CX Accelerator

DECEMBER 31, 2018

The specific challenge was as follows: How can we as leaders develop a healthy blend of compassion, flexibility, and empathy, while fostering the right amount of individual accountability inside of our teams? What are the goals/KPI’s that everyone is accountable for? What a fantastic question! They have a free or paid version.

Calibration 244

Calibration Schedule adherence Coaching Employee engagement 244

Education Services Group

JULY 20, 2021

Scheduling/automating QBRs and touchpoint tasks can be simple ways to help time manage accounts so the CSM doesn’t have to comb through their full account list each day or week. Take back that time spend copying records over and let the CSMs focus more on that next set of action items.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

ClearAction

OCTOBER 25, 2022

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Adopt: how managers adopt CX insights determines their commitment to almost-automatic CX excellence.

Journey mapping 71

Journey mapping Customer centricity Accountability Metrics 71

ChurnZero

SEPTEMBER 20, 2024

Can keep customers informed and interested in new product releases and updates (company benefit: upsell/cross-sell) Small creative agency account manager. This second assessment helps you to further home in on each CSM’s strengths, and guide their work and customer accounts accordingly. Where do your CSMs fall?

Journey mapping 52

Journey mapping Construction Upselling Accountability 52

JivoChat

OCTOBER 10, 2021

Time management, customer relationships, enhance productivity, and keeping track of your business needs are all challenges that small companies face as they expand. With your customer’s journey map, you already have a pipeline to add at the CRM, and will be able to identify deal stages. Best CRM software.

CRM 52

CRM Sales Journey mapping Marketing 52

CustomerSuccessBox

JUNE 8, 2022

But if your solution has been fully embedded in critical processes, and you had the relationship is deepened and the breadth of relationship that you needed, most likely you would have champions within your customer’s account already a champion for you. Q: Who should be responsible for managing ‘churn’ in a firm? Absolutely.

Management 52

Management Upselling Accountability Chief Customer Officer 52