CrazyCall

NOVEMBER 12, 2018

Growth comes from never-ending learning, so make use of classes, seminars, books, and whatever else you can get your hands on to continue to educate your employees. Keep your team accountable. A lack of accountability is damaging to a sales team. Never stop training. Invest & take its toll.

Sales 91

Sales Management Education Accountability 91

SharpenCX

FEBRUARY 24, 2023

Four out of ten workers remain actively disengaged when they get little or no feedback from their employers. Training doesn’t have to involve a half-day seminar. Provide constructive feedback based upon call recordings. And, we all know disengaged agents are not providing the personalized service your customers are looking for.

Banking 76

Banking Personalization Customer Experience Chatbots 76

SharpenCX

APRIL 28, 2021

So, I’m here for a quick philosophy seminar. Ramp up coaching in your contact center and carve out time to give feedback to your agents daily. Use in-line training to leave feedback directly on interactions, so your agents have context for where to improve. Give direct feedback. Giving constructive feedback is hard.

Management 67

Management Coaching Construction Contact Center 67

CSM Magazine

FEBRUARY 16, 2023

Account Manager Account managers act as liaisons between their organization and existing clients, ensuring that all activities associated with the account run smoothly and successfully meet the goals set forth by both parties involved in the agreement.

Technical Support 52

Technical Support industry standards Engineering Accountability 52

TeleDirect

AUGUST 23, 2019

Just some of the customer service demands today include: Round-the-clock feedback. When your customers feel the need to comment or provide feedback – which can be anytime – your 24/7 call center should have the inbound capacity to handle this communication, along with practical outbound solutions in place to effectively manage your brand.

Call Center 83

Call Center outsourcing Technical Support Contact Center 83

PeopleMetrics

MARCH 1, 2017

Waive the overdraft fee for customers who overdraw their accounts the first time."Empower Offer financial seminars aimed for women. Make branches available for community events after hours."Build Build mutual trust with our customers."Waive Empower women."Offer

Customer centricity 61

Customer centricity Best practices Banking Brand ambassadors 61

Kapta Customer Success

MARCH 14, 2019

Your strategic accounts are everything, and if you’re doing your job right and nourishing the accounts correctly, you should be everything to their organization as well. So, how do you make your new key account management program succeed? Focus on the Big Change. Get the Buy-In.

Accountability 45

Accountability Feedback Coaching Sales 45

CustomerSuccessBox

APRIL 29, 2022

They should be able to contact you if they have any problems or need assistance understanding your product, and you should allow them to submit feedback both during and after onboarding. Product upgrades will be haphazard without direct feedback, and will ultimately fail to retain customers. Develop a customer feedback loop.

SaaS 52

SaaS Customer retention Metrics B2B 52

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Think of Instagram or Spotify, your email account, Slack, or Process Street….

Accountability 75

Accountability Metrics Education Marketing 75

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. To spur critical thinking about customer feedback and customer service, Martha leads nationally recognized conference sessions and workshops.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CrazyCall

MAY 17, 2019

Keep your sales team accountable. People are much more likely to provide negative feedback than a positive one. Use your salespeople’s feedback. It happens that leaders or business owners collect feedback from their employees just for the sake of doing it. Keep your sales team accountable. Motivate your sales team.

Sales 48

Sales Management Feedback Accountability 48

JustCall

MARCH 7, 2023

They need more personalized training that takes into account their strengths and weaknesses. This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. This means reviewing your sales, measuring KPIs, monitoring customer feedback, and tracking customer sentiment.

Best practices 52

Best practices Sales Morale Personalization 52

Toister Performance Solutions

SEPTEMBER 17, 2019

Session topics come from guest feedback. If you don't have a LinkedIn Learning account, you can get a free 30-day trial to the entire library or purchase the individual course. For example, think of the very last training class, seminar, or conference you attended. What specifically did you implement?

Customer Service 58

Customer Service Advertising Consulting Consulting 58

SmartKarrot

OCTOBER 3, 2022

Apply here: [link] Role: Customer Success Manager #1437 Location: Dallas, TX, US Organization: Genius Road As a Customer Success Manager, you will assist Account Director and Delivery Manager with the current customer portfolio (clients and consultants) with ongoing communication to ensure strong retention.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

AUGUST 17, 2022

As a Customer Success Manager, you will develop and deliver product demonstrations to prospective customers as well as to existing customers during in-person meetings, online sessions as well as at conferences, seminars, and other events. Bring new customer product feedback internally to advise and inform product development.

Education 19

Education Upselling Customer centricity Coaching 19

SmartKarrot

APRIL 12, 2023

Consistently meet monthly and quarterly revenue targets and proactively spot chances for an account’s expansion and growth. To increase your degree of achievement, attend additional training sessions and seminars offered by the company. Introduce and integrate corporate accounts.

Education 19

Education Engineering Accountability Feedback 19

SmartKarrot

APRIL 12, 2023

Consistently meet monthly and quarterly revenue targets and proactively spot chances for an account’s expansion and growth. To increase your degree of achievement, attend additional training sessions and seminars offered by the company. Introduce and integrate corporate accounts.

Education 15

Education Engineering Accountability Feedback 15

SmartKarrot

JUNE 11, 2021

Track and be held accountable for all relevant Customer Success metrics such as NRR, NPS, health score, product activation, churn, and more. Work with product and engineering teams to translate customer feedback into specific product requirements and enhancements. Create, manage and refine campaigns based on data and feedback.

Upselling 10

Upselling Enterprise Feedback Education 10

SmartKarrot

JULY 2, 2021

Operates as the principal point of contact and liaison for all strategic accounts for service management, support, and escalations. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth. Begin building strong relationships with key customer contacts.

Call Logging 10

Call Logging Upselling Accountability Employee engagement 10

SmartKarrot

MAY 11, 2021

Build and lead a team of Customer Success Managers, Customer Success Specialists and Renewal Specialists and maintain a departmental budget and hiring plan, with accountability for cost and margin impacts as a function of overall portfolio revenues. Provide internal product feedback based on existing and potential client use cases.

Upselling 10

Upselling Customer advocacy Enterprise Feedback 10

ShepHyken

AUGUST 9, 2019

The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars. First, I would encourage you to always ask for feedback especially when the experience has been so-so or even bad for a customer. Stay Connected with Your Customers. Convert negative experiences into positive.

Feedback 307

Feedback Sales Accountability Personalization 307

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. What I liked the most are the seminars and workshops we did all year round.

Call Center 182

Call Center Management Scripts Coaching 182