AWS Machine Learning

MARCH 1, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG).

APIs 130

APIs Finance Chatbots Enterprise 130

AWS Machine Learning

MAY 31, 2024

Knowledge Bases for Amazon Bedrock is a fully managed RAG capability that allows you to customize FM responses with contextual and relevant company data. Model providers can’t access customer data in the deployment account. The following diagram depicts a high-level RAG architecture.

Best practices 131

Best practices APIs Accountability Personalization 131

AWS Machine Learning

OCTOBER 11, 2024

Generative AI solutions often use Retrieval Augmented Generation (RAG) architectures, which augment external knowledge sources for improving content quality, context understanding, creativity, domain-adaptability, personalization, transparency, and explainability.

APIs 102

APIs Enterprise Engineering Government 102

AWS Machine Learning

JULY 1, 2024

Generative artificial intelligence (AI)-powered chatbots play a crucial role in delivering human-like interactions by providing responses from a knowledge base without the involvement of live agents. You can simply connect QnAIntent to company knowledge sources and the bot can immediately handle questions using the allowed content.

Self service 126

Self service Chatbots Accountability Finance 126

AWS Machine Learning

JULY 2, 2024

In November 2023, we announced Knowledge Bases for Amazon Bedrock as generally available. Knowledge bases allow Amazon Bedrock users to unlock the full potential of Retrieval Augmented Generation (RAG) by seamlessly integrating their company data into the language model’s generation process.

Healthcare 128

Healthcare APIs Government Accountability 128

AWS Machine Learning

AUGUST 5, 2024

An end-to-end RAG solution involves several components, including a knowledge base, a retrieval system, and a generation system. Solution overview The solution provides an automated end-to-end deployment of a RAG workflow using Knowledge Bases for Amazon Bedrock. txt,md,html,doc/docx,csv,xls/.xlsx,pdf).

Scripts 128

Scripts Accountability Education Feedback 128

AWS Machine Learning

AUGUST 7, 2024

For instance, customer support, troubleshooting, and internal and external knowledge-based search. RAG is the process of optimizing the output of an LLM so it references an authoritative knowledge base outside of its training data sources before generating a response. Create a knowledge base that contains this book.

APIs 132

APIs Chatbots Metrics Education 132

AWS Machine Learning

APRIL 8, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model.

APIs 130

APIs Construction Chatbots Accountability 130

AWS Machine Learning

FEBRUARY 8, 2024

You can now use Agents for Amazon Bedrock and Knowledge Bases for Amazon Bedrock to configure specialized agents that seamlessly run actions based on natural language input and your organization’s data. Knowledge Bases for Amazon Bedrock provides fully managed RAG to supply the agent with access to your data.

APIs 139

APIs Scripts Enterprise Management 139

AWS Machine Learning

APRIL 18, 2024

In this post, we show you how to use LMA with Amazon Transcribe , Amazon Bedrock , and Knowledge Bases for Amazon Bedrock. It’s straightforward to deploy in your AWS account. If you don’t have an AWS account, see How do I create and activate a new Amazon Web Services account?

APIs 131

APIs Accountability Analytics Entertainment 131

AWS Machine Learning

FEBRUARY 19, 2024

One way to enable more contextual conversations is by linking the chatbot to internal knowledge bases and information systems. Integrating proprietary enterprise data from internal knowledge bases enables chatbots to contextualize their responses to each user’s individual needs and interests.

Chatbots 117

Chatbots APIs Engineering Enterprise 117

AWS Machine Learning

JUNE 20, 2024

Create a knowledge base that will split your data into chunks and generate embeddings using the Amazon Titan Embeddings model. As part of this process, Knowledge Bases for Amazon Bedrock automatically creates an Amazon OpenSearch Serverless vector search collection to hold your vectorized data. Choose Done.

APIs 110

APIs Self service Engineering Customer Experience 110

AWS Machine Learning

MAY 1, 2024

This post demonstrates how to build a chatbot using Amazon Bedrock including Agents for Amazon Bedrock and Knowledge Bases for Amazon Bedrock , within an automated solution. This agent responds to user inquiries by either consulting the knowledge base or by invoking an Agent Executor Lambda function.

