Calabrio

APRIL 23, 2025

79% said AI would transform the contact center from a cost center to a strategic value driver. Feedback Thats Timely, Targeted, and Trackable Performance insights shouldnt wait for the monthly reportand agent feedback cant wait until quarterly reviews. No wonder 98% of contact centers now use AI in some form.

Contact Center 52

Contact Center Coaching Schedule adherence Agent burnout 52

ClearAction

DECEMBER 5, 2023

CX-Inspired Growth We all know the value of human-centered design: Start with a deep understanding of users’ situations before you begin creating something. Adapt quickly from user feedback frequently during development of your plan. Adapt quickly from ongoing feedback loops after you launch it.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

JivoChat

JULY 3, 2022

Feedback and commenting. For example, you will know how to create empathy maps, user journey maps, and more effective workflows taking into account how our visual perception works. Design feedback. Main topics: Determining strategic value. Certificate: includes a certificate of completion. User Flows. Wireframes.

Best practices 75

Best practices Journey mapping Feedback Strategic Value 75

ChurnZero

JANUARY 4, 2019

The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.”

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

JANUARY 4, 2019

The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.”

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

ChurnZero

MARCH 12, 2021

If you’re in the position where you don’t have a decision maker relationship in an existing account because you weren’t there at the beginning or you inherited it (which is super common), what you can do to start to build that is identify who that person is and then to try to get an introduction through your main point of contact.

Upselling 59

Upselling Personalization Sales Strategic Value 59