Totango

JULY 31, 2020

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. How SaaS Enterprises Can Streamline New User Onboarding. Proactively Optimizing SaaS Onboarding.

SaaS 127

SaaS Healthcare Customer retention Enterprise 127

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. Here, we’ll show you how to create your path to customer success. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important.

SaaS 117

SaaS Journey mapping Upselling Best practices 117

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. Knowing how to capitalize on these opportunities can give you an advantage over competitors. Read on to learn the keys to effective customer success for SaaS clients. Read on to learn the keys to effective customer success for SaaS clients.

Best practices 109

Best practices SaaS Journey mapping B2C 109

ChurnZero

JUNE 17, 2022

To share how to choose, track, and act on effective onboarding metrics, ChurnZero Customer Success Enablement Team Lead Bree Pecci joined CSM Practice for a drill-down into customer-centric onboarding. Create a specific onboarding health score that accounts for these variances as well as the customer’s journey progress or lack thereof.

Metrics 98

Metrics SaaS Surveys Self service 98

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Understanding of the unique challenges and opportunities associated with SaaS companies.

SaaS 52

SaaS Upselling Enterprise industry standards 52

Beyond Philosophy

DECEMBER 10, 2021

Want to know more about how to do the same? Reichheld says the title reflects how the book is about living a purpose-driven life as an individual, team, and company. Reichheld also wanted it to be accounting-based because it is well regulated, and there are rules for measurement. Buy his book!

Airlines 273

Airlines Metrics SaaS Accountability 273

Help Scout

APRIL 27, 2021

For B2B SaaS companies, user adoption is one of the most important elements to get right in order to grow sustainably. Appcues found that activation (when customers experience the core value of the product) is the most important pirate metric for SaaS growth. This shows just how important user adoption is for your bottom line.

SaaS 94

SaaS B2B Accountability Marketing 94

ProProfs Blog

APRIL 17, 2020

In this thorough guide, you’ll come across: Different SaaS customer success metrics. How to calculate metrics to measure customer success properly. How to improve the metrics for measuring customer success. 8: Average Revenue Per Account. #9: How to Measure Customer Churn Rate? So, buckle up. 7: LTV/CAC Ratio. #8:

Metrics 142

Metrics Customer retention SaaS Surveys 142

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. Next, we’ll share six keys to effective SaaS customer engagement.

SaaS 103

SaaS Upselling Metrics Journey mapping 103

ClientSuccess

SEPTEMBER 28, 2020

Customer success is a unique department within a SaaS organization. In the past few years, however, SaaS organizations – including executives, decision makers, and board members – have started to realize that a strong customer success department is critical to the long-term success of an organization.

SaaS 105

SaaS industry standards Benchmark Accountability 105

Totango

AUGUST 11, 2022

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals.

SaaS 113

SaaS Journey mapping B2B Upselling 113

ProProfs Blog

AUGUST 19, 2020

You can make the most of a help desk software to club all your customer-facing email accounts into a single platform and offer speedy resolutions to customers. Now, businesses can have a hard time deciding which customer-facing email account (sales@, support@, refunds@, billing@, etc.) Do you know what great leaders have in common?

Customer Service 158

Customer Service Airlines Customer centricity Multichannel 158

AWS Machine Learning

JANUARY 24, 2025

In this post, we show you an example of a generative AI assistant application and demonstrate how to assess its security posture using the OWASP Top 10 for Large Language Model Applications , as well as how to apply mitigations for common threats. LLM and LLM agent The LLM provides the core generative AI capability to the assistant.

APIs 115

APIs Scripts Best practices Management 115

AWS Machine Learning

JANUARY 31, 2025

In this post, we demonstrate how to use H-optimus-0 for two common digital pathology tasks: patch-level analysis for detailed tissue examination, and slide-level analysis for broader diagnostic assessment. Through practical examples, we show you how to adapt this FM to these specific use cases while optimizing computational resources.

Healthcare 109

Healthcare Scripts Benchmark SaaS 109

Totango

APRIL 24, 2020

Rather, customer retention for SaaS enterprises is a result of the customer experience. The continued growth of the SaaS model, led by the multi-billion-dollar successes of B2B giants Microsoft and Salesforce , reflects a more responsive relationship between customer investment and ROI. 6 SaaS Customer Retention Best Practices.

Best practices 83

Best practices Customer retention SaaS Enterprise 83

AWS Machine Learning

APRIL 10, 2025

In this post, we demonstrate how to effectively perform model customization and RAG with Amazon Nova models as a baseline. We first provided a detailed walkthrough on how to fine-tune, host, and conduct inference with customized Amazon Nova through the Amazon Bedrock API.

APIs 123

APIs Metrics Best practices Construction 123

AWS Machine Learning

FEBRUARY 10, 2025

Its software-as-a-service (SaaS) solution empowers leading banks and lenders with deep customer insights and AI-driven decision-making capabilities. This post is co-written with Gordon Campbell, Charles Guan, and Hendra Suryanto from RDC. The mission of Rich Data Co (RDC) is to broaden access to sustainable credit globally.

Chief Customer Officer 108

Chief Customer Officer Banking SaaS Engineering 108

ClientSuccess

AUGUST 31, 2020

Your customer success department – as well as your organization’s executive leadership – understands that customer success managers need more visibility and insight into account activity in order to make the best decisions for customers, which is where your new customer success platform comes into the picture.

