Remove Accountability Remove Healthcare Remove Scripts
article thumbnail

How to Write an After-Call Survey Script

Fonolo

The value is in the timing—customers will give the most accurate accounts of their service experiences shortly after they’ve happened. Let’s say your customers are patients at a healthcare facility. You might have a carefully crafted questionnaire or script for your after-call survey. Sample After-Call Survey Script.

Scripts 138
article thumbnail

5 Keys to Writing a Successful B2B Telemarketing Script

Quality Contact Solutions

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Exploring summarization options for Healthcare with Amazon SageMaker

AWS Machine Learning

In today’s rapidly evolving healthcare landscape, doctors are faced with vast amounts of clinical data from various sources, such as caregiver notes, electronic health records, and imaging reports. In a healthcare setting, this would mean giving the model some data including phrases and terminology pertaining specifically to patient care.

article thumbnail

The Case For the Anti-Script: A Multifactor Analysis of Script Adherence

Balto

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52
article thumbnail

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

article thumbnail

Use your own training scripts and automatically select the best model using hyperparameter optimization in Amazon SageMaker

AWS Machine Learning

This post shows how Amazon SageMaker enables you to not only bring your own model algorithm using script mode, but also use the built-in HPO algorithm. We walk through the following steps: Use SageMaker script mode to bring our own model on top of an AWS-managed container. Solution overview. Find the metric in CloudWatch Logs.

Scripts 80
article thumbnail

5 Keys to Writing a Successful B2B Telemarketing Script

Quality Contact Solutions

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question.