Lumoa

SEPTEMBER 1, 2023

Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedback for a topic. Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis! Check it out below! Pretty neat!

B2C 147

B2C Feedback Accountability Marketing 147

CCNG

JUNE 7, 2023

Handling Basic Inquiries : Chat GPT can assist with basic inquiries such as order status, account information, shipping details, or product specifications. Continuous Improvement : Chat GPT can learn from interactions and customer feedback, enabling it to continuously improve its responses over time.

Contact Center 195

Contact Center CCNG APIs Scripts 195

ProProfs Blog

AUGUST 14, 2020

But the moment you reach the checkout page, you realize that you don’t have an account and are requested to sign up now. To know what your prospective buyers really think, you need a tool that helps you capture their feedback efficiently. Sign Me Up for Free ProProfs Live Chat Account! Webinar Registrations.

B2B 174

B2B Analytics Education Feedback 174

ChurnZero

APRIL 18, 2025

During her recent ChurnZero webinar, Rachel walked through some of the most common leadership challenges in customer success, and the truths behind them. You can watch the webinar in full below. And dont avoid negative feedback. Jumping into customer accounts is tempting. Watch Rachel’s full ChurnZero webinar here.

Coaching 52

Coaching Accountability Feedback Management 52

ChurnZero

APRIL 18, 2025

During her recent ChurnZero webinar, Rachel walked through some of the most common leadership challenges in customer success, and the truths behind them. You can watch the webinar in full below. And dont avoid negative feedback. Jumping into customer accounts is tempting. Watch Rachel’s full ChurnZero webinar here.

Coaching 52

Coaching Accountability Feedback Management 52

Myra Golden Media

JANUARY 1, 2019

Are you coaching and holding employees accountable? I have an online course I’ve arranged for you take and I will meet with you once a week for the next 4 weeks to provide feedback and coaching. On Friday, February 1st I’m facilitating a 45-minute webinar on How to Solve Your Biggest Problems with Coaching Employees.

Coaching 195

Coaching Accountability Feedback Personalization 195

Totango

JUNE 3, 2022

Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. The webinar is available at [date, time]. Feedback Request Email Template.

Feedback 115

Feedback SaaS Surveys Accountability 115

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. As Untappd’s Customer Success team conducted outreach and learned more about their customers’ evolving situations, they took key actions, including: Tagging accounts in affected areas with temporary ‘Do Not Call’ flags in Salesforce.

Morale 72

Morale Education Surveys Accountability 72

Nicereply

OCTOBER 16, 2024

Respond to comments, messages, and mentions on your social media accounts. Regularly gather feedback through surveys, reviews, or direct interactions. One way to do this is to offer educational content, such as blogs, videos, webinars, or free resources. Gather their feedback. Use this feedback to improve your offerings.

Education 52

Education Entertainment Feedback Chatbots 52

Comm100

APRIL 15, 2025

Agents and managers are buried in chat logs, escalation notes, and sentiment feedback with no easy way to extract meaning or trends. Register now Live Webinar Act on What Matters with Comm100 Spotlights Customer conversations hold a goldmine of insight, if you know where to look.

Coaching 52

Coaching Sales Accountability Feedback 52

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinars are a condensed and easy way to find out more about a topic you like. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely. Join us to discuss onboarding customers remotely on this webinar. Webinar 2 – How to do Churn analysis.

Customer advocacy 52

Customer advocacy B2B B2C SaaS 52

Lumoa

NOVEMBER 3, 2022

This lets you make note of specific feedback, track who is taking actions on it, and get alerted if important feedback comes in. and we can migrate your old account to a new one. and we can migrate your old account to a new one. Otherwise, there will be no major webinar for December, with it being the holiday season.

Analytics 78

Analytics Feedback Accountability Marketing 78

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: . After the live webinar, the speakers participated in a Q&A session with audience members. Here is a recap of the Q&A and be sure to check out the webinar on-demand below. .

