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Benchmarking Amazon Nova and GPT-4o models with FloTorch

AWS Machine Learning

Five domains in CRAG dataset are Finance, Sports, Music, Movie, and Open (miscellaneous). simple Finance Did meta have any mergers or acquisitions in 2022? script provided with the CRAG benchmark for accuracy evaluations. The script was enhanced to provide proper categorization of correct, incorrect, and missing responses.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

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Conversational Customer Service Scripts from Dunder Mifflin (+ Examples)

SharpenCX

It was the small business feel that kept accounts with Dunder Mifflin. Stiff scripts and robotic conversations don’t give your customers the warm fuzzies. Research shows making agents adhere to rigid customer service scripts is a leading source of customer frustration. . The script to kick off any interaction.

Scripts 67
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KT’s journey to reduce training time for a vision transformers model using Amazon SageMaker

AWS Machine Learning

During a 1-day workshop, we were able to set up a distributed training configuration based on SageMaker within KT’s AWS account, accelerate KT’s training scripts using the SageMaker Distributed Data Parallel (DDP) library, and even test a training job using two ml.p4d.24xlarge 24xlarge instances. region_name}.amazonaws.com/pytorch-training:2.0.0-gpu-py310-cu118-ubuntu20.04-sagemaker'

Scripts 110
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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

Typically, call scripts guide agents through calls and outline addressing issues. Well-written scripts improve compliance, reduce errors, and increase efficiency by helping agents quickly understand problems and solutions. In particular, complete the following prerequisite steps: Deploy an Amazon SageMaker domain.

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IVR vs Live Agent: What is the Best Solution for Your Business?

NobelBiz

Companies use IVR systems to automate routine inquiries, such as: Checking account balances or order statuses Scheduling appointments Making payments Getting answers to FAQs By handling these tasks automatically, IVR significantly reduces call center workload and ensures faster response times for simple requests.

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Configure and use defaults for Amazon SageMaker resources with the SageMaker Python SDK

AWS Machine Learning

Enterprise customers in tightly controlled industries such as healthcare and finance set up security guardrails to ensure their data is encrypted and traffic doesn’t traverse the internet. The steps are as follows: Launch the CloudFormation stack in your account. Log in to your AWS account and open the AWS CloudFormation console.

APIs 95