Quality Contact Solutions

FEBRUARY 23, 2023

The COVID-19 pandemic undoubtedly disrupted the health care sector as it did for most industries. Business needed to go on, and outbound telemarketing services for the health care industry helped facilitate just that…keeping business moving forward. Providers, patients, and sales teams alike had to adapt quickly.

Telemarketing 52

Telemarketing outsourcing Upselling Sales 52

Pointillist

MARCH 22, 2018

JetBlue has in the past made as much as an additional $140million in revenue through its upsell program called ‘Even More Space.’. There are many such examples of B2C and B2B companies that are using upsell and cross-sell opportunities to generate profits. In this post, I take a detailed look at: What is upsell and cross-sell?

Upselling 71

Upselling Analytics B2B B2C 71

CustomerSuccessBox

JUNE 12, 2021

Although these two key roles sound similar, some strict lines differentiate between an Account Manager (AM) and a Customer Success Manager (CSM). Who is an Account Manager? An account manager is, usually, the single point of contact between the company and the customer. Account management vs Customer Success (CS).

Accountability 52

Accountability Management SaaS Upselling 52

ShepHyken

DECEMBER 9, 2022

It’s important to note that brand expectations can vary depending on your industry, your customer base, and other factors. . Let’s say you work in the financial services industry and your company advertises to current customers who actively use your mobile app and potential customers that interact with your digital content.

Sales 315

Sales CRM Contact Center Customer retention 315

Totango

OCTOBER 30, 2024

With seemingly never-ending growth capital, organizational leaders focused almost exclusively on getting new customers—retention, upsell, and expansion would be handled by Customer Success. Assign ownership for expansion success You need someone who is accountable (and compensated) for expansion success. We wholeheartedly agree.

Upselling 62

Upselling Sales Accountability SaaS 62

ClientSuccess

JULY 13, 2021

Modern CSMs working in the SaaS industry wear a lot of hats – and we mean a lot. They’re project managers, act as a liaison between customers and other teams, escalate incidents and issues, keep customers moving forward in their project plans, and are responsible for the general well-being of customer account health.

Accountability 52

Accountability SaaS Upselling Best practices 52

Amity

NOVEMBER 28, 2016

It is a challenging field where you deal with people who know their stuff and who are passionate about their industry. Today, we will be saying a few things about account-based marketing and, since this is the Amity blog, about why and how customer success teams should get involved in ABM. But, you get the picture.

Accountability 110

Accountability Marketing B2B Upselling 110

CSM Practice

FEBRUARY 15, 2021

The purpose of the survey was to assess the validity of common industry assumptions on customer health scores. Companies, where CSMs manage less than 60 accounts, are more likely to develop and maintain a customer health score. With those key accounts, it is just as important to maintain our data-driven approach in accounts.”.

Surveys 64

Surveys SaaS Benchmark Upselling 64

Amity

AUGUST 9, 2016

SaaS Tattler Issue 91 - Is it the right time to upsell to your customer? They're an integral part of Customer Success, but they've always led to somewhat of a sensitive topic: Is now the time to upsell? • When Should You Upsell To Your SaaS Customers? • Upselling in a Customer-First Company.

Upselling 57

Upselling SaaS Customer centricity Analytics 57

Comm100

NOVEMBER 11, 2015

Before you roll your eyes and point out that you don’t have a magic lamp to rub, consider your upselling game. Do you really know how to upsell? Maybe you’ve just been going about upselling the wrong way, with awkward timing and subpar recommendations. Find Appropriate Upsells. Have you even been trying?

Upselling 75

Upselling Sales Scripts B2C 75

Totango

APRIL 2, 2021

Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Totango is also helping us from a management perspective, allowing us to easily create dashboards on account risk/health, renewals, upsells, etc. Try Totango for Yourself.

industry standards 62

industry standards Upselling B2B Enterprise 62

aircall

JANUARY 6, 2021

Financial services are not only important to consumers, the financial services industry plays an important role in the financial health of our country , which has a direct effect on the national economy. . The financial services industry is instrumental in managing financial risks on a national level and keeping the economy strong.

