ProProfs Blog

DECEMBER 24, 2019

What makes live chat scripts so important for sales and customer service? And how does their use impact your business performance? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. Customer Service Greetings Scripts.

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Scripts Sales Customer Service Accountability 133

Quality Contact Solutions

JULY 26, 2022

After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call. No, it doesn’t.

Scripts 98

Scripts Call Center Telemarketing Best practices 98

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

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Scripts Best practices Engineering Accountability 128

AWS Machine Learning

NOVEMBER 22, 2024

This post dives deep into how to set up data governance at scale using Amazon DataZone for the data mesh. Challenges in data management Traditionally, managing and governing data across multiple systems involved tedious manual processes, custom scripts, and disconnected tools. To view this series from the beginning, start with Part 1.

Government 98

Government Banking Accountability Engineering 98

AWS Machine Learning

OCTOBER 28, 2024

A preprocessor script is a capability of SageMaker Model Monitor to preprocess SageMaker endpoint data capture before creating metrics for model quality. However, even with a preprocessor script, you still face a mismatch in the designed behavior of SageMaker Model Monitor, which expects one inference payload per request.

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Scripts Metrics Engineering Analytics 108

HelpCrunch

FEBRUARY 12, 2021

You chat with a customer explaining how to upgrade their account and another pile of tickets keeps landing in your inbox. The post 62 Useful Live Chat Script Examples for Your Support and Sales appeared first on HelpCrunch blog. Imagine your most hectic day. No need to pull your hair out. A well-thought-out [ … ].

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Scripts Sales Accountability 118

AWS Machine Learning

NOVEMBER 13, 2024

In the following sections, we walk through how to deploy the Chrome extension and the underlying backend resources and set up the extension, then we demonstrate using the extension in a sample use case. To learn more about how to build and scale generative AI applications, refer to Transform your business with generative AI.

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APIs Scripts Accountability Entertainment 129

CSM Magazine

MARCH 3, 2025

Whether you are managing multiple accounts, scraping data for market research, or simply trying to maintain your privacy online, choosing the right proxy service is crucial. This blog will guide you on how to evaluate customer support when selecting a proxy server provider. One key area that will help you make this decision?

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Customer Support Advertising Scripts Accountability 52

AWS Machine Learning

JANUARY 31, 2025

In this post, we demonstrate how to use H-optimus-0 for two common digital pathology tasks: patch-level analysis for detailed tissue examination, and slide-level analysis for broader diagnostic assessment. Through practical examples, we show you how to adapt this FM to these specific use cases while optimizing computational resources.

Healthcare 102

Healthcare Scripts Benchmark SaaS 102

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

Accountability 127

Accountability Government Engineering Scripts 127

AWS Machine Learning

NOVEMBER 15, 2024

In this post, we introduce the core dimensions of responsible AI and explore considerations and strategies on how to address these dimensions for Amazon Bedrock applications. For early detection, implement custom testing scripts that run toxicity evaluations on new data and model outputs continuously.

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APIs Government Best practices Metrics 109

AWS Machine Learning

JANUARY 24, 2025

In this post, we show you an example of a generative AI assistant application and demonstrate how to assess its security posture using the OWASP Top 10 for Large Language Model Applications , as well as how to apply mitigations for common threats. LLM and LLM agent The LLM provides the core generative AI capability to the assistant.

APIs 108

APIs Scripts Best practices Management 108

Fonolo

OCTOBER 21, 2021

How to Foster Agent Engagement in a Hybrid Contact Center. If you’ve ever been frustrated after a customer service experience from not feeling heard, you know how much an experience like that can erode your trust in a brand. Agents should exercise intuition for each unique interaction, rather than blindly following a script.

Call Center 177

Call Center Contact Center Scripts Employee engagement 177

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

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Accountability Best practices Scripts Engineering 97

Outsource Consultants

FEBRUARY 25, 2025

In this post, we’ll explore how to harness the power of call centers to increase your ecommerce sales and stay ahead in the competitive digital marketplace. How Call Centers Drive Ecommerce Success Ecommerce call centers form the backbone of successful online retail operations.

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Call Center Sales outsourcing Technical Support 67

AWS Machine Learning

FEBRUARY 12, 2025

This post demonstrates how to use Medusa-1, the first version of the framework, to speed up an LLM by fine-tuning it on Amazon SageMaker AI and confirms the speed up with deployment and a simple load test. For details, refer to Creating an AWS account. We use JupyterLab in Amazon SageMaker Studio running on an ml.t3.medium

Scripts 76

Scripts Metrics Engineering Accountability 76

SharpenCX

APRIL 22, 2021

Read Next] How to give remote call center agents the support & resources they need. Once agents feel calm and ready to tackle even the most heated interactions, they can flip the script and use positive language with the customer. How agents can handle complainers (+ example scripts): Empathize.

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Scripts Coaching Call Center Accountability 128

AWS Machine Learning

DECEMBER 7, 2022

This post shows how Amazon SageMaker enables you to not only bring your own model algorithm using script mode, but also use the built-in HPO algorithm. You will learn how to easily output the evaluation metric of choice to Amazon CloudWatch , from which you can extract this metric to guide the automatic HPO algorithm.

Scripts 92

Scripts Metrics Healthcare Accountability 92

AWS Machine Learning

APRIL 11, 2023

One important aspect of this foundation is to organize their AWS environment following a multi-account strategy. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs.

APIs 90

APIs Accountability Scripts Enterprise 90

Help Scout

JULY 13, 2021

Teach your team how to apologize. Requiring customers to make a phone call to cancel or modify their account, when everything else can be done online, is infuriating. How Bare you? Tarek Khalil took to Twitter to document his quest to cancel his Baremetrics account. Use systems to catch outliers.

