AWS Machine Learning

MARCH 1, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Hybrid search can better handle such open-ended dialogs.

APIs 130

APIs Finance Chatbots Enterprise 130

AWS Machine Learning

APRIL 8, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model.

APIs 130

APIs Construction Chatbots Accountability 130

AWS Machine Learning

FEBRUARY 19, 2024

One way to enable more contextual conversations is by linking the chatbot to internal knowledge bases and information systems. Integrating proprietary enterprise data from internal knowledge bases enables chatbots to contextualize their responses to each user’s individual needs and interests.

Chatbots 117

Chatbots APIs Engineering Enterprise 117

AWS Machine Learning

APRIL 18, 2024

In this post, we show you how to use LMA with Amazon Transcribe , Amazon Bedrock , and Knowledge Bases for Amazon Bedrock. It’s straightforward to deploy in your AWS account. If you don’t have an AWS account, see How do I create and activate a new Amazon Web Services account?

APIs 131

APIs Accountability Analytics Entertainment 131

AWS Machine Learning

FEBRUARY 8, 2024

You can now use Agents for Amazon Bedrock and Knowledge Bases for Amazon Bedrock to configure specialized agents that seamlessly run actions based on natural language input and your organization’s data. Knowledge Bases for Amazon Bedrock provides fully managed RAG to supply the agent with access to your data.

APIs 139

APIs Scripts Enterprise Management 139

Solvvy

SEPTEMBER 17, 2022

What is a Customer Service Knowledge Base? A customer service knowledge base gives you an easy way to provide tips and guidance to educate your users or customers. What Exactly Does a Knowledge Base Contain? A modern knowledge base will allow you to share a variety of content.

Customer Service 62

Customer Service Self service Engineering Customer Support 62

ShepHyken

JANUARY 20, 2017

If you provide your target customers with a centralized web-based knowledge base of information, helping them find the solutions to their pain points on their own, without the hassle of phone calls to your contact center, you need to make sure they receive the best customer support within your knowledge base.

Customer Support 219

Customer Support Technical Support Contact Center Customer Experience 219

pindrop

AUGUST 24, 2021

There was a point in time where knowledge-based authentication (KBA) questions were an effective form of identification. It’s likely that more personal information about each and every one of us is available on the web than any time before in history, and the growing amount of cybersecurity incidents each year isn’t helping.

Accountability 83

Accountability Personalization 83

CSM Magazine

OCTOBER 23, 2024

Enter the small business checking account. Why You Need a Small Business Checking Account Maybe you started a business from home, wondering if it is not overkill to get a checking account as a person working in their basement. But with a dedicated small business account, you can see all transactions plain as day.

Accountability 52

Accountability Banking Finance Enterprise 52

pindrop

OCTOBER 12, 2021

Imagine that you are trying to log in to your 401k account after a long time and as luck would have it you don’t remember the password. You try to reset the password online but you don’t remember the answers to the security questions you had set up while opening the account. Reduce Average Handle Time (AHT).

Abandon rate 52

Abandon rate Contact Center Self service Banking 52

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

Metrics 52

Metrics Customer Service Scripts Surveys 52

TRUSTID

APRIL 10, 2019

Our recent 2019 State of Call Center Authentication survey found that 51 percent of financial services respondents say the telephone channel is the primary source for account takeover attacks. These scams are largely driven by personal identifiable information (PII) that’s readily available over the internet or stolen during data breaches.

Accountability 48

Accountability Personalization Call Center Engineering 48

TRUSTID

APRIL 7, 2019

Our recent 2019 State of Call Center Authentication survey found that 51 percent of financial services respondents say the telephone channel is the primary source for account takeover attacks. These scams are largely driven by personally identifiable information (PII) that’s readily available over the internet or stolen during data breaches.

Accountability 48

Accountability Personalization Call Center Engineering 48

Netomi

MARCH 2, 2022

Finding ways of providing options for customers to easily assist themselves will continue to be critical, and one of the primary ways that companies offer self-service is with online help centers, or knowledge bases. Knowledge Bases: An Overview . They say that knowledge is power. Scaling your customer support?

