets you make note of specific feedback, track who is taking actions on it, and get alerted if important feedback comes in.

Analytics 78

Analytics Feedback Accountability Marketing 78

AWS Machine Learning

FEBRUARY 6, 2024

Pharmaceutical companies sell a variety of different, often novel, drugs on the market, where sometimes unintended but serious adverse events can occur. These events can be reported anywhere, from hospitals or at home, and must be responsibly and efficiently monitored. The training job is built using the SageMaker PyTorch estimator.

Healthcare 127

Healthcare Engineering Consulting Consulting 127

Calabrio

MARCH 11, 2025

Frame the process as an opportunity for them to hone their skills, receive constructive feedback, and contribute to the overall success of the team and the company. Create ongoing feedback loopsand a culture of continuous improvement Frontline agents are hungry for feedback on their performancebut too often they arent getting it.

Best practices 52

Best practices Contact Center Chatbots Call Center 52

CSM Magazine

SEPTEMBER 24, 2024

Does feedback about the specific brand affect your decisions about products or services? Using customer feedback to improve service quality helps companies retain customers for up to 70% longer. Let’s explore the various opportunities customer feedback offers to transform your business and some best practices to consider.

Feedback 52

Feedback Construction Surveys Best practices 52