Chief Customer Officer 108

Chief Customer Officer Best practices Accountability Feedback 108

ChurnZero

FEBRUARY 21, 2025

Donna asked in her recent ChurnZero webinar. You can also watch her webinar in full at the end. A paid model also drives customer accountability, faster time-to-value, increased adoption, and ultimately long-term retention she says. Watch the webinar in full here. Should you be charging for customer success?

Sales 52

Sales Metrics Marketing Accountability 52

Totango

AUGUST 16, 2022

Other types of apps that may support customer retention include software for dunning management, collecting user feedback, tracking customer loyalty and analyzing client behavior. For example, you can use automated monitoring of client accounts to track user adoption rates. Customer Feedback: Qualroo.

Customer retention 106

Customer retention Upselling CRM SaaS 106

PeopleMetrics

APRIL 3, 2015

Balance the customer feedback. Share early successes, and develop a regular feedback rhythm. So, as you use Voice of the Customer software to gather customer feedback, make it a point to share some great stories in company communications like newsletters, videos, emails, webinars, podcasts, or town halls.

Best practices 101

Best practices Customer Experience Management Feedback 101

Kayako

OCTOBER 1, 2015

Morten Lundsby, ex-Googler and founder of user insights tool UserChamp, joined us for a webinar in which he took a look at ways to get more value out of your customer conversations. In the webinar, Morten talks us through how to push onboarding materials upstream before a potential customer is a customer. Not ready to watch?

Sales 97

Sales Marketing Feedback Accountability 97

AWS Machine Learning

AUGUST 5, 2024

Prerequisites To implement the solution provided in this post, you should have the following: An active AWS account and familiarity with FMs, Amazon Bedrock, and OpenSearch Serverless. at the terminal, which creates the deployment bucket in your account (account number has been redacted). Please share your feedback to us!

Scripts 126

Scripts Accountability Education Feedback 126

ClientSuccess

MARCH 8, 2021

It makes sense, then, that marketing would be so keen to gather customer stories and feedback about the value they’re experiencing with your product. During new sales conversations, many prospective accounts will ask to see some customer testimonials or even talk to customers themselves as references. Want to learn more?

Customer advocacy 92

Customer advocacy Upselling Marketing Sales 92

delighted

APRIL 25, 2022

Casper has been using Delighted for three years to run their customer experience management program – sending out surveys at key customer journey milestones to capture customer sentiment, analyzing the feedback in Delighted, and acting on it in real-time. They use the resulting feedback in 3 ways: 1.

CRM 60

CRM Feedback Best practices Surveys 60

ChurnZero

AUGUST 14, 2020

They focus on opportunity management – like the manual activities that typically exist within accounts. Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) What is a CRM? Who owns it? Sales or Sales Operations. Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

ChurnZero

NOVEMBER 26, 2024

To find out more, view our webinar, Why Titles Matter In Customer Success , with Parul Bhandari, fractional customer experience leader at CustomerXSuccess. These might include providing product feedback or internal collaboration. 2+ years of experience specifically in a customer success or account management role.

SaaS 52

SaaS Upselling Enterprise industry standards 52

ChurnZero

SEPTEMBER 27, 2024

Using attendee questions from our recent webinar on outcomes based customer success, they’ve mapped out six best practices to follow. You can find out more about outcomes based customer success, and watch the webinar in full, here. Keishla : Accountability in business relationships is key.

Best practices 52

Best practices Accountability Sales Feedback 52

Talkdesk

DECEMBER 1, 2020

Account & Interaction Management: How an organization integrates enterprise systems to collect, maintain and distribute customer information. Knowledge Management: How information is curated, maintained and distributed across systems, taking into account searchability for agents and customers to find accurate information.

Contact Center 104

Contact Center Benchmark Enterprise Customer centricity 104

Fonolo

JANUARY 17, 2023

This familiar technology does things like invite callers to select a language, enter an account number or choose a department at the beginning of a call. The software uses screen pop-ups to offer feedback to agents who can use the recommendations to deliver a better CX and get insight into their own performance. Call analytics.

