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Top Questions to Ask Before Choosing a Call Center Service

TeleDirect

Does the call center comply with industry regulations and standards? Compliance with industry standards like PCI (Payment Card Industry) and HIPAA (Health Insurance Portability and Accountability Act) is crucial, especially for businesses handling sensitive customer information.

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Ten Examples of Client-Facing Roles

CSM Magazine

Account Manager Account managers act as liaisons between their organization and existing clients, ensuring that all activities associated with the account run smoothly and successfully meet the goals set forth by both parties involved in the agreement.

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5 Key Steps in Crafting a Customer Service Charter That Includes Legal Security

CSM Magazine

Their expertise can go beyond standard expectations and may provide insights into often overlooked facets, such as employee protection and accountability. This way, you could spearhead the norm of full employee support and be known for exceeding industry standards.