AWS Machine Learning

NOVEMBER 15, 2024

For automatic model evaluation jobs, you can either use built-in datasets across three predefined metrics (accuracy, robustness, toxicity) or bring your own datasets. Regular evaluations allow you to adjust and steer the AI’s behavior based on feedback and performance metrics.

APIs 111

APIs Government Best practices Metrics 111

ShepHyken

AUGUST 30, 2019

While many marketers look at metrics like conversion rates, net profit per sale, average value of a lead, and average customer order, they often overlook their customer lifetime value. This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle.

Airlines 274

Airlines Metrics Advertising Sales 274

Beyond Philosophy

DECEMBER 10, 2021

Unfortunately, Reichheld says too many organizations use NPS as a stick or a metric for earning bonuses. He says that the financial metrics most companies use for valuations point you toward the wrong investments. Reichheld also wanted it to be accounting-based because it is well regulated, and there are rules for measurement.

Airlines 273

Airlines Metrics SaaS Accountability 273

ProProfs Blog

APRIL 17, 2020

But without numbers or metric data in hand, coming up with any new strategy would only consume your valuable time. For example, you need access to metrics like NPS, average response time and others like it to make sure you come up with relevant strategies that help you retain more customers. 8: Average Revenue Per Account. #9:

Metrics 142

Metrics Customer retention SaaS Surveys 142

Fonolo

MARCH 16, 2021

Still getting to grips with call center metrics and which ones are the most important? What is First Call Resolution (FCR) in Call Center Metrics? Historically, less attention was paid to FCR, but it’s quickly become one of the most important metrics in the call center. Contact Center Trends 2021.

First call resolution 125

First call resolution Call Center Metrics Contact Center 125

AWS Machine Learning

OCTOBER 9, 2024

Amazon Lookout for Metrics is a fully managed service that uses machine learning (ML) to detect anomalies in virtually any time-series business or operational metrics—such as revenue performance, purchase transactions, and customer acquisition and retention rates—with no ML experience required. To learn more, see the documentation.

Metrics 90

Metrics APIs Engineering Accountability 90

Beyond Philosophy

DECEMBER 6, 2019

Ensure that you take that into account when you make these decisions. She made a lot of suggestions to the group about how they could change things to improve the Customer Experience. Are you too focused on sales revenue? There were around 20 people there, and one of them was a young lady who had just joined the company.

Customer centricity 427

Customer centricity Airlines Consulting Consulting 427

AWS Machine Learning

OCTOBER 28, 2024

SageMaker Model Monitor adapts well to common AI/ML use cases and provides advanced capabilities given edge case requirements such as monitoring custom metrics, handling ground truth data, or processing inference data capture. For example, users can save the accuracy score of a model, or create custom metrics, to validate model quality.

Scripts 108

Scripts Metrics Engineering Analytics 108

AWS Machine Learning

JANUARY 28, 2025

Evaluation algorithm Computes evaluation metrics to model outputs. Different algorithms have different metrics to be specified. It keeps records of experiment names, run identifiers, parameter settings, performance metrics, tags, and locations of artifacts. You might want to create your own custom visualizations.

Management 104

Management APIs Engineering Metrics 104

Beyond Philosophy

JUNE 11, 2021

A small group of customers (20 percent) generates most of your revenue or most of your profit (80 percent). We also discovered that when they were squeaking, we would add resources to manage their accounts. Holding Customers Accountable. This example demonstrates one of the non-financial metrics: geniality.

Airlines 248

Airlines Accountability Banking Telecommunications 248

CCNG

JUNE 19, 2024

” Yet endemic workplace disengagement, high attrition rates and poor customer experience metrics reveal these are often empty slogans. Align Performance Metrics Talk reinforces culture, but incentives drive behavior. Tie their incentives to the key performance indicators by which frontline leaders are held accountable.

Metrics 195

Metrics Accountability Employee engagement Contact Center 195

CX Accelerator

DECEMBER 31, 2018

The specific challenge was as follows: How can we as leaders develop a healthy blend of compassion, flexibility, and empathy, while fostering the right amount of individual accountability inside of our teams? What are the goals/KPI’s that everyone is accountable for? What a fantastic question! They have a free or paid version.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

Accountability 97

Accountability Best practices Scripts Engineering 97

ClientSuccess

JANUARY 24, 2023

Understanding a customer’s health will let you examine any account at any given time and understand where the relationship is. Metrics That Indicate Customer Health It is essential to track multiple metrics to provide the needed information about how customers interact with your company. What is a Customer Health Score?

