AWS Machine Learning

DECEMBER 1, 2022

Overview of model governance. Model governance is a framework that gives systematic visibility into model development, validation, and usage. Model governance is applicable across the end-to-end ML workflow, starting from identifying the ML use case to ongoing monitoring of a deployed model through alerts, reports, and dashboards.

Government 100

Government Metrics APIs Engineering 100

AWS Machine Learning

JANUARY 28, 2025

Evaluation algorithm Computes evaluation metrics to model outputs. Different algorithms have different metrics to be specified. It keeps records of experiment names, run identifiers, parameter settings, performance metrics, tags, and locations of artifacts. You might want to create your own custom visualizations.

Management 111

Management APIs Engineering Metrics 111

AWS Machine Learning

DECEMBER 4, 2024

They have structured data such as sales transactions and revenue metrics stored in databases, alongside unstructured data such as customer reviews and marketing reports collected from various channels. Prerequisites Before creating your application in Amazon Bedrock IDE, you’ll need to set up a few resources in your AWS account.

APIs 108

APIs Sales Surveys Analytics 108

CX Accelerator

APRIL 1, 2020

Accountability. Whenever focus shifts to financial metrics, CX professionals at every level can fall into heightened levels of expectation. When we start to chase metrics, there can be a temptation to influence those metrics by any means possible. What’s driving this paradoxical shift?

Metrics 228

Metrics Morale Benchmark Government 228

COPC

OCTOBER 8, 2024

But here’s the reality: none of that happens without reliable data governance. However, the surge in AI adoption means governance frameworks must adapt to keep pace. Data governance is necessary to maintain these models’ reliability and meet internal and regulatory guidelines. Meanwhile, active data enables agility.

Government 89

Government Healthcare Benchmark Technology 89

AWS Machine Learning

MARCH 25, 2025

However, you need to set up the infrastructure, implement data governance, and enable security and monitoring. The ability to quickly retrieve and analyze session data empowers developers to optimize their applications based on actual usage patterns and performance metrics.

APIs 120

APIs Management Government Healthcare 120

AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4 Overview of solution.

Accountability 95

Accountability APIs Metrics Engineering 95

AWS Machine Learning

OCTOBER 2, 2024

However, scaling up generative AI and making adoption easier for different lines of businesses (LOBs) comes with challenges around making sure data privacy and security, legal, compliance, and operational complexities are governed on an organizational level. In this post, we discuss how to address these challenges holistically.

Government 129

Government APIs Enterprise Best practices 129

AWS Machine Learning

AUGUST 7, 2024

In the face of these challenges, MLOps offers an important path to shorten your time to production while increasing confidence in the quality of deployed workloads by automating governance processes. Aligning with AWS multi-account best practices The solution outlined in this post spans across several accounts in a given AWS organization.

Government 120

Government Benchmark Scripts Enterprise 120

CX Accelerator

APRIL 1, 2020

Accountability. Whenever focus shifts to financial metrics, CX professionals at every level can fall into heightened levels of expectation. When we start to chase metrics, there can be a temptation to influence those metrics by any means possible. What’s driving this paradoxical shift?

Metrics 182

Metrics Morale Benchmark Government 182

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

Accountability 98

Accountability Best practices Scripts Engineering 98

ClearAction

JULY 23, 2023

B2B Customer Experience Governance Lynn Hunsaker B2B customer experience governance can generate stronger growth when it’s tied-in to the way that B2B ecosystems work. Governance of any endeavor is strongest when it’s integrated as your company’s way of life. Built-in B2B Customer Experience Governance 1.

Government 62

Government B2B Customer Experience Enterprise 62

HGS

MARCH 18, 2015

Directly Connect the Priorities to Business Metrics Not all metrics matter. The BPO industry has become so technical and advanced that metrics are multiplying rapidly. Over time, contact centers can get bogged down by the magnitude of efficiency and quality metrics. HGS Operational Governance Model Engagement Matrix.

Contact Center 100

Contact Center Calibration Government Business Process Outsourcing 100

AWS Machine Learning

MAY 9, 2024

Organizations across industries face numerous challenges implementing generative AI across their organization, such as lack of clear business case, scaling beyond proof of concept, lack of governance, and availability of the right talent. What is an AI/ML CoE?

Government 134

Government Best practices Benchmark Metrics 134

Momentum Telecom

MAY 8, 2025

More importantly, AI-powered analytics help you go beyond surface-level metrics. For leadership, it means higher costs with less accountability. Supervisors and managers get immediate access to agent activity, queue status, and customer interactions with no extra dashboards or lag time.

Contact Center 52

Contact Center Call flow CRM Virtual Agent 52

AWS Machine Learning

APRIL 29, 2025

Compliance with AI regulation As global regulations around AI continue to evolve, red teaming can help organizations by setting up mechanisms to systematically test their applications and make them more resilient, or serve as a tool to adhere to transparency and accountability requirements.

industry standards 76

industry standards Healthcare Government Consulting 76

AWS Machine Learning

NOVEMBER 19, 2024

Plus, learn how to evolve from data aggregation to data semantics to support data-driven applications while maintaining flexibility and governance. Gain insights into training strategies, productivity metrics, and real-world use cases to empower your developers to harness the full potential of this game-changing technology.

APIs 103

APIs Enterprise Best practices Government 103

Customers That Stick

OCTOBER 2, 2014

My very first job was a part-time summer job in city government. The most challenging people skill to learn and use seems to be replacing defensive reactions with simple accountability. Moreover, some companies have minimized the focus on care and maximized the focus on scripts and metrics — not great for people skills.

Coaching 152

Coaching Government Scripts Employee engagement 152

inmoment

JUNE 8, 2020

Whether companies are new to the CX world or looking to brush up their brand, it never hurts to (re)visit the building blocks of effective CX governance. A well-governed CX program can help brands achieve transformational success, a better bottom line, and an improved experience for their customers. Accountability. Visibility.

