AWS Machine Learning

AUGUST 31, 2023

The framework that gives systematic visibility into ML model development, validation, and usage is called ML governance. During AWS re:Invent 2022, AWS introduced new ML governance tools for Amazon SageMaker which simplifies access control and enhances transparency over your ML projects.

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AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

Accountability 134

Accountability Government Engineering Scripts 134

AWS Machine Learning

OCTOBER 29, 2024

This post is part of an ongoing series on governing the machine learning (ML) lifecycle at scale. To start from the beginning, refer to Governing the ML lifecycle at scale, Part 1: A framework for architecting ML workloads using Amazon SageMaker.

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AWS Machine Learning

AUGUST 9, 2024

This post provides an overview of a custom solution developed by the AWS Generative AI Innovation Center (GenAIIC) for Deltek , a globally recognized standard for project-based businesses in both government contracting and professional services. Deltek serves over 30,000 clients with industry-specific software and information solutions.

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Government Healthcare Construction Engineering 134

AWS Machine Learning

AUGUST 21, 2024

Amazon DataZone is a data management service that makes it quick and convenient to catalog, discover, share, and govern data stored in AWS, on-premises, and third-party sources. However, ML governance plays a key role to make sure the data used in these models is accurate, secure, and reliable.

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Government Banking Engineering Enterprise 128

Beyond Philosophy

OCTOBER 6, 2015

which accounts for only about 6% of global sales for the brand. According to the BBC he said, “We will have even stricter governance, compliance, and standards, and I will vouch for that.”. VW marketed the CleanDiesel car models for Audi A3, Jetta, Beetle, Golf, and Passat models to be better for the environment.

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Banking Consulting Consulting Government 406

AWS Machine Learning

NOVEMBER 13, 2024

You can now register machine learning (ML) models in Amazon SageMaker Model Registry with Amazon SageMaker Model Cards , making it straightforward to manage governance information for specific model versions directly in SageMaker Model Registry in just a few clicks.

Government 120

Government Engineering Metrics APIs 120

ShepHyken

APRIL 8, 2019

My Comment: Is it possible to learn a customer service lesson from government? Several government agency rock-stars met to discuss how to improve customer service. This comes as no surprise, especially if we take into account the rise in today’s customer-centric culture. The short answer is yes.

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Customer Service Government Entertainment Healthcare 276

AWS Machine Learning

DECEMBER 1, 2022

Overview of model governance. Model governance is a framework that gives systematic visibility into model development, validation, and usage. Model governance is applicable across the end-to-end ML workflow, starting from identifying the ML use case to ongoing monitoring of a deployed model through alerts, reports, and dashboards.

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Comm100

MARCH 14, 2022

In US government, this score languishes at 4.5. For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022.

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Government Wait times Surveys Accountability 93

COPC

OCTOBER 8, 2024

But here’s the reality: none of that happens without reliable data governance. However, the surge in AI adoption means governance frameworks must adapt to keep pace. Data governance is necessary to maintain these models’ reliability and meet internal and regulatory guidelines.

Government 91

Government Healthcare Benchmark Technology 91

Beyond Philosophy

JANUARY 26, 2015

We are making sure our government integrates intelligence to combat cyber threats, just as we have done to combat terrorism. Customer centricity is not the result of a sweeping (and frankly, rather relaxed) standard issued by the government. Can you legislate a critical part of serving your Customers well in this way? The answer is No!

Customer centricity 257

Customer centricity Government Customer emotions Consulting 257

Beyond Philosophy

OCTOBER 23, 2017

In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. This kind of irrational thinking is based on subconscious and emotional factors, and our research has shown that it accounts for more than half of a customer’s overall experience.

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Beyond Philosophy

OCTOBER 31, 2014

If people in Bulgaria were given the option to choose to be governed by European or even British politicians over our current ones, I’m sure many would choose to do so. So there’s the lesson, Loss Aversion is a heuristic process that should be taken into account by organizations and policy makers.

Customer Experience 381

Customer Experience Banking Consulting Consulting 381

ShepHyken

DECEMBER 14, 2018

Successful cyber attacks have plunged organizations of all shapes and sizes into chaos, from private companies to governments. While useful, this often does not take into account the specific risks faced by an individual organization. A high number of organizations adopt a pre-existing risk framework.

Customer Experience 273

Customer Experience Government Coaching Customer retention 273

AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4 Overview of solution.

Accountability 97

Accountability APIs Metrics Engineering 97

Beyond Philosophy

JUNE 25, 2020

The five following rules govern this effort: Five Rules for Making and Managing Customer Memories. For example, when a customer has to repeat their account of poor service over and over, you are reinforcing that lousy memory and making it worse. Today, I intend to give you practical advice on how to make and manage customer memories.

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Management Entertainment Consulting Consulting 472

ShepHyken

AUGUST 11, 2024

My Comment: In our customer service and CX research (sponsored by RingCentral ), we asked more than 1,000 US consumers if they thought the government provided good customer service. Maybe the next time you go to the DMV or have a question about your social security account, you’ll get a better experience. Only 18% said, “Yes.”

Customer Service 227

Customer Service Self service Airlines Government 227

Beyond Philosophy

OCTOBER 29, 2014

If people in Bulgaria were given the option to choose to be governed by European or even British politicians over our current ones, I’m sure many would choose to do so. So there’s the lesson, Loss Aversion is a heuristic process that should be taken into account by organizations and policy makers.