Sales 62

Sales Banking Call Center Upselling 62

SmartKarrot

DECEMBER 2, 2022

It is money earned after the original purchase and obtained through upselling, cross-selling , and renewals to your current clientele. Upselling is a sales strategy used to convince clients to buy a more costly, upgraded, or premium variant of the selected product/ service or other add-ons to close a larger deal. Cross-sell.

Upselling 21

Upselling Management SaaS Benchmark 21

Kapta Customer Success

OCTOBER 2, 2017

The terms Key Account Management and Customer Success are often used interchangeably within organizations. Key Account Management Versus Customer Success. The goals of both Key Account Management and customer success are to retain and build relationships with customers. Relevant Industries.

Accountability 40

Accountability Management B2C Upselling 40

Totango

MAY 7, 2024

By our math, that means nine out of 10 revenue-accountable leaders need a hand getting on the same page as their fellow go-to-market (GTM) counterparts. If CS doesn’t have commercial conversations with healthy customers, they’re not setting Sales up to re-enter the conversation and potentially upsell. Use your words Talk to each other!

Sales 100

Sales Upselling Metrics Accountability 100

ShepHyken

DECEMBER 7, 2023

The Non-Sustainable Face of Traditional CX Traditional call centers, those hubs of customer interaction that operate around the clock, are an illustrative example of the sustainability challenge within the customer experience industry. Call centers consume around four times more energy per square foot than typical offices, and in the U.S.,

Call Center 161

Call Center Transportation Upselling Education 161

Totango

DECEMBER 20, 2023

All the while galvanizing internal collaboration across accounts and facilitating upsell/cross-sell opportunity and execution to grow our book of business. Sign up for a demo today to join the thousands of users who have made Totango a leader in the CS industry. These actions lead to increased efficiency and time savings.

Enterprise 111

Enterprise Customer centricity Benchmark Upselling 111

Totango

JULY 1, 2022

In a B2B SaaS context, SaaS customer loyalty is expressed primarily through actions like subscription renewals, upsell purchases, referrals and product engagement. Other important loyalty metrics include subscription renewal rate , churn rate, upsell rate, and customer lifetime value.

B2B 110

B2B SaaS B2C Upselling 110

TMP Direct

JULY 11, 2024

By focusing on sales operations through digital/web services, channel and app support, order fulfillment, and account management, we allow our clients to concentrate on their products and strategies. Order Fulfillment and Account Management Efficient order fulfillment and account management are critical to maintaining customer satisfaction.

B2C 52

B2C B2B Sales Best practices 52

TMP Direct

JULY 11, 2024

By focusing on sales operations through digital/web services, channel and app support, order fulfillment, and account management, we allow our clients to concentrate on their products and strategies. Order Fulfillment and Account Management Efficient order fulfillment and account management are critical to maintaining customer satisfaction.

B2C 52

B2C B2B Sales Best practices 52

Influitive

MAY 12, 2016

That’s one reason why account-based marketing has become a popular strategy in recent years. Instead of “spraying and praying” broad marketing messages, ABM requires brands spend time crafting ultra-personalized campaigns targeted at specific accounts. Learn how to make your account-based marketing more effective with advocacy.

Accountability 61

Accountability Marketing B2B Customer advocacy 61

Totango

AUGUST 13, 2024

“We hit 115% of our target across Totango + Catalyst in Q1 on our expansion number, and that was largely due to the CSMs and the focus they put in along with the work that we’re doing with our account executives. The partnership that we have is working.” The results?

Management 98

Management Best practices Consulting Consulting 98

Quality Contact Solutions

AUGUST 20, 2021

Established by the American Institute of Certified Public Accountants (AICPA), the SOC 2 examination is designed for organizations of any size, regardless of industry and scope, by ensuring the personal assets of their potential and existing customers are protected.?SOC A-LIGN????.

Call Center 98

Call Center Telemarketing outsourcing B2C 98

Cincom

MAY 8, 2024

As the pioneer of CPQ technology, Cincom offers industry-leading solutions that enhance sales capabilities while solving common pain points. Lack of Renewal/Upsell Opportunities: Limited visibility into customer purchase history and usage makes identifying renewal and upsell opportunities extremely difficult.