Self service 52

Self service Enterprise Chatbots Customer Support 52

CSM Magazine

NOVEMBER 5, 2024

Personal injury laws are some of the most complex ones out there. There are many factors to consider when working with a personal injury lawyer. For in depth details, head to the website of Florida personal injury lawyers [link]. This backing by a personal injury lawyer can make all the difference in a court or settlement case.

Personalization 52

Personalization Consulting Consulting Accountability 52

AWS Machine Learning

OCTOBER 31, 2024

The Lambda function interacts with Amazon Bedrock through its runtime APIs, using either the RetrieveAndGenerate API that connects to a knowledge base, or the Converse API to chat directly with an LLM available on Amazon Bedrock. If you don’t have an AWS account, refer to How do I create and activate a new Amazon Web Services account?

APIs 126

APIs Scripts Accountability Construction 126

CSM Magazine

OCTOBER 27, 2023

” — Marlene Blaszczyk.Todays’ world of finance and accountancy is changing more quickly than ever before. As firms compete to put the customer first, there have been all sorts of different tools created to help improve customer service , drive optimization for accounting processes and maximize overall customer value.

Finance 59

Finance Accountability Customer Service Engineering 59

CSM Magazine

OCTOBER 22, 2024

In Florida, the sheer volume of vehicle-related injuries in 2023, totaling 250,037, underscores the need for effective management of personal injury claims. Ensuring that every aspect of your injury, including future medical needs, is accounted for in your claim is crucial.

Personalization 52

Personalization Transportation Healthcare Accountability 52

TRUSTID

JUNE 26, 2019

Our personal information is valuable to us. Collectively, its value should only be if any worth to each person it’s associated with. In the recent article, “Eliminate Outdated Proofing, says GAO,” four out of six government agencies interviewed said they continue to rely on on knowledge-based validation to authenticate customers.

Personalization 78

Personalization Banking Engineering Government 78

AWS Machine Learning

NOVEMBER 7, 2024

Generative AI has transformed customer support, offering businesses the ability to respond faster, more accurately, and with greater personalization. In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences.

APIs 128

APIs Enterprise Automotive Customer Support 128

Callminer

NOVEMBER 9, 2020

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. Some fraudsters build a rapport with a particular agent or retail associate over time before requesting that they send a financial sum to their bank account.

Call Center 345

Call Center Banking Contact Center Accountability 345

ShepHyken

SEPTEMBER 7, 2023

Regularly update training materials based on customer feedback. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Encourage shadowing experienced account managers who can disseminate their best tips and tricks.

B2C 349

B2C Customer centricity Feedback Upselling 349

AWS Machine Learning

AUGUST 15, 2024

QnABot on AWS (an AWS Solution) now provides access to Amazon Bedrock foundational models (FMs) and Knowledge Bases for Amazon Bedrock , a fully managed end-to-end Retrieval Augmented Generation (RAG) workflow. If a knowledge base ID is configured , the Bot Fulfillment Lambda function forwards the request to the knowledge base.

Chatbots 128

Chatbots Banking APIs Enterprise 128

AWS Machine Learning

OCTOBER 2, 2024

In addition, they use the developer-provided instruction to create an orchestration plan and then carry out the plan by invoking company APIs and accessing knowledge bases using Retrieval Augmented Generation (RAG) to provide an answer to the user’s request. None What is the balance for the account 1234?

Best practices 99

Best practices APIs Metrics Benchmark 99

SharpenCX

JANUARY 27, 2021

Keep them in your internal knowledge base, so when agents feel stuck, they have a reference point to get back on track. It sets the tone for a positive and personal conversation. If you can hold for the next 30 seconds, I will transfer you to the right person. Let me review your account and see what I can do.”. “I

Scripts 67

Scripts Coaching Surveys Accountability 67

AWS Machine Learning

AUGUST 21, 2024

The LMA for healthcare helps healthcare professionals to provide personalized recommendations, enhancing the quality of care. Solution overview Everything you need is provided as open source in our GitHub repo and is straightforward to deploy in your AWS account. button, or enter your own question in the UI.

