ShepHyken
JANUARY 1, 2021
Sh e provides tips and examples of how to improve the customer experience with automated support emails. In this post, you’ll find tips on how to write personalized, positive, clear, and unique emails your customers will love. Related: How to Create a Very Personalized Customer Experience. How to do that, exactly?
ShepHyken
SEPTEMBER 7, 2023
How to train new CX processes Refining your current CX processes and training your team is crucial for developing a more customer-centric team culture and building a well-oiled machine. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities.
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Beyond Philosophy
JULY 14, 2022
Today we will talk about how to be funny and use humor to your advantage. So as we go through these four theories of humor, let’s consider how we can apply these concepts to business, whether through the contact center, account management, or marketing. . ” To this day, I am still proud of that report card.
ShepHyken
JULY 15, 2022
Step 4: You assign your best client success manager on their account and ensure they’re scheduled for your monthly training workshops as a non-negotiable. Great customer experience today is all about 1:1 accountability and interaction, sweetening the pot at every touch point, and going well beyond anything that client has felt before. .
Advertiser: ZoomInfo
After reading, you’ll gain insight into the following components: How to develop a framework for analyzing a vendor’s contact and account data. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. Critical integrations that fit directly into your sales processes and workflows.
Myra Golden Media
APRIL 28, 2021
I walked everyone through how to prepare customer service specialists to apply psychological tactics to bring down the temperature in interactions and de-escalate. This morning I hosted a webinar for leaders of customer service departments and operations. Every moment is an opportunity to learn. Offer words of wisdom or encouragement.
ShepHyken
APRIL 23, 2021
What they did right: With more than 1,2000 stores worldwide and an e-commerce site with millions of monthly visitors, it made sense that Best Buy created a separate account solely for customer support. If you have a wide-reaching brand, it could help to create a separate account to hone in on those customer inquiries. .
Advertiser: ZoomInfo
How data impacts your organization as a whole. The best ways to learn how to achieve clean, consistent data. Download this eBook and gain an understanding of the impact of data management on your company’s ROI. You'll learn about: The true cost of bad (and good) data.
Advertiser: ZoomInfo
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns.
Advertiser: ZoomInfo
In demand generation, data is essential for knowing who you should target and how. In this eBook, you’ll learn how to identify and target your ideal prospects — when they’re most receptive to hearing your message — using different types of data. Personalizing messages to your priority accounts. Leveraging intent data.
Advertiser: ZoomInfo
Analysts and professionals alike tend to argue that account based marketing (ABM) is not new. Instead of wading through a series of vague “how-to kick-start your ABM strategy!” ZoomInfo has created the following eBook to help other B2B organizations gain insights on how to launch their own data-driven ABM strategy.
Advertiser: ZoomInfo
As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. How to assess the current health of your database while working with a B2B contact data provider.
Speaker: Dennis Snow, President, Snow & Associates
Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service. Inspire personal accountability in the workplace. Build “walk-through-fire” customer AND employee loyalty.
Advertiser: ZoomInfo
The benefits of account-based marketing are clear: internal alignment, shorter sales cycles, higher conversion rates. Without it, you can’t find and reach your target accounts. But none of this is possible without the most important element of a successful ABM program: good data. Data is the fuel that powers your ABM engine.
Speaker: Bryan Horn, Founder, CS Solutions
Join Bryan Horn, author of The Customer Service Revolution and founder of CS Solutions, and learn how to master the warm handoff. Bryan will teach how to develop a culture of accountability so that all members of the organization are equipped to handle customer concerns and offer quick resolutions.
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