Government 52

Government Construction Accountability Metrics 52

AWS Machine Learning

APRIL 3, 2024

Option 1: SageMaker Model Registry – A SageMaker Canvas user registers their model in the Amazon SageMaker Model Registry , invoking a governance workflow for ML experts to review model details and metrics, then approve or reject it, after which the user can deploy the approved model from SageMaker Canvas. Choose Registered models.

Government 129

Government Metrics Accountability Engineering 129

AWS Machine Learning

FEBRUARY 25, 2025

Organizations trust Alations platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering innovation at scale. Amazon Q Business only provides metric information that you can use to monitor your data source sync jobs. Speak to your Alation account representative for custom purchase options.

Enterprise 99

Enterprise Engineering APIs Accountability 99

AWS Machine Learning

DECEMBER 5, 2022

Whether it’s registering at a website, transacting online, or simply logging in to your bank account, organizations are actively trying to reduce the friction their customers experience while at the same time enhance their security, compliance, and fraud prevention measures. There are several of ways to calculate these two metrics.

Metrics 92

Metrics Best practices Banking APIs 92

Ansafone

MAY 12, 2025

We detail performance metrics, pricing tiers, and expectations so that you always know what youre paying for. In addition to these core metrics, we also track call abandonment rates, escalation trends, and agent utilization. Ansafone serves diverse sectorsfrom healthcare and retail to finance and government.

outsourcing 62

outsourcing Call Center Contact Center Abandon rate 62

ClearAction

OCTOBER 12, 2022

5 Best Experience Management Metrics Lynn Hunsaker. Why are experience management metrics the #1 challenge year after year? This means current experience management metrics are insufficient! Understand how experience management metrics build upon one another, to see where you should focus. So, what’s the solution?

Metrics 62

Metrics Management Sales Surveys 62

AWS Machine Learning

JANUARY 13, 2023

Since then, TR has achieved many more milestones as its AI products and services are continuously growing in number and variety, supporting legal, tax, accounting, compliance, and news service professionals worldwide, with billions of machine learning (ML) insights generated every year. Provide easy access to scalable computing resources.

Government 96

Government Engineering Enterprise APIs 96

ChurnZero

DECEMBER 19, 2024

The goal: to provide CSMs with clear metrics to evaluate and tailor strategies based on individual customer needs, ultimately driving better adoption and ROI. A custom dashboard for adoption scorecards , shared across NinjaCats leadership and CSM teams for a unified view of adoption metrics.

Surveys 52

Surveys Accountability Feedback Government 52

CX Journey

OCTOBER 28, 2014

Image courtesy of shenamt Do you have a governance structure in place for your customer experience efforts? A solid foundation for any customer experience management effort must include a governance structure. What is governance? According to BusinessDictionary.com , governance is the. Where does accountability lie?

Government 68

Government Accountability Customer centricity Coaching 68

AWS Machine Learning

JULY 23, 2024

One risk many organizations face is the inadvertent exposure of sensitive data through logs, voice chat transcripts, and metrics. For example, you may have the following data types: Name Address Phone number Email address Account number Email address and physical mailing address are often considered a medium classification level.

Accountability 122

Accountability Government Chatbots Best practices 122

AWS Machine Learning

JULY 19, 2023

They provide a factsheet of the model that is important for model governance. However, when solving a business problem through a machine learning (ML) model, as customers iterate on the problem, they create multiple versions of the model and they need to operationalize and govern multiple model versions.

Government 98

Government Best practices Metrics Enterprise 98

Totango

DECEMBER 1, 2021

Follow a clear plan on governance and decision making. This provides transparency and accountability and empowers a data-driven approach to customer success. This should reference your KPI metrics and lay out a path to achieve each. Follow a Clear Plan on Governance and Decision making. Define how to measure success.

Government 103

Government Journey mapping Accountability Benchmark 103

AWS Machine Learning

JUNE 25, 2024

A new automatic dashboard for Amazon Bedrock was added to provide insights into key metrics for Amazon Bedrock models. From here you can gain centralized visibility and insights to key metrics such as latency and invocation metrics. Optionally, you can select a specific model to isolate the metrics to one model.

Metrics 124

Metrics APIs Government Big data 124

AWS Machine Learning

SEPTEMBER 28, 2023

Regulated and compliance-oriented industries, such as financial services, healthcare and life sciences, and government institutes, face unique challenges in ensuring the secure and responsible consumption of these models. In addition, API Registries enabled centralized governance, control, and discoverability of APIs.

APIs 122

APIs Government Enterprise Engineering 122

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. Wondering which metric to choose?

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

AWS Machine Learning

MAY 10, 2023

Now with the integration with the model registry, you can store all model artifacts, including metadata and performance metrics baselines, to a central repository and plug them into your existing model deployment CI/CD processes. Build ML models and analyze their performance metrics.

Government 96

Government Metrics Engineering Accountability 96

CX Journey

SEPTEMBER 20, 2016

A couple of tools that will come in handy to help the CCO achieve those goals include: Governance structure. Without a governance structure in place, we perpetuate silo thinking and fail to achieve cross-functional alignment, involvement, and commitment. Journey maps.

Customer Experience 86

Customer Experience Journey mapping Government Chief Customer Officer 86

CX Journey

MAY 5, 2015

Erin shares specific methodologies, approaches, and proven practices that have moved the needle at John Deere by enabling success in areas of strategic planning, governance, executive buy-in, analytics, VoC, and MoT design and delivery. Steering wheel: organization and governance Windshield: clear vision Wheels: process and tools (e.g.,

Journey mapping 80

Journey mapping Customer Experience Government Surveys 80