AWS Machine Learning

MARCH 4, 2024

Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. Open-ended survey questions allow responders to provide context and unanticipated feedback. This post is co-written with Sherwin Chu from Alida.

Feedback 116

Feedback APIs Engineering Surveys 116

Nicereply

DECEMBER 21, 2021

Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Let’s look at the best practices of how to manage customer feedback. Negative feedback shouldn’t be ignored. How to do it?

Best practices 98

Best practices Feedback Management Surveys 98

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Mitigation strategies : Implementing measures to minimize or eliminate risks.

Government 84

Government Management APIs Accountability 84

Beyond Philosophy

APRIL 9, 2021

Let’s imagine that you’re an account manager with 200 customers. If you know that 80 percent of your revenue comes from 20 percent of those customers, what do you think happens to the other 80 percent that only accounts for 20 percent of the revenue? We were a tight-knit group. Yep, you guessed right, not much.

Management 391

Management Accountability Consulting Consulting 391

GetFeedback

MAY 13, 2019

The most critical element to improving your company is not having a visionary CEO, leaders who have “been there/done that,” or teams working long hours to deliver the product: it’s actively capitalizing on the voice of the customer feedback. Voice of the customer feedback is any comment or concern given by a customer to your company.

Feedback 121

Feedback Journey mapping B2C Accountability 121

delighted

APRIL 27, 2021

For many product managers, customer feedback is the key to making a product successful. The most valuable product feedback comes from clear questions, carefully structured scenarios, and making the most of your time with the customer. Adding a survey into the product itself allows for feedback when the product is top of mind.

Feedback 98

Feedback Surveys Management Advertising 98

Wowdesk Blog

JUNE 16, 2020

Enterprises of all industry types and sizes need a customer feedback system. Consumer feedback is their opinions, rating, thoughts, or feelings about your brand, product, or service. Features of a customer feedback system. Customers provide their feedback on social media platforms without any communication with the company.

Feedback 69

Feedback Surveys Enterprise CRM 69

AWS Machine Learning

APRIL 11, 2023

Enterprise customers have multiple lines of businesses (LOBs) and groups and teams within them. One important aspect of this foundation is to organize their AWS environment following a multi-account strategy. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs.

APIs 77

APIs Accountability Scripts Enterprise 77

Lumoa

OCTOBER 1, 2024

We originally offered lots of different Insights types, but we received long term feedback that customers were unsure of the differeneces between the Insights, and when one would be more applicable than the other. NPS points, and this Insight accounts for 6% of all feedback we got this month! Let’s get started!

Feedback 78

Feedback Analytics Accountability Management 78

delighted

OCTOBER 11, 2021

A skimmable survey is a survey that is easy to understand and answer, inviting more accurate and honest feedback. Therefore: Place your logo front and center Have your survey come from one of your corporate email accounts Use your name – or the name of your business – somewhere in the question or in the supportive text. We think yes!

Surveys 90

Surveys Feedback Advertising B2B 90

AWS Machine Learning

AUGUST 26, 2024

Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations). Personalized content will be generated at every step, and collaboration within account teams will be seamless with a complete, up-to-date view of the customer.

Sales 118

Sales Accountability Feedback Metrics 118

Beyond Philosophy

JUNE 11, 2021

Reichheld believes that taking feedback from the wrong customers makes frontline employees feel more alienated from the system of the NPS. Your frontline employees, Reichheld argues, should be empowered to choose the customers from whom they receive feedback. Holding Customers Accountable. The same is true for your customers.

Airlines 248

Airlines Accountability Banking Telecommunications 248

Lumoa

NOVEMBER 19, 2017

For some companies collecting feedback is easy. Maybe even too easy: I’ve come across a big corporation, which collects feedback, stores it somewhere and does nothing with it. Collecting feedback is too easy for them. For some companies collecting feedback is hard. How to collect customer feedback?