Contact Center 154

Contact Center Interactive Voice Response Chatbots Average Handle Time 154

ClientSuccess

JANUARY 25, 2021

Your current customers know your product inside and out and, hopefully, have seen firsthand the value your solution provides and the support of your account management team. Who better than the people currently using your product to give feedback on new features? Conferences and Webinars.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

Toister Performance Solutions

APRIL 5, 2018

On Wednesday, April 4 I hosted a webinar to answer questions about building a customer-focused culture. You can watch the webinar below. Additional Resources Here are some additional resources to go with some of the questions from the webinar. Q: How do we deal with customer feedback on the internet, such as Google Reviews?

Feedback 9

Feedback Surveys Accountability Customer Service 9

ChurnZero

NOVEMBER 20, 2020

During our webinar with G2, we shared how modern Customer Success teams maximize insights from customer reviews to drive recurring revenue, including how to: Know when a customer is most primed to leave a raving review – and how to perfectly time your ask. If you missed the webinar, you can watch in on-demand. Q&A Recap.

Finance 98

Finance Feedback Sales Accountability 98

ChurnZero

DECEMBER 14, 2022

This has led to an increase in cross-sells as well as client advocacy which for ClearGov includes references, participation in webinars and events, and case studies.”. Boosting account renewals and expansions using data and automation. Adoption Hero: Cision. Increasing product adoption and customer ROI with thoughtful approaches.

SaaS 98

SaaS Accountability Customer advocacy Feedback 98

Nicereply

MARCH 16, 2022

A few of our competitors also offered higher-touch support than what we were offering: phone support, account management, and high touch sales. We started hosting webinars, live training and other one to many customer success strategies to increase product stickiness in our existing customer base.

Sales 111

Sales Customer Experience Upselling Self service 111

Totango

AUGUST 11, 2022

Customer satisfaction and feedback surveys. This makes managing digital customer relationships significantly more complex operationally and technologically than traditional customer account management. If the decision-maker isn’t engaged, the account is at risk. Elicit frequent feedback. Digital billing checkouts.

SaaS 113

SaaS Journey mapping B2B Upselling 113

Lumoa

OCTOBER 1, 2024

We originally offered lots of different Insights types, but we received long term feedback that customers were unsure of the differeneces between the Insights, and when one would be more applicable than the other. NPS points, and this Insight accounts for 6% of all feedback we got this month! Let’s get started!

Feedback 78

Feedback Analytics Accountability Management 78

ChurnZero

DECEMBER 15, 2021

With this information, Sales teams can prioritize outreach to prospective accounts in these high potential industry segments that have shown the best product-market fit and have contributed the highest predictable revenue. Teams can use combinations of specific account attributes to search for their ideal customer.

Sales 98

Sales Marketing Accountability Surveys 98

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! Watch the recording of this webinar to catch up on the full conversation! Speaker: Chris Hicken , CEO & Co-Founder of Nuffsaid. That’s so obvious!”

Feedback 52

Feedback Sales SaaS Marketing 52

Totango

MARCH 10, 2020

Prioritize Escalations and Cherish Feedback. Prioritize Escalations and Cherish Feedback. Direct Voice of Customer information usually arrives in two forms; in response to feedback requests and through escalations. This score is an effective account of the customer’s current mood. Anticipate in Order to Add Extra Value.

Customer Experience 93

Customer Experience Upselling Feedback SaaS 93

Education Services Group

MARCH 31, 2022

Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar. Or how are we getting that feedback loop into Product to know what’s working and what’s not as these things are launching and getting in front of our customers. Missed the webinar? Would you still flag them as an advocate?

Customer advocacy 52

Customer advocacy CRM Accountability Marketing 52

Hello Customer

MARCH 15, 2023

Our AI, ISAAC (short for Industry-Specific Analysis and Categorization) turns feedback into detailed insights by applying fine-grained topic categorization and sentiment analysis to the feedback you receive. For example: what if the feedback categories don’t fully match with your internal KPIs ?

Feedback 52

Feedback Transportation Personalization Consulting 52