Beyond Philosophy

SEPTEMBER 6, 2017

Yes, finance, legal, accounts receivable, we are talking about you. Real-time feedback helps relieve the pain of change for your team. To that end, investing in real-time feedback on your efforts helps team members see why the actions you prescribe are significant. Allowing the agenda to pass you by in meetings.

Consulting 302

Consulting Consulting Finance Metrics 302

ChurnZero

DECEMBER 19, 2024

Account Insights for individual adoption tracking. Account Insights for Success Plan communication to keep customers informed and engaged. Meanwhile, client feedback was overwhelmingly positive: our clients appreciated the hands-on support and clear pathway to maximizing their ROI.

Surveys 52

Surveys Accountability Feedback Government 52

ShepHyken

JULY 15, 2022

Step 2: They show up for the call, and even though the meeting goes well, they mention they’re diligent and will see it through before they’re ready to get going. Step 4: You assign your best client success manager on their account and ensure they’re scheduled for your monthly training workshops as a non-negotiable. No problem.

Coaching 339

Coaching Customer centricity Accountability Feedback 339

ProProfs Blog

OCTOBER 30, 2021

This is where the importance of customer feedback plays its part. Collecting customer feedback guarantees you never stray too far from the customer’s needs. Even though it has both negative and positive sides, you’ll need both for consumer feedback to work for you. What is Customer Feedback? Source: Broadly.

Feedback 143

Feedback Surveys Customer centricity Metrics 143

ShepHyken

AUGUST 9, 2019

First, I would encourage you to always ask for feedback especially when the experience has been so-so or even bad for a customer. Send them a text message, meet them, or create a system for follow up calls. I gave them my feedback, and I felt like they actually cared and will take those recommendations into account for future guests.

Feedback 304

Feedback Sales Accountability Personalization 304

ShepHyken

APRIL 2, 2021

alone, e-commerce now accounts for 16.1% For many businesses, meeting increased online demand means a pivot to more automated ways of providing support, like chatbots, to free up agents to handle more complex issues. It’s how you handle that feedback that makes a difference. In the U.S. of all sales.

Customer Service 293

Customer Service Self service Metrics Average Handle Time 293

CX Accelerator

DECEMBER 31, 2018

The specific challenge was as follows: How can we as leaders develop a healthy blend of compassion, flexibility, and empathy, while fostering the right amount of individual accountability inside of our teams? This is where I fit into the project—I facilitated each meeting as a neutral party. Anything you want more feedback on?What

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

TeleDirect

DECEMBER 25, 2024

These centers handle a variety of interactions, including: Customer inquiries Technical support Complaint resolution Appointment scheduling Order processing Whether it’s answering questions at midnight or resolving an issue on a public holiday, 24/7 call centers provide uninterrupted service to meet customer needs.

Call Center 127

Call Center Customer Experience Technical Support Healthcare 127

Myra Golden Media

JANUARY 15, 2019

One of the things I’m working on for 2019 is giving you tools to help you coach your employees and hold them accountable so that they are positioned to deliver the best possible customer experience. Before going into a meeting with an employee, identify, and write down, what you want them to Know, Feel, and Do. Use what I call KFD.

Coaching 220

Coaching Accountability Feedback Personalization 220

Toister Performance Solutions

NOVEMBER 17, 2022

Accountability is difficult. For a few managers, accountability discussions feel like the first step towards inevitably losing an employee. A LinkedIn post asked managers to share what they find most difficult about holding customer service employees accountable. What is employee accountability? It's hard.

Accountability 97

Accountability Customer Service Coaching Best practices 97

AWS Machine Learning

AUGUST 21, 2024

The Live Meeting Assistant (LMA) for healthcare solution is built using the power of generative AI and Amazon Transcribe , enabling real-time assistance and automated generation of clinical notes during virtual patient encounters. The Live Meeting Assistant (LMA) for healthcare facilitates efficient documentation following patient visits.

Healthcare 114

Healthcare Consulting Consulting APIs 114

AWS Machine Learning

MARCH 4, 2024

Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. Open-ended survey questions allow responders to provide context and unanticipated feedback. This post is co-written with Sherwin Chu from Alida.