Feedback 114

Feedback Surveys Metrics Customer retention 114

Kristina Evey

SEPTEMBER 25, 2018

Focus groups are a great way to have conversations. Feed off the energy and questions from the group. Be strategic about focus groups. I like to limit the group to 12-15. Send Thank You to participants along the lines of… Thanks so very much for taking part in our Focus Group last week. Suggested Methodology.

Feedback 32

Feedback Customer Experience Accountability 32

Lumoa

FEBRUARY 13, 2024

And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! Automatically get summaries of thousands of feedback Summaries are done on a per card basis, you could get multiple at once! More information can be found from our knowledge base.

Feedback 78

Feedback Accountability Management Personalization 78

AWS Machine Learning

NOVEMBER 13, 2024

Unified model governance architecture ML governance enforces the ethical, legal, and efficient use of ML systems by addressing concerns like bias, transparency, explainability, and accountability. This model group contains all the model versions associated with that ML model. Additionally, this solution uses Amazon DataZone.

Government 95

Government Engineering Metrics APIs 95

AWS Machine Learning

OCTOBER 11, 2024

These agentic workflows decompose the natural language query-based tasks into multiple actionable steps with iterative feedback loops and self-reflection to produce the final result using tools and APIs. Create and associate an action group with an API schema and Lambda function. Delete the action group. Delete the alias.

APIs 130

APIs Chatbots Accountability Feedback 130

AWS Machine Learning

OCTOBER 30, 2023

The Amazon Bedrock VPC endpoint powered by AWS PrivateLink allows you to establish a private connection between the VPC in your account and the Amazon Bedrock service account. Use the following template to create the infrastructure stack Bedrock-GenAI-Stack in your AWS account. Choose Create endpoint. Choose Save.

APIs 137

APIs Big data Accountability Enterprise 137

Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. The term “Voice” is used in a metaphorical sense, as customers may not express their thoughts and feelings verbally or through traditional feedback channels. But listening isn’t always that easy.

Customer centricity 158

Customer centricity Feedback Surveys Metrics 158

AWS Machine Learning

OCTOBER 2, 2024

That includes information shared with the action group execution function only (session attributes), information used to augment the prompt (prompt session attributes), and information used by the knowledge base (knowledge base configuration). None What is the balance for the account 1234? We do not provide investment advices.

Best practices 94

Best practices APIs Metrics Benchmark 94

GetFeedback

JULY 29, 2019

Collecting survey feedback from your customers is easier now than it has ever been before. But while collecting survey feedback is simple, the real value is in actioning that feedback. Receiving actionable survey feedback. You need to include questions which are likely to deliver actionable feedback. .

Surveys 60

Surveys Feedback Education CRM 60

Totango

AUGUST 14, 2020

Lucid bridges the gap between global questions and human answers by connecting buyers and sellers in one central location for survey sample groups. Audience: When it comes to relaying feedback to internal stakeholders, what tools do you use to collect customer feedback, share it internally, and present it in a clear way?

Accountability 157

Accountability Feedback Sales Upselling 157

AWS Machine Learning

NOVEMBER 7, 2024

Some components are categorized in groups based on the type of functionality they exhibit. The component groups are as follows. Shared services The following section describes the shared services groups. Responsible AI components This group contains key components for Responsible AI, as shown in the following diagram.

Enterprise 106

Enterprise APIs Government Accountability 106

VirtualPBX

OCTOBER 10, 2024

With each version, we’ve improved features and performance based on user feedback to meet the needs of growing businesses. Integrate with ring groups or an auto attendant for streamlined call routing. to your account in just a few clicks, so you can start making and receiving calls directly from your web browser.

Accountability 105

Accountability Enterprise Feedback Management 105

AWS Machine Learning

OCTOBER 15, 2024

By using Amazon Bedrock Agents , action groups , and Amazon Bedrock Knowledge Bases , we demonstrate how to build a migration assistant application that rapidly generates migration plans, R-dispositions, and cost estimates for applications migrating to AWS. Modular design Is the design of your migration assistant modular?