Enterprise 52

Enterprise Sales CRM Upselling 52

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Let’s delve into this strategic playbook to maximize revenue through account mining. Let’s delve into this strategic playbook to maximize revenue through account mining.

Accountability 10

Accountability Upselling Journey mapping Feedback 10

Totango

MARCH 29, 2022

Paired with HubSpot’s powerful CRM, Totango allows small-to-midsize companies across a range of industries to better manage customer communications. Totango works for sales and marketing teams in all industries — allowing them to take a modern, streamlined approach to designing and running customer journeys with automated workflows.

Customer advocacy 97

Customer advocacy Upselling Accountability Sales 97

Totango

AUGUST 9, 2022

Firmographics: such as company size, industry, and annual revenue. Sales : Sales teams can use customer segmentation to group prospects and customers based on propensity to buy, potential transaction value and upsell opportunities. This enables more repeat business, more upsell opportunities, referrals and higher revenue.

Best practices 103

Best practices B2B Journey mapping Upselling 103

CSM Practice

JULY 6, 2020

SaaS companies are now turning to their customer success teams as client health , retention, and expansion of accounts become new priorities. As customers only buy what they need, they also hold suppliers accountable for higher standards. Upsells is a basic form of account expansion. 3. Changing Customer Priorities.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

SaaS companies are now turning to their customer success teams as client health , retention, and expansion of accounts become new priorities. As customers only buy what they need, they also hold suppliers accountable for higher standards. Upsells is a basic form of account expansion. 3. Changing Customer Priorities.

SaaS 71

SaaS Upselling Accountability Sales 71

JustCall

APRIL 22, 2022

Customer experience should ideally tap into existing accounts for expansion, instead of just focusing on retaining them. After all, it costs less to retain existing customers and upsell/cross-sell to them, than to find new customers. The post 10+ Tried & True Customer Service Tips Industry Experts Swear By appeared first on.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

Hodusoft

SEPTEMBER 4, 2024

” you’ll realize that the e-commerce industry would be one of the few to appear on the top. How to Handpick the Right Call Center Software for Your E-commerce Business Challenges E-commerce Companies Face Like all sectors, the e-commerce industry faces a broad array of challenges. But now it has risen by leaps and bounds.

call center solutions 52

call center solutions Call Center Sales call center software 52

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion. Everyone started looking at the dollars and focusing on these upsells.

Upselling 98

Upselling Metrics SaaS Sales 98

ChurnZero

MARCH 24, 2023

The Customer Success industry is constantly evolving and developing new strategies for driving customer-led growth. With the emergence of new technologies, market trends, and CS practices, the industry is abuzz with debate and discussion. Everyone started looking at the dollars and focusing on these upsells.

Upselling 97

Upselling Metrics SaaS Sales 97

SmartAction

DECEMBER 8, 2023

This technology swiftly took over mundane inquiries like account balance checks or basic troubleshooting reducing routine call volumes by 35%. This scalability and constant availability played a key role in a 50% increase in customer satisfaction scores, as reported in similar industry cases. It was a game-changer.

Virtual Agent 81

Virtual Agent Contact Center Upselling Interactive Voice Response 81

CustomerSuccessBox

NOVEMBER 17, 2021

When you take into account all these changes with your existing customers and your recurring revenue, what you get is the net revenue retention. It is as follows: Your monthly recurring revenue of the month (a) Revenue through upsells and cross-sells (b) Revenue lost due to downgrades (c) Churned Revenue (d).

Upselling 52

Upselling SaaS Metrics Accountability 52

Quality Contact Solutions

JANUARY 27, 2022

This is one of the more common techniques to increase the overall value of an account. These accounts already have the main product or service, and the cross-sell is an add-on item that will increase the total amount of the account. Increase Sales by Upselling. Let’s talk about cross-selling.

Sales 98

Sales Upselling B2C Best practices 98

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Today, the industry is starting to meet face-to-face again as vaccines are being distributed across the country. Register for BIG RYG DC here. .

Personalization 95

Personalization SaaS Upselling B2B 95