Feedback 128

Feedback APIs Engineering Surveys 128

AWS Machine Learning

JUNE 25, 2024

Extracting valuable insights from customer feedback presents several significant challenges. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptly and address customer concerns. Large language models (LLMs) have transformed the way we engage with and process natural language.

Feedback 125

Feedback Engineering Enterprise Technical Support 125

PeopleMetrics

JANUARY 21, 2025

Fast forward to 2025, and while AI has revolutionized how we collect and analyze customer feedback, one truth remains: NPS isnt going anywhere. That single number provides a quick snapshot of how well youre meeting customer needs. The firm proactively reaches out, addressing concerns and retaining key accounts.

Metrics 118

Metrics Benchmark SaaS Analytics 118

ChurnZero

DECEMBER 14, 2022

Accounts with dedicated owners would benefit from one-on-one engagements, but for those without, there wasn’t an easy, scalable and data-driven approach to engage inactive users to drive adoption and value.” Boosting account renewals and expansions using data and automation. This in turn directly – and positively!

SaaS 98

SaaS Accountability Customer advocacy Feedback 98

AWS Machine Learning

NOVEMBER 15, 2024

Diverse feedback is also important, so think about implementing human-in-the-loop testing to assess model responses for safety and fairness. This helps systems operate within desired parameters and meet safety and ethical standards. You should experiment and iterate on chosen safety approaches to achieve their desired performance.

APIs 111

APIs Government Best practices Metrics 111

CCNG

JULY 12, 2023

It may not surprise you that the next day I got a survey, they wanted my feedback! They already know my feedback, they already know I missed my connection. Are companies better at meeting customer expectations because of these surveys? The airport wants a survey from you on your bathroom experience. Most consumers say No.

CCNG 195

CCNG Airlines Surveys Feedback 195

delighted

MARCH 15, 2023

But to increase the number of 5-star ratings you receive, you need to enable more experiences that meet or go beyond customer expectations. To do that, you need to know what experiences need improving – which requires regularly reviewing all customer feedback, positive and negative.

Feedback 92

Feedback Accountability Surveys Metrics 92

Totango

SEPTEMBER 9, 2022

How to Make Your QBR Meeting Agenda Count. These meetings can play a crucial role in your customers’ overall health and success. These meetings can play a crucial role in your customers’ overall health and success. However, a QBR meeting agenda can be challenging to plan and execute. How to run your meeting.

Best practices 19

Best practices Benchmark Metrics B2B 19

Totango

FEBRUARY 12, 2025

It provides a consolidated view of where customer relationships stand, helping enterprises address risks, empower account teams, and uncover new opportunities to drive value. The enterprise solution Large customer accounts often have layered needs. Account-level segmentation Enterprise customers rarely behave as a single entity.

Enterprise 62

Enterprise Metrics Accountability Construction 62

Outsource Consultants

FEBRUARY 18, 2025

Negative customer feedback and declining customer satisfaction: The cumulative effect of these issues often manifests as negative reviews, complaints, and a general decline in customer satisfaction scores. This fosters a sense of shared ownership and accountability. It sets the bar high and provides the framework to maintain it.

Feedback 67

Feedback Customer centricity Best practices Engineering 67

Myra Golden Media

JANUARY 16, 2019

One of the things I’m working on for you in 2019 is giving you tools to help you coach your employees and hold them accountable, so they’re positioned to deliver the best possible customer experience. 2) Then you must commit to addressing all issues that don’t meet your expectations. 1) You have to set clear expectations.

Coaching 199

Coaching Contact Center Accountability Feedback 199

Totango

AUGUST 14, 2020

Audience: When it comes to relaying feedback to internal stakeholders, what tools do you use to collect customer feedback, share it internally, and present it in a clear way? Collect & document feedback . Identify feedback provider and organization. As part of that we: . Map stakeholder type.

Accountability 158

Accountability Feedback Sales Upselling 158

ShepHyken

MARCH 27, 2018

How can accountability create Moments of Magic ® ? Activate – Energize the interaction with the customer to let the customer know that doing business with you is unlike any business experience they’ve had before, whether an amazing unboxing experience or a kickoff meeting. Don’t ask for feedback too soon.

Customer retention 216

Customer retention Accountability Feedback Sales 216

CSM Magazine

OCTOBER 29, 2024

By preemptively answering typical questions, such as those about account setup, deposit methods, or game rules, casinos can reduce the load on customer service representatives and empower players to find solutions independently. By implementing these strategies, online casinos can ensure that they not only meet but exceed player expectations.