SaaS 105

SaaS Accountability Metrics Sales 105

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

SaaS 98

SaaS Metrics Accountability Technical Support 98

AWS Machine Learning

NOVEMBER 21, 2024

Take, for instance, text-to-video generation, where models need to learn not just what to generate but how to maintain consistency and natural flow across time. This granular input helps models learn how to produce speech that sounds natural, with appropriate pacing and emotional consistency. We demonstrate how to use Wavesurfer.js

APIs 102

APIs Feedback Telecommunications Management 102

ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. Will the Customer Success and Sales roles converge, especially for large enterprise accounts?”. “To

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

ChurnZero

OCTOBER 8, 2021

How to Map Your Customer’s Vector Path To Determine Whether They’re Heading in a Positive Trajectory. You start as a company of 10, signing up every employee with a Google Drive account. As your business grows, you’ll have more employees to sign up with a Google Drive account, plus the storage space you need will increase.

SaaS 98

SaaS Metrics B2B Enterprise 98

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. As such, we decided to tap industry experts for a verbal duel on the subject where the winners take home the esteemed (and priceless) prize of bragging rights and SaaS street cred. You need specialists.

Upselling 98

Upselling SaaS Sales Accountability 98

ProProfs Blog

NOVEMBER 9, 2021

And to keep such risks at bay, you must find out how to measure customer satisfaction to analyze whether your company will perform well in the future or not. . (A Walk through this blog to gain deep insights into how to effectively measure customer satisfaction and master actionable ways to improve it. How to Calculate your NPS?

Surveys 146

Surveys Feedback Metrics Customer retention 146

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. During the session, we covered: A brief history of SaaS metrics and where they are headed. Key SaaS and Customer Success metrics you should care about.

SaaS 98

SaaS Metrics Surveys Enterprise 98

CSM Practice

JANUARY 13, 2021

In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention. Despite the obvious advantages of mastering and scaling the renewal process as SaaS companies grow, renewals still pose a big challenge for most. Renewal Rate.

SaaS 98

SaaS Customer centricity Accountability Education 98

ChurnZero

FEBRUARY 14, 2023

That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. Understanding the nuance behind Customer Success metrics will help you build consensus around which numbers are the best numbers to track for your SaaS company.

SaaS 94

SaaS Metrics Customer retention Construction 94

Totango

JUNE 8, 2022

OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations. Recurring revenue models have taken over the world.

SaaS 94

SaaS Best practices CRM Enterprise 94

ProProfs Blog

MARCH 20, 2020

In this post, we’re showing how your CAC may impact the business results, why you should keep track of it, and how to do so to make sure your business is on the right path. . This is especially true if you don’t take into account some important parameters that impact their performance. How to calculate CAC? Let’s start!

Sales 137

Sales Marketing Finance Advertising 137

JustCall

MAY 26, 2022

Through this post, you will learn how to use JustCall to set up a 10 people call center for your company in 10 minutes or less. Step 1: Create JustCall Account. Create an account with your business email. Once your account is created, you will be taken to Start Trial page. Step 2: Upgrade Your Account to Medium Plan.

Call Center 98

Call Center Inbound sales Call Logging CRM 98

AWS Machine Learning

OCTOBER 16, 2024

In this post, we highlight how the AWS Generative AI Innovation Center collaborated with SailPoint Technologies to build a generative AI-based coding assistant that uses Anthropic’s Claude Sonnet on Amazon Bedrock to help accelerate the development of software as a service (SaaS) connectors.

SaaS 88

SaaS APIs Construction Accountability 88

ChurnZero

JUNE 1, 2022

ChurnZero CEO You Mon Tsang joined the StartupCX podcast to talk about his entrepreneurial insights on how to compete in a new category, prove product value early on, and find the right business partner. The CSMs were managing 150 accounts each and all they had was Salesforce, their email, and a phone. Go get them.

SaaS 98

SaaS Marketing B2C Metrics 98

Totango

AUGUST 18, 2021

A freemium onboarding email sequence is a series of emails sent automatically to new freemium users to provide an orientation to your SaaS product and your brand. It provides information about how to complete basic, essential tasks necessary to begin using your product, such as choosing passwords and setting up profiles.

Best practices 117

Best practices Benchmark SaaS Enterprise 117

AWS Machine Learning

MARCH 25, 2025

Finally, we explore how to set up rolling updates in different scenarios. When youre using rolling updates for inference components on the endpoint, you can use the following equation to calculate the number of account service quotas for the instance type required.

APIs 109

APIs Engineering Accountability Metrics 109

ShepHyken

APRIL 7, 2023

This week, we feature an article by Manpreet Singh Chawla, senior digital marketing executive at Knowmax , a SaaS-based organization that offers knowledge management solutions for various industries. He shares how organizations can identify and solve customer pain points. How to identify customer pain points?

Advertising 120

Advertising SaaS Multichannel Wait times 120

ClientSuccess

MAY 8, 2020

Dear SaaS CEO’s, Now, more than ever, is the time to double-down on your customers AND customer success within your company. . I’m one of you because I’m a fellow SaaS CEO. Despite the many “experts”, “advisors”, and even board members who are trying to give you guidance on how to navigate this crisis, there’s no “playbook” to follow.

SaaS 83

SaaS Engineering Sales Accountability 83

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. Here’s how to get customer feedback effectively using six simple strategies which combine manual methods with the power of automation. In the SaaS industry, one of the best ways to get customer feedback is to see what customers are actually doing with your software product.

Feedback 108

Feedback Benchmark Surveys Analytics 108