Healthcare 113

Healthcare Consulting Consulting APIs 113

CSM Magazine

MAY 5, 2023

However, some accidents lead to severe and debilitating injuries that can change a person’s life. This blog post will discuss the five most common personal injuries in Fort Worth and how a person injury lawyer Fort Worth can help. 2- Intentional Acts Intentional acts are another common personal injury seen in Fort Worth.

Personalization 52

Personalization Accountability 52

ShepHyken

MAY 14, 2021

One effective way brands of all shapes, sizes and forms can embrace self-service is by using a knowledge base software to create a repository of quality and updated information and empower customers to answer FAQ-type queries themselves. Offer a personalized experience.

Journey mapping 240

Journey mapping Customer Experience Self service Personalization 240

ShepHyken

SEPTEMBER 22, 2023

From AI-powered chatbots to hyper-personalization, and with the aid of knowledge-base management solutions , the future of customer service is bright and full of potential. AI-powered chatbots are more efficient than traditional customer service methods and can be programmed to provide personalized experiences for each user.

Customer Service 166

Customer Service Chatbots Self service Customer Care 166

Solvvy

JUNE 17, 2021

Personalization and automation seem to be diametrically opposed. Consumers expect a personalized experience, but they also expect immediacy and accurate responses that can only be achieved with automation. Differentiate Support Needs Based on User Group. Premium Service for Premium Customers.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

TRUSTID

JUNE 26, 2019

Our personal information is valuable to us. Collectively, its value should only be if any worth to each person it’s associated with. In the recent article, “Eliminate Outdated Proofing, says GAO,” four out of six government agencies interviewed said they continue to rely on on knowledge-based validation to authenticate customers.

Personalization 49

Personalization Banking Engineering Government 49

AWS Machine Learning

OCTOBER 24, 2024

They use the developer-provided instruction to create an orchestration plan and then carry out the plan by invoking company APIs and accessing knowledge bases using Retrieval Augmented Generation (RAG) to provide a final response to the end user. We use Amazon Bedrock Agents with two knowledge bases for this assistant.

APIs 96

APIs Best practices Construction Engineering 96

TRUSTID

DECEMBER 21, 2017

Not all account takeovers are the same. . Some criminals go in and immediately begin purchasing products directly from the account. Unfortunately, victims typically don’t find out that their account has been compromised until they discover the charges on their monthly bank statements.

Accountability 48

Accountability Banking Engineering Contact Center 48

ShepHyken

APRIL 28, 2023

The most universally adopted standards include responsiveness, transparency, accountability, empathy, over-delivery, availability, a positive attitude, omnipresence, a commitment to empowering customers, and the use of automation. Accountability Accountability involves acknowledging problems and taking responsibility for solving them.

Customer Service 166

Customer Service Accountability Self service Customer Support 166

Comm100

FEBRUARY 6, 2018

A knowledge base is a great way of communicating with customers. You might, however, be puzzled as to which architecture to use, choosing between a customer facing and employee facing knowledge base, and what strategies to use. There’s a lot of considerations to take into account! Who Owns the Knowledge?

Advertising 41

Advertising Benchmark Metrics Customer Support 41

CSM Magazine

MARCH 29, 2022

Accounting services monitor the taxes, expenses, income, and other financial information for individuals and organizations. Professional accountants provide individuals and business owners with a precise depiction of their finances, execution of tax relief strategies, and other types of financial benefits for their clients.

Accountability 52

Accountability Finance Advertising Banking 52

Call Experts

OCTOBER 23, 2019

Whether you have an in-house team for customer service or you’re using an app to help customers, personalized support solves everyone’s needs. Build a knowledge base to support self-service solutions. Upkeep and optimization of your knowledge base are also crucial concerning customer lifecycle management.

Personalization 53

Personalization Customer Service outsourcing Self service 53