Metrics 89

Metrics SaaS Customer advocacy Accountability 89

AWS Machine Learning

NOVEMBER 24, 2023

This post is co-written with Marc Neumann, Amor Steinberg and Marinus Krommenhoek from BMW Group. The BMW Group – headquartered in Munich, Germany – is driven by 149,000 employees worldwide and manufactures in over 30 production and assembly facilities across 15 countries.

Engineering 95

Engineering Analytics Self service Government 95

CCNG

NOVEMBER 2, 2022

Many Contact Centers use metrics of averages to base decisions, i.e.: Average handle time (AHT) Average cost-per-contact (ACC) Customer Satisfaction (CSAT) Averages have their place in management decision-making, but they cannot be overly relied upon. Framed in this manner averages can be useful for long-term planning.

Management 195

Management Average Handle Time CCNG Contact Center 195

AWS Machine Learning

MARCH 14, 2025

Although automated metrics are fast and cost-effective, they can only evaluate the correctness of an AI response, without capturing other evaluation dimensions or providing explanations of why an answer is problematic. Human evaluation, although thorough, is time-consuming and expensive at scale.

Metrics 83

Metrics Best practices Engineering APIs 83

AWS Machine Learning

JANUARY 7, 2025

A typical TMX file contains a structured representation of translation units, which are groupings of a same text translated into multiple languages. When using the Amazon OpenSearch Service adapter (document search), translation unit groupings are parsed and stored into an index dedicated to the uploaded file.

Engineering 108

Engineering Metrics industry standards Finance 108

Beyond Philosophy

NOVEMBER 27, 2020

While there have been improvements in common metrics this year, the movements have not been significant. Many customers like to feel that they are working with a company that supports their social reform desires, whether that’s being green or lifting a social group, etc. Finally, it is vital to measure everything.

Consulting 376

Consulting Consulting Customer Experience Call Center 376

The Northridge Group

NOVEMBER 4, 2021

They learn that great coaches are deliberate about recognizing even small associate accomplishments, but also hold associates accountable for their improvements. While improving overall metrics is the end goal, coaching to metrics seldom brings sustainable results. Accountability is essential for coaches as well as associates.

Best practices 145

Best practices Coaching contact center associations Contact Center 145

The Northridge Group

AUGUST 19, 2020

At The Northridge Group, we frequently come to the aid of companies with struggling contact centers, but what about the ones already doing a pretty good job? Companies that want to take their call centers from good to great should focus on these four areas: Clearly defined and focused metrics. This will depend on your area of business.

Contact Center 145

Contact Center Coaching Call Center First call resolution 145

ChurnZero

JUNE 17, 2022

To share how to choose, track, and act on effective onboarding metrics, ChurnZero Customer Success Enablement Team Lead Bree Pecci joined CSM Practice for a drill-down into customer-centric onboarding. Onboarding metrics serve two main purposes. Basing onboarding metrics on your internal operations can produce false positives.

Metrics 98

Metrics SaaS Surveys Self service 98

AWS Machine Learning

MARCH 3, 2025

Prerequisites To run this demo, complete the following prerequisites: Create an AWS account , if you dont already have one. Create a security group or select an existing one. Configure the security groups inbound rules to allow traffic only from your clients IP address on port 8080. Delete the security groups and subnets.

APIs 73

APIs Benchmark Metrics Healthcare 73

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. In this article, we share Kristen’s best advice on how you can use metrics to reframe your customer stories, so they’re primed for investor engagement. What metrics do investors care about? What metrics do your investors and board care about?

Metrics 98

Metrics Consulting Consulting Best practices 98

CSM Magazine

JANUARY 20, 2025

Link your WhatsApp Business account to your organization’s professional phone number for added credibility. A WhatsApp Shared Inbox for Teams allows multiple support agents to respond to customer messages from the same WhatsApp account. Use this feature to: Announce sales or promotions exclusively to loyal customers.

