CCNG

JUNE 7, 2023

Handling Basic Inquiries : Chat GPT can assist with basic inquiries such as order status, account information, shipping details, or product specifications. Continuous Improvement : Chat GPT can learn from interactions and customer feedback, enabling it to continuously improve its responses over time.

Contact Center 195

Contact Center CCNG APIs Scripts 195

Hello Customer

MARCH 15, 2023

Our AI, ISAAC (short for Industry-Specific Analysis and Categorization) turns feedback into detailed insights by applying fine-grained topic categorization and sentiment analysis to the feedback you receive. For example: what if the feedback categories don’t fully match with your internal KPIs ?

Feedback 52

Feedback Transportation Personalization Consulting 52

delighted

APRIL 25, 2022

Casper has been using Delighted for three years to run their customer experience management program – sending out surveys at key customer journey milestones to capture customer sentiment, analyzing the feedback in Delighted, and acting on it in real-time. They use the resulting feedback in 3 ways: 1.

CRM 60

CRM Feedback Best practices Surveys 60

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. As Untappd’s Customer Success team conducted outreach and learned more about their customers’ evolving situations, they took key actions, including: Tagging accounts in affected areas with temporary ‘Do Not Call’ flags in Salesforce.

Morale 72

Morale Education Surveys Accountability 72

AWS Machine Learning

OCTOBER 29, 2024

Observability empowers you to proactively monitor and analyze your generative AI applications, and evaluation helps you collect feedback, refine models, and enhance output quality. Security – The solution uses AWS services and adheres to AWS Cloud Security best practices so your data remains within your AWS account.

Best practices 112

Best practices Feedback Metrics APIs 112

Myra Golden Media

JANUARY 16, 2019

One of the things I’m working on for you in 2019 is giving you tools to help you coach your employees and hold them accountable, so they’re positioned to deliver the best possible customer experience. In my Guided Webinar , I’m walking you through precisely how to execute each of these four steps. Join Me for This Webinar!

Coaching 199

Coaching Contact Center Accountability Feedback 199

Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! Watch the recording of this webinar to catch up on the full conversation! Speaker: Chris Hicken , CEO & Co-Founder of Nuffsaid. That’s so obvious!”

Feedback 52

Feedback Sales SaaS Marketing 52

Education Services Group

MARCH 31, 2022

Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar. Or how are we getting that feedback loop into Product to know what’s working and what’s not as these things are launching and getting in front of our customers. Missed the webinar? Would you still flag them as an advocate?

Customer advocacy 52

Customer advocacy CRM Accountability Marketing 52

Totango

JUNE 3, 2022

Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. The webinar is available at [date, time]. Feedback Request Email Template.

Feedback 112

Feedback SaaS Surveys Accountability 112

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback APIs CRM Surveys 52

Hello Customer

JUNE 30, 2022

So, why should your customer feedback process not be seamless and unified? You can integrate the Hello Customer platform with any of your existing systems, to combine customer feedback with other customer data, or trigger surveys automatically after an interaction. Why should you integrate your systems with Hello Customer?

Feedback 52

Feedback APIs CRM Surveys 52

Kayako

FEBRUARY 4, 2016

They hand them off to sales, sales carefully handles the customer through their many segments and moves them into their first account. Sign up for the webinar. Next week, we’re hosting a webinar with Customer Thermometer to help you reduce customer churn. Win a 3-month Customer Thermometer account!

SaaS 48

SaaS Accountability Feedback Sales 48

AWS Machine Learning

AUGUST 5, 2024

Prerequisites To implement the solution provided in this post, you should have the following: An active AWS account and familiarity with FMs, Amazon Bedrock, and OpenSearch Serverless. at the terminal, which creates the deployment bucket in your account (account number has been redacted). Please share your feedback to us!

Scripts 128

Scripts Accountability Education Feedback 128

CSM Magazine

OCTOBER 25, 2024

These days, more people are working remotely, and advances in intranet technology have taken this into account. Your employee intranet could include a section for online training courses or webinars that employees can access any time they want. Analytics and Feedback Your intranet should also have analytics and feedback features.

Employee engagement 52

Employee engagement Analytics Feedback Accountability 52

ClientSuccess

JUNE 17, 2019

In today’s world of SaaS customer success, most CSMs and/or Account Managers are held to some sort of revenue goal. This is what’s commonly known as joint account planning. Joint account planning takes customer success a step further by analyzing and strategizing how a specific customer account could grow.

Accountability 42

Accountability Upselling SaaS Feedback 42

Education Services Group

OCTOBER 25, 2022

The CS leader or Account Management leader needs to figure out the language to speak with this person to get what they’re looking for. I want to take accountability where we can, and show ownership of what we can do better, but honestly a lot of the churn is because customer budgets got cut… not a lot we can control there.

Marketing 52

Marketing Sales Customer centricity Coaching 52

Myra Golden Media

JANUARY 15, 2019

One of the things I’m working on for 2019 is giving you tools to help you coach your employees and hold them accountable so that they are positioned to deliver the best possible customer experience. I have an online course I’ve arranged for you take and I will meet with you once a week for the next 4 weeks to provide feedback and coaching.

Coaching 220

Coaching Accountability Feedback Personalization 220

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: . After the live webinar, the speakers participated in a Q&A session with audience members. Here is a recap of the Q&A and be sure to check out the webinar on-demand below. .

Chief Customer Officer 104

Chief Customer Officer Best practices Accountability Feedback 104

PeopleMetrics

FEBRUARY 25, 2021

is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform. The new features we're adding this year. Watch on YouTube. ? ? ?.