Customer Experience 351

Customer Experience Banking Customer emotions Employee engagement 351

CCNG

JUNE 16, 2021

The FTC noted negative outcomes of AI models and warned those using AI to “hold yourself accountable – or be ready for the FTC to do it for you.” Equally newsworthy that same week, the European Union proposed comprehensive AI regulation.

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ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. Governance of any endeavor is strongest when it’s integrated as your company’s way of life. Built-in B2B Customer Experience Governance 1.

Government 62

Government B2B Customer Experience Enterprise 62

ShepHyken

SEPTEMBER 11, 2020

When it comes to dealing with global challenges, people tend to place more trust in companies than in governments. In order to win the heart and the business of customers, it is advisable to take these evolutions into account. Some people are afraid of them, others try to meet them and some even try to ignore them.

Customer Experience 264

Customer Experience Customer centricity Government Healthcare 264

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

Accountability 98

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Beyond Philosophy

SEPTEMBER 19, 2024

It might reflect real or fabricated circumstances, but its main purpose is to shield somebody from accountability. An accounting software glitch has been overcharging some proprietors for years. Unfortunately, the government knew and covered it up…for years!

Government 195

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AWS Machine Learning

APRIL 11, 2023

These customers need to balance governance, security, and compliance against the need for machine learning (ML) teams to quickly access their data science environments in a secure manner. One important aspect of this foundation is to organize their AWS environment following a multi-account strategy.

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APIs Accountability Scripts Enterprise 92

AWS Machine Learning

NOVEMBER 7, 2024

We also dive deeper into access patterns, governance, responsible AI, observability, and common solution designs like Retrieval Augmented Generation. In this second part, we expand the solution and show to further accelerate innovation by centralizing common Generative AI components.

Enterprise 122

Enterprise APIs Government Accountability 122

CX Accelerator

NOVEMBER 11, 2022

Within this skillset sits CX governance – the system by which the organization is controlled and operates, and the mechanisms by which it, and its people, are held to account.

Journey mapping 307

Journey mapping Customer centricity Analytics Government 307

AWS Machine Learning

OCTOBER 2, 2024

However, scaling up generative AI and making adoption easier for different lines of businesses (LOBs) comes with challenges around making sure data privacy and security, legal, compliance, and operational complexities are governed on an organizational level. In this post, we discuss how to address these challenges holistically.

Government 131

Government APIs Enterprise Best practices 131

AWS Machine Learning

MAY 9, 2024

Organizations across industries face numerous challenges implementing generative AI across their organization, such as lack of clear business case, scaling beyond proof of concept, lack of governance, and availability of the right talent. What is an AI/ML CoE?

Government 136

Government Best practices Benchmark Metrics 136

Beyond Philosophy

JANUARY 16, 2018

Per Ralph Walkling (professor of corporate governance and accountability, LeBow College of Business, Drexel University), having a stakeholder-centric culture suggests that management considers the well-being of every entity touched by the business – employees, shareholders, suppliers, customers the community, etc.

Customer centricity 207

Customer centricity Banking Enterprise Consulting 207

AWS Machine Learning

NOVEMBER 15, 2024

For now, we consider eight key dimensions of responsible AI: Fairness, explainability, privacy and security, safety, controllability, veracity and robustness, governance, and transparency. For example, one team or account could be allowed to provision capacity for Amazon Titan Text, but not Anthropic models.

APIs 120

APIs Government Best practices Metrics 120

AWS Machine Learning

FEBRUARY 9, 2024

IT teams are responsible for helping the LOB innovate with speed and agility while providing centralized governance and observability. A software as a service (SaaS) layer for foundation models can provide a simple and consistent interface for end-users, while maintaining centralized governance of access and consumption.

SaaS 144

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AWS Machine Learning

JULY 29, 2022

Create accountability on data providers from individual LoBs to share curated data assets that are discoverable, understandable, interoperable, and trustworthy. In this first post, we show the procedures of setting up a data mesh architecture with multiple AWS data producer and consumer accounts.

Government 102

Government Banking Analytics Accountability 102

CX Accelerator

APRIL 1, 2020

Accountability. Secondly, major entities are ramping up to crack down on dark patterns, from Apple and Google right through to Government bodies, so play nice. What’s driving this paradoxical shift? Firstly, customers are savvy and will head to your competition and vocally call you out on your behaviour.

Metrics 228

Metrics Morale Benchmark Government 228

pindrop

APRIL 20, 2021

OTPs are often used for the purpose of account login, identity verification, device verification, or password recovery. Through deception, a fraudster can steal your personal data to gain access to your bank accounts and other valuable data. Diminished Impact on Security: Over time, fraudsters adapted and found ways to beat OTPs.

Banking 127

Banking Government Average Handle Time Accountability 127

AWS Machine Learning

JUNE 21, 2024

This level of control empowers enterprises to consume the latest in open weight generative artificial intelligence (AI) development while enforcing governance guardrails. Finally, admins can share access to private hubs across multiple AWS accounts, enabling collaborative model management while maintaining centralized control.

Management 124

Management Government Accountability Enterprise 124

Beyond Philosophy

SEPTEMBER 13, 2019

My behavior is governed by what I think a sales-driven organization is going to be like based on my expectations. . In our global Customer Experience consultancy, we take the Representative Heuristic into account when we do the Emotional Signature ®. , I don’t give my information to sales-driven organizations easily.

Banking 325

Banking Consulting Consulting Government 325