Remove Accountability Remove Events Remove Scripts
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How to Make or Break Your Customer Experience

Beyond Philosophy

Let’s say your IT system requires getting your email address for every customer to access the details of the account. When you are frustrated, stressed, and upset, how do you feel about entering your account number followed by the pound sign? In many cases, they will also use a Call Center script. Let me give you an example.

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Generate customized, compliant application IaC scripts for AWS Landing Zone using Amazon Bedrock

AWS Machine Learning

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 113
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Amazon SageMaker Feature Store now supports cross-account sharing, discovery, and access

AWS Machine Learning

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

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Let’s talk about Chat GPT in the Contact Center

CCNG

Handling Basic Inquiries : Chat GPT can assist with basic inquiries such as order status, account information, shipping details, or product specifications. In the end, writing scripts, using it for marketing or content and other simple tasks appear to be the main use cases right now.”

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Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning

An AWS account and an AWS Identity and Access Management (IAM) principal with sufficient permissions to create and manage the resources needed for this application. If you don’t have an AWS account, refer to How do I create and activate a new Amazon Web Services account? The script deploys the AWS CDK project in your account.

APIs 108
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Using Web Components in a React Application

Nexmo

Vonage API Account. To complete this tutorial, you will need a Vonage API account. Once you have an account, you can find your API Key and API Secret at the top of the Vonage API Dashboard. The Web Component can also emit the phone number of a contact to the application as a custom event when clicked. Handling events.

APIs 118
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AWS Transcribe With Nexmo Voice Using PHP

Nexmo

In this tutorial, we’ll use a Nexmo Voice number to create a callback script that interacts with a caller to prompt for a voice message. Nexmo account. AWS account. You’ll need an AWS account, as well as IAM credentials associated with a user who has access to Amazon Transcribe and AWS S3. preferred).

Scripts 120