Customer Service 52

Customer Service Feedback Surveys Accountability 52

AWS Machine Learning

MARCH 6, 2025

This blog post delves into how these innovative tools synergize to elevate the performance of your AI applications, ensuring they not only meet but exceed the exacting standards of enterprise-level deployments. Score : This numerical value indicates how well the answer meets the evaluation criteria.

Metrics 86

Metrics Enterprise APIs Engineering 86

AWS Machine Learning

JANUARY 29, 2025

Large organizations often have many business units with multiple lines of business (LOBs), with a central governing entity, and typically use AWS Organizations with an Amazon Web Services (AWS) multi-account strategy. LOBs have autonomy over their AI workflows, models, and data within their respective AWS accounts.

Enterprise 87

Enterprise Government Accountability Finance 87

CCNG

AUGUST 28, 2024

Optimizes Operations: Contact center automation optimizes operations by streamlining processes and ensuring tasks meet SLAs. Self-Service Portals: Online portals allow customers to access information, manage accounts, track orders, and even reset passwords independently, reducing call volume and improving convenience.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

CCNG

AUGUST 7, 2024

Virtual Customer Experience E-commerce sales account for nearly 20% of all retail sales in the US, which continues to rise. However, when you work with one or more BPO providers, you diversify your support base.

outsourcing 195

outsourcing Business Process Outsourcing Chatbots Technology 195

The Northridge Group

AUGUST 19, 2020

Let’s say you have a secure process in place, your wait times are acceptable, and you’re meeting many industry standards. Vision aligned to meet both customer expectation and overall corporate goals. Great companies cast a vision that not only meets the needs of the customer, but also the aspirations of the business.

Contact Center 145

Contact Center Coaching Call Center First call resolution 145

CCNG

APRIL 27, 2022

I thought about the warehouse full of employees that were waiting to ship out orders the contact center teams took, and I thought about the dozens of account managers that were depending on the contact center teams to sell products and make their clients happy. I did the same thing with the account managers and clients.

CCNG 195

CCNG Contact Center Scripts Feedback 195

AWS Machine Learning

NOVEMBER 7, 2024

SageMaker JumpStart is a machine learning (ML) hub that provides a wide range of publicly available and proprietary FMs from providers such as AI21 Labs, Cohere, Hugging Face, Meta, and Stability AI, which you can deploy to SageMaker endpoints in your own AWS account.

Enterprise 113

Enterprise APIs Government Accountability 113

Myra Golden Media

JANUARY 1, 2019

Are you coaching and holding employees accountable? 2) Then you must commit to addressing all issues that don’t meet your expectations. 4) And finally, you’re going to have to be willing to launch disciplinary actions for people who continue not to meet performance expectations. Putting An End To Unacceptable Performance.

Coaching 195

Coaching Accountability Feedback Personalization 195

AWS Machine Learning

AUGUST 26, 2024

Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations). Personalized content will be generated at every step, and collaboration within account teams will be seamless with a complete, up-to-date view of the customer.

Sales 126

Sales Accountability Feedback Metrics 126

Nicereply

OCTOBER 16, 2024

Respond to comments, messages, and mentions on your social media accounts. Regularly gather feedback through surveys, reviews, or direct interactions. By meeting or even exceeding this expectation, you can enhance customer satisfaction. Gather their feedback. Such dedication to detail fosters trust and long-term loyalty.

Education 52

Education Entertainment Feedback Chatbots 52

CSM Magazine

OCTOBER 29, 2024

While some may think that areas like accounting standards and safety tools are disconnected from customer service, the truth is that compliance and safety can shape a customer’s overall experience and satisfaction. By integrating compliance and safety measures into customer service operations, companies can meet these expectations head-on.

Customer Service 52

Customer Service Education Accountability Feedback 52

CSM Magazine

JANUARY 20, 2025

Link your WhatsApp Business account to your organization’s professional phone number for added credibility. A WhatsApp Shared Inbox for Teams allows multiple support agents to respond to customer messages from the same WhatsApp account. Request feedback on recent purchases for continual improvement.

Customer Service 52

Customer Service Metrics Accountability Analytics 52