APIs 89

APIs Engineering Accountability CRM 89

ChurnZero

JUNE 25, 2021

Customer Success is an emerging industry, and so it’s understandable that there’s some confusion around how it differs from the longer-standing functions of Customer Support, Account Management, and Professional Services. Customer Success vs. Account Management. Account Management. Customer Support is reactive and round-robin.

Accountability 52

Accountability Customer Support Management Consulting 52

The Northridge Group

AUGUST 19, 2020

At The Northridge Group, we frequently come to the aid of companies with struggling contact centers, but what about the ones already doing a pretty good job? The key here for companies moving from good to great is accountability. The leaders in the company must be accountable to each other to craft a mission and vision.

Contact Center 145

Contact Center Coaching Call Center Wait times 145

Nicereply

APRIL 9, 2020

Leverage NPS Feedback For Customer Effort Insights. When your goal is to collect focused customer effort data or to map specific CX pain points, a thorough CES feedback campaign is a smart bet. Press Your Promoters To Uncover Constructive Feedback. The best use of Promoter feedback when analyzing customer effort?

Customer effort 52

Customer effort Feedback Construction Surveys 52

delighted

APRIL 12, 2019

So you’ve done the hard work of gathering customer feedback. Now it’s time to put that data to use with some customer feedback analysis. No matter how well-executed the survey, you won’t get much use out of your feedback if you don’t analyze the results. Analyzing customer feedback. Read the open-ended feedback.

Feedback 68

Feedback Surveys Analytics Metrics 68

ClientSuccess

JUNE 17, 2019

In today’s world of SaaS customer success, most CSMs and/or Account Managers are held to some sort of revenue goal. This is what’s commonly known as joint account planning. Joint account planning takes customer success a step further by analyzing and strategizing how a specific customer account could grow.

Accountability 42

Accountability Upselling SaaS Feedback 42

PeopleMetrics

MARCH 1, 2017

With insufficient planning and preparation, your customer feedback strategy may stumble, you may lose team members along the way, or find yourselves lost in a sea of information. You may be tempted to limit communications to departments or individuals who will be receiving and responding to customer feedback. Step 5: Launch slowly.

Banking 76

Banking Feedback Customer centricity Metrics 76

CrazyCall

FEBRUARY 28, 2019

That’s exactly how it looks like when you don’t get feedback at work. Managers and team leaders should focus on providing constructive feedback in order to optimize the work of their employees as well as their own efforts. Yet, they should always be cautious, using only accurate information when giving feedback.

Feedback 95

Feedback Construction Best practices Surveys 95

AWS Machine Learning

JUNE 12, 2024

The customized UI allows you to implement special features like handling feedback, using company brand colors and templates, and using a custom login. Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account set up. If you have administrator access to the account, no additional action is required.

APIs 125

APIs Enterprise Accountability Feedback 125

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. Both groups of technologies can be utilized to make analytics more actionable.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

Kayako

FEBRUARY 14, 2017

Paul Campillo will show you the value of choosing NPS as your next customer feedback questionairre. And I’m still amazed at how too many people and brands neglect this fundamental driver of every great business: feedback. You’re swimming in an ocean of feedback. We avoid feedback because it potentially brings conflict.

Feedback 60

Feedback Morale Sales Customer Support 60

OctopusTech

NOVEMBER 3, 2024

An Overview of BigCommerce Pricing When you sign up for a BigCommerce account, you are offered a free trial. You can also add an unlimited number of goods and accounts for your personnel. For instance, you can group your customers into different categories and develop strategies that will work well with each segment.

APIs 62

APIs Enterprise SaaS Accountability 62

AWS Machine Learning

OCTOBER 9, 2024

Using Amazon CloudWatch for anomaly detection Amazon CloudWatch supports creating anomaly detectors on specific Amazon CloudWatch Log Groups by applying statistical and ML algorithms to CloudWatch metrics. Will I be billed for Amazon Lookout for Metrics resources remaining in my account after October 10, 2025?

Metrics 83

Metrics APIs Engineering Accountability 83