Customer Service 137

Customer Service Scripts Chatbots Airlines 137

Callminer

SEPTEMBER 23, 2020

“A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc. But you have to know how to read them, what they mean and how to act on the results in order for the exercise to be worthwhile.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

AWS Machine Learning

JULY 17, 2024

This post shows how to use AWS generative artificial intelligence (AI) services , like Amazon Q Business , with AWS Support cases, AWS Trusted Advisor , and AWS Health data to derive actionable insights based on common patterns, issues, and resolutions while using the AWS recommendations and best practices enabled by support data.

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Scripts APIs Enterprise Accountability 121

ProProfs Blog

JANUARY 7, 2020

Common Customer Service Problems and How to Resolve Them. But if it’s that simple, then why do so many businesses do not know how to solve customer service problems? . If there is no accountability on the part of the agent if response times have been really prolonged. And your job is to salvage it all.

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Customer Service Customer centricity Brand ambassadors Customer Support 169

AWS Machine Learning

FEBRUARY 25, 2025

This post shows how to configure an Amazon Q Business custom connector and derive insights by creating a generative AI-powered conversation experience on AWS using Amazon Q Business while using access control lists (ACLs) to restrict access to documents based on user permissions.

Enterprise 92

Enterprise Engineering APIs Accountability 92

AWS Machine Learning

NOVEMBER 9, 2023

Central model registry – Amazon SageMaker Model Registry is set up in a separate AWS account to track model versions generated across the dev and prod environments. Approve the model in SageMaker Model Registry in the central model registry account. Create a pull request to merge the code into the main branch of the GitHub repository.

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Scripts Accountability Best practices Engineering 121

AWS Machine Learning

MARCH 15, 2023

We demonstrate how two different personas, a data scientist and an MLOps engineer, can collaborate to lift and shift hundreds of legacy models. SageMaker runs the legacy script inside a processing container. SageMaker Processing job Let’s understand how a SageMaker Processing job runs.

Scripts 142

Scripts APIs Engineering Construction 142

AWS Machine Learning

JULY 11, 2024

This post demonstrates how to use Amazon SageMaker to fine tune a Sentence Transformer embedding model and deploy it with an Amazon SageMaker Endpoint. Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account set up. Python script that serves as the entry point.

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Scripts Accountability APIs Engineering 127

AWS Machine Learning

AUGUST 5, 2024

This post demonstrates how to seamlessly automate the deployment of an end-to-end RAG solution using Knowledge Bases for Amazon Bedrock and AWS CloudFormation , enabling organizations to quickly and effortlessly set up a powerful RAG system. After the script is complete, note the S3 URL of the main-template-out.yml.

Scripts 124

Scripts Accountability Education Feedback 124

Callminer

APRIL 30, 2020

. “Few customers will jump for joy because of a transferred call no matter how you handle it, but it’s better to assure them that the action was taken in their favor in order to solve their current problem.” Account for customers’ biases and try to adapt to their communication style.

Customer Service 273

Customer Service Scripts Construction Feedback 273

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Agents must know how to be right without telling callers they are wrong.

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Best practices Call Center Contact Center Scripts 226

ProProfs Blog

APRIL 17, 2020

How to calculate metrics to measure customer success properly. How to improve the metrics for measuring customer success. 8: Average Revenue Per Account. #9: And by giving up, we mean closed accounts, stopped renewing services, canceled subscriptions, or did whatever it takes for them to be considered inactive.

Metrics 142

Metrics Customer retention SaaS Surveys 142

AWS Machine Learning

APRIL 26, 2024

In this post, we walk through how to discover and deploy the DBRX model. In this section, we go over how to discover the models in SageMaker Studio. For more details on how to get started and set up SageMaker Studio, refer to Amazon SageMaker Studio. Also make sure you have the account-level service limit for using ml.p4d.24xlarge

Transportation 127

Transportation Scripts Accountability Benchmark 127

AWS Machine Learning

DECEMBER 22, 2023

In this post, we demonstrate how to build a generative AI financial services agent powered by Amazon Bedrock. The agent can assist users with finding their account information, completing a loan application, or answering natural language questions while also citing sources for the provided answers.

Scripts 124

Scripts Chatbots Accountability Multi-channel support 124

AWS Machine Learning

AUGUST 1, 2024

The complete flow is shown in the following figure and it covers the following steps: The user invokes a SageMaker training job to fine-tune the model using QLoRA and store the weights in an Amazon Simple Storage Service (Amazon S3) bucket in the user’s account. Model artifacts are copied from the user’s account into an AWS managed S3 bucket.

APIs 124

APIs Scripts Real estate Accountability 124

AWS Machine Learning

DECEMBER 21, 2023

Typically, call scripts guide agents through calls and outline addressing issues. Well-written scripts improve compliance, reduce errors, and increase efficiency by helping agents quickly understand problems and solutions. In particular, complete the following prerequisite steps: Deploy an Amazon SageMaker domain.

Contact Center 117

Contact Center Scripts Interactive Voice Response contact center solutions 117

AWS Machine Learning

JULY 11, 2024

This solution shows how Amazon Bedrock agents can be configured to accept cloud architecture diagrams, automatically analyze them, and generate Terraform or AWS CloudFormation templates. This solution uses Retrieval Augmented Generation (RAG) to ensure the generated scripts adhere to organizational needs and industry standards.

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Scripts APIs Engineering industry standards 135

AWS Machine Learning

JUNE 17, 2024

This post focuses on how to achieve flexibility in using your data source of choice and integrate it seamlessly with Amazon SageMaker Processing jobs. to set up PrestoDB on an Amazon Elastic Compute Cloud (Amazon EC2) instance in your account. The model registry simplifies model deployment by centralizing model tracking.

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Scripts Engineering Metrics Big data 120