Chatbots 127

Chatbots APIs Engineering Automotive 127

AWS Machine Learning

AUGUST 28, 2024

The complexity of developing and deploying an end-to-end RAG solution involves several components, including a knowledge base, retrieval system, and generative language model. Solution overview The solution provides an automated end-to-end deployment of a RAG workflow using Knowledge Bases for Amazon Bedrock.

Education 94

Education Accountability Engineering Management 94

Nicereply

SEPTEMBER 13, 2022

The knowledge base has been considered a crucial component of providing self-service for years. And now knowledge bases as we’ve always known them are dead. To accommodate, customer support teams need to rethink how they create, manage, and share knowledge. The traditional knowledge base is fading.

SaaS 52

SaaS Chatbots Scripts Self service 52

Solvvy

SEPTEMBER 17, 2022

What is a Customer Service Knowledge Base? A customer service knowledge base gives you an easy way to provide tips and guidance to educate your users or customers. What Exactly Does a Knowledge Base Contain? A modern knowledge base will allow you to share a variety of content.

Customer Service 62

Customer Service Self service Engineering Customer Support 62

ShepHyken

JANUARY 20, 2017

If you provide your target customers with a centralized web-based knowledge base of information, helping them find the solutions to their pain points on their own, without the hassle of phone calls to your contact center, you need to make sure they receive the best customer support within your knowledge base.

Customer Support 219

Customer Support Technical Support Contact Center Customer Experience 219

pindrop

AUGUST 24, 2021

There was a point in time where knowledge-based authentication (KBA) questions were an effective form of identification. Phishing attacks allow third parties to gain access to individual accounts and detailed user information, making security questions practically useless. But that time is gone.

Accountability 83

Accountability Personalization 83

Vistio

DECEMBER 10, 2021

In the contact center world, we’re all very familiar with the CX version of a printed road atlas: the knowledge base. But in giving our agents a knowledge base, aren’t we essentially giving them a huge stack of paper maps? Isn’t a knowledge base, just like a paper map, also an inefficient and potentially error-prone tool?

Construction 52

Construction Contact Center Consulting Consulting 52

CSM Magazine

OCTOBER 23, 2024

Enter the small business checking account. Why You Need a Small Business Checking Account Maybe you started a business from home, wondering if it is not overkill to get a checking account as a person working in their basement. But with a dedicated small business account, you can see all transactions plain as day.

Accountability 52

Accountability Banking Finance Enterprise 52

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

Metrics 52

Metrics Customer Service Scripts Surveys 52

Netomi

MARCH 2, 2022

Finding ways of providing options for customers to easily assist themselves will continue to be critical, and one of the primary ways that companies offer self-service is with online help centers, or knowledge bases. Knowledge Bases: An Overview . They say that knowledge is power. Scaling your customer support?

Self service 52

Self service Enterprise Chatbots Customer Support 52

pindrop

OCTOBER 12, 2021

Imagine that you are trying to log in to your 401k account after a long time and as luck would have it you don’t remember the password. You try to reset the password online but you don’t remember the answers to the security questions you had set up while opening the account. KBAs are largely powerless to stop these attacks.

Abandon rate 52

Abandon rate Contact Center Self service Banking 52

AWS Machine Learning

NOVEMBER 20, 2024

One of its key features, Amazon Bedrock Knowledge Bases , allows you to securely connect FMs to your proprietary data using a fully managed RAG capability and supports powerful metadata filtering capabilities. Context recall – Assesses the proportion of relevant information retrieved from the knowledge base.

Construction 117

Construction APIs Metrics Accountability 117

AWS Machine Learning

OCTOBER 31, 2024

The Lambda function interacts with Amazon Bedrock through its runtime APIs, using either the RetrieveAndGenerate API that connects to a knowledge base, or the Converse API to chat directly with an LLM available on Amazon Bedrock. If you don’t have an AWS account, refer to How do I create and activate a new Amazon Web Services account?

APIs 126

APIs Scripts Accountability Construction 126

CSM Magazine

OCTOBER 10, 2023

Accounting vs bookkeeping – what’s the difference? While both are critical for business success, understanding how accounting and bookkeeping services differ is key. By the end, you’ll understand the vital contributions quality accounting and bookkeeping make to your company’s financial health.