Customer Service 52

Customer Service Metrics Accountability Analytics 52

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. Sales and marketing professionals that geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. There is often more than one way to calculate a given Customer Success metric; Gaming.

SaaS 94

SaaS Metrics Customer retention Construction 94

Beyond Philosophy

JANUARY 13, 2022

This second group is trickier because they might be profitable to your bottom line. The sales team’s compensation and work performance-related metrics are linked to their active accounts. Also, look for internal cutbacks on services to the account. Is it only this account, or are all your accounts reacting?

Accountability 195

Accountability Consulting Consulting Sales 195

CX Accelerator

FEBRUARY 6, 2019

While we were looking at your account we saw some searches for McDonald Heating and Cooling and added that as a negative keyword to prevent any wrong number calls coming through your ads." I've never focused on this as a metric so I have a couple of questions - 1. How do you metric-ize this? So far it is looking great!

Contact Center 206

Contact Center B2C B2B Metrics 206

AWS Machine Learning

AUGUST 18, 2022

One of the challenges encountered by teams using Amazon Lookout for Metrics is quickly and efficiently connecting it to data visualization. The anomalies are presented individually on the Lookout for Metrics console, each with their own graph, making it difficult to view the set as a whole. Overview of solution.

Metrics 84

Metrics Scripts Accountability Best practices 84

Expivia

APRIL 29, 2021

If you know what your performance metrics are, you know how well you’re doing. While there are a lot of different kinds of call center metrics, these 15 KPIs are the most crucial to monitor. Below, you’ll see a list of important call center metrics you need to know about and track. It’s the numerical way to confirm your success.

Call Center 98

Call Center Metrics Interactive Voice Response Average Handle Time 98

AWS Machine Learning

FEBRUARY 21, 2025

There are various techniques of preference alignment, including proximal policy optimization (PPO), direct preference optimization (DPO), odds ratio policy optimization (ORPO), group relative policy optimization (GRPO), and other algorithms, that can be used in this process. Set up a SageMaker notebook instance.

Benchmark 86

Benchmark Metrics Engineering Feedback 86

The Northridge Group

JANUARY 9, 2020

Unfortunately, this approach fails to take into account that you cannot change behavior by measuring anything other than behavior. The solution to creating a program that actually drives to improved customer experience or improvement in any other key performance metrics, is to design a behavior-based quality program.

Customer Experience 131

Customer Experience Coaching First call resolution Metrics 131

AWS Machine Learning

JANUARY 29, 2025

Large organizations often have many business units with multiple lines of business (LOBs), with a central governing entity, and typically use AWS Organizations with an Amazon Web Services (AWS) multi-account strategy. LOBs have autonomy over their AI workflows, models, and data within their respective AWS accounts.

Enterprise 87

Enterprise Government Accountability Finance 87

AWS Machine Learning

MARCH 27, 2025

Where discrete outcomes with labeled data exist, standard ML methods such as precision, recall, or other classic ML metrics can be used. These metrics provide high precision but are limited to specific use cases due to limited ground truth data. If the use case doesnt yield discrete outputs, task-specific metrics are more appropriate.

Education 91

Education Engineering APIs Enterprise 91

AWS Machine Learning

MARCH 11, 2025

Prerequisites To run the example notebooks, you need an AWS account with an AWS Identity and Access Management (IAM) role with permissions to manage resources created. For details, refer to Create an AWS account. For more details, see Metrics for monitoring Amazon SageMaker AI with Amazon CloudWatch.

Metrics 74

Metrics Benchmark Enterprise Telecommunications 74

CSM Magazine

MARCH 3, 2025

When you send emails from a new or inactive account, ISPs are more likely to view your messages as suspicious unless they see consistent patterns of positive engagement. Focus on Engagement Metrics Engagement is key during the warm-up phase. Tools like MailReach offer advanced analytics to help track these metrics effectively.

Metrics 52

Metrics Feedback Marketing Best practices 52

AWS Machine Learning

JULY 25, 2024

This solution is applicable if you’re using managed nodes or self-managed node groups (which use Amazon EC2 Auto Scaling groups ) on Amazon EKS. The node recovery agent is a separate component that periodically checks the Prometheus metrics exposed by the node problem detector. install.sh compute.internal Ready 31d v1.29.0-eks-5e0fdde

Construction 113

Construction Metrics Scripts Engineering 113