Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
Number 4: “Can I get your account information again?” – How many times have we heard that and just wanted to take the phone and throw it through the wall because you just spent 10 minutes entering in all of the information that they’re going to ask for again? Well, an IVR survey doesn’t measure that at all. It goes both ways.
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