Accountability 59

Accountability Finance Management Sales 59

AWS Machine Learning

OCTOBER 23, 2024

Built using Amazon Bedrock Knowledge Bases , Amazon Lex , and Amazon Connect , with WhatsApp as the channel, our solution provides users with a familiar and convenient interface. With the ability to continuously update and add to the knowledge base, AI applications stay current with the latest information.

APIs 96

APIs Accountability Education Engineering 96

CSM Magazine

NOVEMBER 29, 2023

However, by integrating generators with accounting software, businesses can simplify their payroll process, save time, and minimize the risk of discrepancies. Understanding Paystub Generators Before exploring the benefits of integrating generators with accounting software, it’s important to grasp what paystub generators are.

Accountability 52

Accountability Self service APIs Government 52

AWS Machine Learning

APRIL 18, 2024

With AWS Landing Zone, you eliminate the guesswork in security configurations, resource provisioning, and account management. AWS Landing Zone architecture in the context of cloud migration AWS Landing Zone can help you set up a secure, multi-account AWS environment based on AWS best practices.

Scripts 129

Scripts Best practices Engineering Accountability 129

AWS Machine Learning

JULY 2, 2024

This solution also uses the hybrid search feature of Knowledge Bases for Amazon Bedrock to increase the relevancy of retrieved results using RAG. For more information about hybrid search, see Knowledge Bases for Amazon Bedrock now supports hybrid search. The request is sent from the API to a Lambda function.

APIs 129

APIs Scripts Enterprise Engineering 129

CSM Magazine

OCTOBER 27, 2023

” — Marlene Blaszczyk.Todays’ world of finance and accountancy is changing more quickly than ever before. As firms compete to put the customer first, there have been all sorts of different tools created to help improve customer service , drive optimization for accounting processes and maximize overall customer value.

Finance 59

Finance Accountability Customer Service Engineering 59

AWS Machine Learning

AUGUST 15, 2024

QnABot on AWS (an AWS Solution) now provides access to Amazon Bedrock foundational models (FMs) and Knowledge Bases for Amazon Bedrock , a fully managed end-to-end Retrieval Augmented Generation (RAG) workflow. If a knowledge base ID is configured , the Bot Fulfillment Lambda function forwards the request to the knowledge base.

Chatbots 128

Chatbots Banking APIs Enterprise 128

AWS Machine Learning

OCTOBER 29, 2024

We have built a custom observability solution that Amazon Bedrock users can quickly implement using just a few key building blocks and existing logs using FMs, Amazon Bedrock Knowledge Bases , Amazon Bedrock Guardrails , and Amazon Bedrock Agents. However, some components may incur additional usage-based costs.

Best practices 112

Best practices Feedback Metrics APIs 112

SharpenCX

JANUARY 27, 2021

Keep them in your internal knowledge base, so when agents feel stuck, they have a reference point to get back on track. Since your question is about billing, I’ll connect you with someone in the accounting department.”. “Do To mollify angry customers, agents should be empathetic, calm, and knowledgeable. What’s more?

Scripts 67

Scripts Coaching Surveys Accountability 67

AWS Machine Learning

NOVEMBER 7, 2024

Amazon Bedrock Agents coordinates interactions between foundation models (FMs), knowledge bases, and user conversations. The agents also automatically call APIs to perform actions and access knowledge bases to provide additional information. The documents are chunked into smaller segments for more effective processing.

APIs 128

APIs Enterprise Automotive Customer Support 128

AWS Machine Learning

SEPTEMBER 26, 2024

Although Amazon Q is a great way to get started with no code for business users, Amazon Bedrock Knowledge Bases offers more flexibility at the API level for generative AI developers; we explore both these solutions in the following sections. How do I keep my generative AI applications up to date with an ever-evolving knowledge base?”

APIs 110

APIs Chatbots Engineering Accountability 110

AWS Machine Learning

SEPTEMBER 13, 2024

Prerequisites Before proceeding, make sure you have the following resources set up: An AWS account. If you don’t have an account, you can sign up for one. The following screenshot shows the three Amazon Bedrock agents that were deployed in your account.

APIs 132

APIs Enterprise Best practices Accountability 132