ClientSuccess

JULY 20, 2022

As a CSM, you understand firsthand how critical customer feedback is to the ongoing satisfaction of your customers and the success of your business. On paper, an account can be ticking all the boxes – engaged during meetings, high product usage rates, etc. – Tips for soliciting qualitative customer feedback.

Feedback 89

Feedback Surveys Accountability 89

Nicereply

APRIL 29, 2024

No matter what your job title is, you’re more than likely to receive some form of negative feedback. Whether a customer complaint or a note from a supervisor, all forms of feedback can be helpful to you. This article will give you the tools necessary to respond to negative feedback calmly and professionally.

Feedback 52

Feedback Construction B2B Call Center 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 105

Feedback Benchmark Surveys Analytics 105

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

Feedback 249

Feedback Surveys Technical Support Personalization 249

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. QR code surveys fill that niche for real-world feedback. Why create a QR code survey?

Surveys 90

Surveys Feedback Best practices Marketing 90

ShepHyken

JULY 15, 2022

Step 4: You assign your best client success manager on their account and ensure they’re scheduled for your monthly training workshops as a non-negotiable. Step 5: You send a feedback survey plus a gift card after four weeks in the program to gauge where they’re at and see how it’s going. Conclusion.

Coaching 342

Coaching Customer centricity Accountability Feedback 342

AWS Machine Learning

JUNE 25, 2024

Extracting valuable insights from customer feedback presents several significant challenges. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptly and address customer concerns. Large language models (LLMs) have transformed the way we engage with and process natural language.

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Feedback Engineering Enterprise Technical Support 125

Interaction Metrics

NOVEMBER 21, 2024

This blog will explore how to improve customer service, common pitfalls to avoid, and metrics that ensure your efforts are on the right track. Share it across departments for feedback, then apply those insights to 15 more emails. Use neutral, open-ended questions to gather genuine feedback. How to Correct These Mistakes?

Customer Service 62

Customer Service Metrics Journey mapping CRM 62

Nicereply

NOVEMBER 7, 2023

Delivering negative feedback shouldn’t dismantle—it should empower. Right up until you have to give them negative feedback. Negative feedback can be uncomfortable and nerve-wracking for everyone, whether they’re giving it or receiving it. These are general tips for giving feedback in all situations.

Feedback 59

Feedback Construction Scripts Engineering 59

ProProfs Blog

DECEMBER 6, 2019

Immediately after an Uber ride, you are asked a heartfelt question, “ How was your recent trip with (the driver’s name)? Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day. The organizations that proactively invite and accept customer feedback have a better brand image.

Feedback 124

Feedback Surveys Sales Benchmark 124

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Feedback 72

Feedback Benchmark Surveys Analytics 72

PeopleMetrics

FEBRUARY 18, 2021

How To Close the Loop on Customer Feedback: Best Practices for 2021. Can customer feedback improve performance? But that all depends on how effectively you're closing the loop with your customers. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. Absolutely!

Feedback 62

Feedback Customer centricity Best practices Surveys 62

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. However, knowing how to deliver feedback can be tricky. Unfortunately, there are a number of pitfalls that can derail the process of delivering effective feedback.

Best practices 140

Best practices Feedback Call Center Coaching 140

CustomerSuccessBox

JANUARY 19, 2022

What is an account transition? An ‘ account transition’ is the process by which an existing or a new customer account is transitioned from one member of the Customer Success team to another. So, an effective account transition is important in such situations. 6 ways to do an effective account transition.

Accountability 52

Accountability Feedback Management Customer Experience 52

ProProfs Blog

OCTOBER 30, 2021

This is where the importance of customer feedback plays its part. Collecting customer feedback guarantees you never stray too far from the customer’s needs. Even though it has both negative and positive sides, you’ll need both for consumer feedback to work for you. What is Customer Feedback? Source: Broadly.

Feedback 143

Feedback Surveys Customer centricity Metrics 143

Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. How do you collect VoC data? How to make customer-centric decisions based on VoC Creating a full overview of the Voice of Customer What is the Voice of the Customer (VoC)? But listening isn’t always that easy.

Customer centricity 158

Customer centricity Feedback Surveys Metrics 158

CSM Magazine

JULY 14, 2022

Why Does Your Company Need an Instagram Account? Let’s discuss some reasons why your company should have an Instagram account. Another reason it’s ideal to use Instagram for business is how many influencers there are. There are many accounts with tens of thousands, if not hundreds of thousands, of followers.

Accountability 59

Accountability Customer Service Advertising Feedback 59

ChurnZero

NOVEMBER 15, 2024

Here’s how we turned ChurnZero’s sales-to-implementation handoffs into a strategic asset for our CX and other go-to-market teams—and how you can too. Our “Readiness for Implementation” loop, and how to use it. At ChurnZero, we call this process the Readiness for Implementation feedback loop.

SaaS 52

SaaS Sales Feedback CRM 52

Kayako

OCTOBER 23, 2017

Customer feedback loops suffer from a lack of commitment. Most teams believe that a response to their customer marks the end of a closed-loop feedback system. Departments that could help improve the business end up swimming in an ocean of valuable feedback that isn’t acted upon. What does accountability mean?

Accountability 54

Accountability Feedback Chief Customer Officer Metrics 54

Integrity Solutions

SEPTEMBER 23, 2024

Sales enablement has become an integral component of the modern sales organization, yet there is still confusion around what sales enablement actually is and, crucially, how to really make it deliver results for your salespeople and your business. But how has your strategy moved the needle on productivity ?