Management 108

Management SaaS Surveys Feedback 108

Totango

AUGUST 16, 2022

Other types of apps that may support customer retention include software for dunning management, collecting user feedback, tracking customer loyalty and analyzing client behavior. For example, you can use automated monitoring of client accounts to track user adoption rates. Customer Feedback: Qualroo.

Customer retention 102

Customer retention Upselling CRM SaaS 102

ProProfs Blog

AUGUST 14, 2020

But the moment you reach the checkout page, you realize that you don’t have an account and are requested to sign up now. To know what your prospective buyers really think, you need a tool that helps you capture their feedback efficiently. Sign Me Up for Free ProProfs Live Chat Account! Webinar Registrations.

Analytics 174

Analytics B2B Education Feedback 174

Lumoa

JANUARY 17, 2023

And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! We also have a webinar hosted by our very own Cool Garen where he goes over these features in detail! Lumoa’s biggest features for 2022 Another year down! Crazy how time flies.

Feedback 78

Feedback Surveys APIs Marketing 78

ChurnZero

DECEMBER 14, 2022

This has led to an increase in cross-sells as well as client advocacy which for ClearGov includes references, participation in webinars and events, and case studies.”. Boosting account renewals and expansions using data and automation. Adoption Hero: Cision. Increasing product adoption and customer ROI with thoughtful approaches.

SaaS 98

SaaS Accountability Feedback Customer advocacy 98

Lumoa

DECEMBER 17, 2022

And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! We also have a webinar hosted by our very own Cool Garen where he goes over these features in detail! Lumoa’s biggest features for 2022 Another year down! Crazy how time flies.

Feedback 78

Feedback Surveys APIs Marketing 78

CSM Magazine

AUGUST 22, 2024

Additionally, giving feedback regularly as well as defining expectations, ensures that employees are fully aware of their performance, hence increasing engagement. When an employee is able to decide on something or is held accountable for a certain task, then they are likely to be committed to the job.

Employee engagement 52

Employee engagement Construction Morale Education 52

Beyond Philosophy

SEPTEMBER 6, 2017

Yes, finance, legal, accounts receivable, we are talking about you. Real-time feedback helps relieve the pain of change for your team. To that end, investing in real-time feedback on your efforts helps team members see why the actions you prescribe are significant. Not celebrating quick wins.

Consulting 302

Consulting Consulting Finance Metrics 302

Lumoa

FEBRUARY 13, 2024

And Lumoa has been flying by as well, with over 1000+ tickets released this year aimed at improving how Lumoa works – based on your feedback! Automatically get summaries of thousands of feedback Summaries are done on a per card basis, you could get multiple at once! More information can be found from our knowledge base.

Feedback 78

Feedback Accountability Management Personalization 78

ClientSuccess

JANUARY 25, 2021

Your current customers know your product inside and out and, hopefully, have seen firsthand the value your solution provides and the support of your account management team. Who better than the people currently using your product to give feedback on new features? Conferences and Webinars.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

ClientSuccess

MARCH 8, 2021

It makes sense, then, that marketing would be so keen to gather customer stories and feedback about the value they’re experiencing with your product. During new sales conversations, many prospective accounts will ask to see some customer testimonials or even talk to customers themselves as references. Want to learn more?

Customer advocacy 92

Customer advocacy Upselling Marketing Sales 92

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Brand ambassadors 52

Brand ambassadors Upselling Metrics Feedback 52

ChurnZero

AUGUST 14, 2020

They focus on opportunity management – like the manual activities that typically exist within accounts. Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) What is a CRM? Who owns it? Sales or Sales Operations. Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

Kapta Customer Success

SEPTEMBER 19, 2016

As a key account manager, it’s vital that you engage in Customer Success content that is insightful, valuable, and relevant, giving you that competitive edge to deliver amazing service to your clients. Here are eight Customer Success blogs every key account manager should read to stay on the cutting edge of their business.

Accountability 45

Accountability Management SaaS Chief Customer Officer 45

ClientSuccess

MARCH 29, 2022

One of the best parts of any new customer onboarding is looking ahead to where the account can grow and evolve down the road. Ask for feedback. . During the onboarding, make sure you record and track any off-hand feedback to take back to your internal team. . Toolkit: Customer Onboarding Toolkit.

Feedback 52

Feedback Surveys Accountability Sales 52

ClientSuccess

MARCH 29, 2022

One of the best parts of any new customer onboarding is looking ahead to where the account can grow and evolve down the road. Ask for feedback. . During the onboarding, make sure you record and track any off-hand feedback to take back to your internal team. . Toolkit: Customer Onboarding Toolkit.

Feedback 52

Feedback Surveys Accountability Sales 52

ChurnZero

MARCH 14, 2024

Every customer success leader has encountered or will eventually encounter a book shift: the process of reassigning accounts between different customer success managers. Watch our recent webinar, Lessons from a Big A$$ Book Shift, below. What do you need for a successful customer success book shift?

Best practices 52

Best practices Accountability Management Metrics 52

ClientSuccess

OCTOBER 18, 2022

Managing customer accounts is no longer contained to spearheading implementation and being on call to help customers through issues. Listen to your counterpart’s feedback and input. You can find more resources on having strategic conversations with customers here: Webinar: How to Have More Strategic Customer Conversations.

Best practices 72

Best practices Upselling Coaching Accountability 72

ClientSuccess

NOVEMBER 15, 2022

Listen to Customer Feedback. We love the advice that Entrepreneur magazine gives on customer feedback. One of the best ways to show your customers you care is by asking them for feedback, listening to what they have to say, responding to their thoughts and suggestions, and adapting accordingly. Have an Offensive Mindset.

Personalization 74

Personalization Finance Feedback Scripts 74