Remove Accountability Remove Feedback Remove Upselling
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Guest Post: 7 Ways Improved Customer Journey Results in Business Growth

ShepHyken

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. More cross-selling and upselling opportunities Targeting customers with personalized recommendations can generate significant revenue growth. But it doesn’t come easy.

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Guest Post: How to Design a Customer Success Program That Works

ShepHyken

Regularly update training materials based on customer feedback. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Encourage shadowing experienced account managers who can disseminate their best tips and tricks.

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5 Top Customer Service Articles of the Week 6-7-2021

ShepHyken

How to Upsell and Cross-Sell (4 Best Practices) by Jared Atchison. That’s the famous McDonald’s upsell question. That question has accounted for millions and millions of extra sales. It’s an upsell, and one that makes the customer glad they bought. Many of the same principles in a B2C loyalty program apply to B2B.

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Call Center Scripts: Boost Efficiency & User Satisfaction

ROI CX Solutions

Agents should be trained to adapt scripts to real-time situations, while customer and agent feedback should shape ongoing improvements. Sales and upselling scripts Customer service agents play a critical role in selling products or services. Help agents navigate upselling with these helpful phrases. Im sorry to hear about that.

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How Do You Upsell an Existing Customer?

Satrix Solutions

Driving revenue can take on many shapes and forms, with upselling to existing customers being an important contributor to growing profits. The main draw for upselling to existing customers is that it provides a new revenue stream with no (or minimal) additional customer acquisition cost (CAC) that obtaining new accounts require.

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Customer Success and Upsells: How to Make the Most of Opportunities

Totango

When your goal is to grow your customer’s business, upselling becomes a means, not an end. Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value. It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells.

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Guest Post: Could Customer Experience Gaps be Limiting Your Profitability?

ShepHyken

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. Sage is a global software company that provides accounting, payroll, and payment solutions for businesses of all sizes.