ChurnZero

DECEMBER 28, 2021

Too heavy of a focus on either metric has serious consequences for your business. Learn the nuances between these north-star metrics, the implications of their use on your team and business, and our recommendations on how to maximize their impact. How do I get the Finance team to support my Customer Success budget?”.

Finance 52

Finance SaaS Accountability Metrics 52

Interactions

APRIL 14, 2021

How do these needs intersect with the operational metrics, such as conversion rates, cost reduction and brand reputation? Virtually every credit and collections conversation involves the gathering of personally identifiable information, including account ID, social security number, and payment information. 3) Compliance.

Virtual Agent 62

Virtual Agent Call flow Call Center Finance 62

Toister Performance Solutions

JUNE 12, 2018

Aramark Uniform: Build Relationships & Be Resourceful Two years later, I landed a job as a national account manager for Aramark's uniform division, located in Norwell. My job was to grow sales within my assigned accounts and handle any customer service issues. Resourcefulness was another lesson.

Contact Center 50

Contact Center Telemarketing Finance Accountability 50

ChurnZero

MARCH 20, 2020

The recent evolution of Customer Success, compounded by its intersection (and overlap) with more established functions, such as Account Management and Customer Support, creates an ambiguous amalgam of desired skills and competencies—turning idealized moderation into a murky mix. . Be Personable. Now, my former foe felt like a close friend.

Customer centricity 52

Customer centricity SaaS Finance Scripts 52

AWS Machine Learning

NOVEMBER 20, 2023

During a 1-day workshop, we were able to set up a distributed training configuration based on SageMaker within KT’s AWS account, accelerate KT’s training scripts using the SageMaker Distributed Data Parallel (DDP) library, and even test a training job using two ml.p4d.24xlarge 24xlarge instances. region_name}.amazonaws.com/pytorch-training:2.0.0-gpu-py310-cu118-ubuntu20.04-sagemaker'

Scripts 102

Scripts Finance Telecommunications Enterprise 102

AWS Machine Learning

MAY 30, 2024

Services range from financing and investment to property management. The company’s Data & Analytics team regularly receives client requests for unique reports, metrics, or insights, which require custom development. A lightweight approach was taken to quickly build the required technical and business catalogs using custom scripts.

Real estate 116

Real estate APIs Metrics Construction 116

AWS Machine Learning

AUGUST 24, 2023

SageMaker Profiler provides Python modules for annotating PyTorch or TensorFlow training scripts and activating SageMaker Profiler. You can also use optional custom annotations to add markers in the training script to visualize hardware activities during particular operations in each step. For more information, refer to documentation.

Scripts 85

Scripts Metrics Finance Enterprise 85

AWS Machine Learning

AUGUST 8, 2022

An example of such an infrastructure consists of multiple AWS accounts that enable this collaboration and productionization of the ML models both in the cloud and to the edge devices. Data scientists evaluate the metrics of multiple model versions and request the promotion of the best model to production by triggering the CI/CD pipeline.

Management 90

Management Accountability Engineering Scripts 90

ChurnZero

JUNE 27, 2023

A digital approach is key to improving business growth metrics such as net revenue retention (NRR) and gross revenue retention (GRR). It’s worth noting that organizing data is considerably easier if your company uses a unique account identifier—that is one code that uniquely identifies a customer universally across all company systems.

Journey mapping 52

Journey mapping SaaS Customer advocacy Finance 52

AWS Machine Learning

JUNE 28, 2022

Time series forecasting is useful in multiple fields, including retail, finance, logistics, and healthcare. Amazon Forecast is a time-series forecasting service based on machine learning (ML) and built for business metrics analysis. If you don’t have an account, you can sign up for one. Solution overview.

Metrics 84

Metrics Healthcare Accountability Transportation 84

AWS Machine Learning

APRIL 18, 2023

SEC filing dataset SEC filings are critical for regulation and disclosure in finance. Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training. For details, see the example notebook.

Finance 72

Finance Scripts APIs Sales 72

Enghouse Interactive

FEBRUARY 18, 2021

Providing agents with simple access to complete customer account information is imperative, as is ensuring that all customer comments are used to make the right decisions on how best to help them. This then helps identify what to avoid (process, flow, scripting, data, tools, offers). Avoid it at your peril. To summarize: 1.

Contact Center 83

Contact Center Analytics Self service Finance 83

AWS Machine Learning

APRIL 18, 2023

SEC filing dataset SEC filings are critical for regulation and disclosure in finance. Fine-tune the pre-trained model on domain-specific data To fine-tune a selected model, we need to get that model’s URI, as well as the training script and the container image used for training. For details, see the example notebook.

Finance 52

Finance Scripts APIs Sales 52

Connecting the Dots

APRIL 21, 2017

Number 4: “Can I get your account information again?” – How many times have we heard that and just wanted to take the phone and throw it through the wall because you just spent 10 minutes entering in all of the information that they’re going to ask for again? I see so many scripted responses. Their metrics are insincere.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. The right candidate will offer a mature, authentic, and reflective account of what occurred. Sue Andrews.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. The right candidate will offer a mature, authentic, and reflective account of what occurred. Sue Andrews.

Management 182

Management Customer Service Consulting Consulting 182

Comm100

NOVEMBER 13, 2022

The uses of each bot differ so take this into account when thinking about what chatbot success metrics are important to you. I think anyone who has a social media account can build a Comm100 Chatbot.” – Lachlan Todd, Communications & Systems Coordinator, Thompson Rivers University. Building a Comm100 Task Bot.

Chatbots 52

Chatbots Wait times Healthcare Banking 52

AWS Machine Learning

NOVEMBER 1, 2023

However, like other nascent technologies, obstacles remain in managing model intricacy, harmonizing diverse modalities, and formulating uniform evaluation metrics. Refer to the following README for multimodality dataset preparation and the fine-tuning script for further details. The Python utility script dino_sam_inpainting.py

APIs 103

APIs Engineering Construction Scripts 103