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Building Your Best Culture in 2019

CX Accelerator

The specific challenge was as follows: How can we as leaders develop a healthy blend of compassion, flexibility, and empathy, while fostering the right amount of individual accountability inside of our teams? What are the goals/KPI’s that everyone is accountable for? What a fantastic question! They have a free or paid version.

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13 Customer Success Manager Skills to Look for When Hiring

Totango

Below we’ve compiled a list of 13 of the most important customer success skills to look for in a CS manager. 13 Important Customer Success Manager Skills: Top traits to look for in a customer success manager include: Empathy. Relationship management. Time management. Management ability.

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Do customer success teams have an operational leadership gap?

ChurnZero

In fact, according to CSMs, less than half of managers are good at the following aspects of leading a results-driven CS team. Keeping everyone accountable for their work (47%) Setting clear goals and expectations (47%) Helping our team prioritize our work. (45%) And yet… don’t deprioritize your managers’ interpersonal skills. “If

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Assessment for Almost-Automatic CX Excellence

ClearAction

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Adopt: how managers adopt CX insights determines their commitment to almost-automatic CX excellence.

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7 Online Management Courses

JivoChat

This course will encourage you to exercise your self-control while still expressing yourself authentically. How to Manage and Influence your Virtual Team Many companies have adopted the work remotely system, therefore managers need to know how to lead their team without being physically present. Workload: 4.5

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How to match your CSMs’ strengths and skills to your customer success model

ChurnZero

Can keep customers informed and interested in new product releases and updates (company benefit: upsell/cross-sell) Small creative agency account manager. However, this exercise is beneficial both in discovering who you have and what you need. Or everyone’s from an agency background and they all thrive on a long to-do list.

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Malware detection and classification with Amazon Rekognition

AWS Machine Learning

Since AWS takes ownership of building and maintaining the model architecture and selecting an appropriate training method to the task at hand, users don’t need to spend time managing the infrastructure required for training tasks. The following prerequisites are required before continuing: An AWS Account. Solution architecture.

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