Sales 103

Sales Coaching Telecommunications Accountability 103

AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4 Overview of solution.

Accountability 85

Accountability APIs Metrics Engineering 85

AWS Machine Learning

APRIL 11, 2023

One important aspect of this foundation is to organize their AWS environment following a multi-account strategy. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs.

APIs 82

APIs Accountability Scripts Enterprise 82

Nicereply

DECEMBER 21, 2021

Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Let’s look at the best practices of how to manage customer feedback. Negative feedback shouldn’t be ignored.

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Best practices Feedback Management Surveys 98

JustCall

NOVEMBER 24, 2022

Soon after the SDRs or Sales Development Reps have done their job, AEs or Account Executives are sales professionals who are the first ones to interact with prospects. Account Executives, often called Sales Managers, are responsible for closing company sales and are directly responsible for generating revenue for your business.

Accountability 52

Accountability Calibration Sales B2B 52

PeopleMetrics

JUNE 10, 2021

Collecting customer feedback is one thing. Measuring and managing that customer feedback is quite another! In this session, we walk you through how the customer feedback management process works when you're using a customer experience management tool like PeopleMetrics as the central hub of your Voice of the Customer (VoC) program.

Feedback 71

Feedback Management Customer centricity Best practices 71

ShepHyken

JULY 26, 2019

So for this, you need to take certain pointers into account such as: Competitive insight. Gain feedbacks in real-time – Feedbacks have always been a must! Try capturing feedbacks in real-time. Of course, you can even think of making specific outbound calls to gain more insightful feedback. Consumer research.

Customer Experience 298

Customer Experience Feedback Customer centricity Customer retention 298

delighted

MARCH 18, 2020

Delighted’s Squarespace extension , a Squarespace Commerce integration, makes the whole process of collecting post-transaction customer feedback effortless, and is available on all Delighted plans. Once you’ve integrated Squarespace Commerce with Delighted, you’ll be able to trigger post-fulfillment surveys for real-time customer feedback.

Feedback 53

Feedback Surveys Customer centricity Accountability 53

ProProfs Blog

NOVEMBER 9, 2021

And to keep such risks at bay, you must find out how to measure customer satisfaction to analyze whether your company will perform well in the future or not. . (A Walk through this blog to gain deep insights into how to effectively measure customer satisfaction and master actionable ways to improve it. How to Calculate your NPS?

Surveys 146

Surveys Feedback Metrics Customer retention 146

customer sure

JUNE 19, 2022

when they give you feedback. But many businesses are concerned about how to do this, worried that they will get lots of feedback from customers and struggle to respond. Understandably there are worries about resourcing or having to create a new team or little cottage industry to deal with responding to feedback.

Feedback 62

Feedback B2C Morale Customer centricity 62

Toister Performance Solutions

SEPTEMBER 13, 2018

I frequently use subscriber feedback to improve my Customer Service Tip of the Week email newsletter. With my newsletter, I've found I can get a lot of useful voice of customer feedback from several alternative sources. With my newsletter, I've found I can get a lot of useful voice of customer feedback from several alternative sources.

Feedback 78

Feedback Surveys Advertising Customer Service 78

Nicereply

APRIL 9, 2020

Leverage NPS Feedback For Customer Effort Insights. The goal of a CES program is to identify how easy it is for customers to achieve their goals with your company – in other words, how easy it is for them to simply do business with you. Press Your Promoters To Uncover Constructive Feedback.

Customer effort 52

Customer effort Feedback Construction Surveys 52

The Northridge Group

AUGUST 19, 2020

The key here for companies moving from good to great is accountability. The leaders in the company must be accountable to each other to craft a mission and vision. From there they must drive that message home to their frontline personnel and in turn hold them accountable for staying on point.

Contact Center 145

Contact Center Coaching Call Center Wait times 145

GetFeedback

MAY 13, 2019

The most critical element to improving your company is not having a visionary CEO, leaders who have “been there/done that,” or teams working long hours to deliver the product: it’s actively capitalizing on the voice of the customer feedback. Voice of the customer feedback is any comment or concern given by a customer to your company.

Feedback 121

Feedback Journey mapping B2C Accountability 121

ChurnZero

AUGUST 15, 2024

In this blog post, I’ll walk you through how AI tools like UpdateAI, along with others, can be used to enhance customer retention by identifying, investigating, and acting on key trends across accounts. Miller called How to Use Generative AI: Building an AI-First Mindset (10/10 highly recommend).

Customer retention 52

Customer retention Management Accountability Analytics 52

delighted

MARCH 18, 2020

Delighted’s Squarespace extension , a Squarespace Commerce integration, makes the whole process of collecting post-transaction customer feedback effortless, and is available on all Delighted plans. Once you’ve integrated Squarespace Commerce with Delighted, you’ll be able to trigger post-fulfillment surveys for real-time customer feedback.

Feedback 52

Feedback Surveys Customer centricity Accountability 52

GetFeedback

JULY 29, 2019

Collecting survey feedback from your customers is easier now than it has ever been before. But while collecting survey feedback is simple, the real value is in actioning that feedback. Receiving actionable survey feedback. You need to include questions which are likely to deliver actionable feedback. .

Surveys 60

Surveys Feedback Education CRM 60

CustomerSuccessBox

JULY 11, 2022

Especially, with a big account churn. How you handle, communicate with, and learn from account churn—user offboarding—is as crucial especially when the churned customer is a major account. The route includes account churn. There are many different causes of account churn. What is offboarding?

Accountability 52

Accountability Feedback Surveys SaaS 52