AWS Machine Learning

APRIL 23, 2024

This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework. AWS Well-Architected design principles RAG-based applications built using Knowledge Bases for Amazon Bedrock can greatly benefit from following the AWS Well-Architected Framework.

APIs 125

APIs Enterprise Scripts Accountability 125

AWS Machine Learning

MARCH 1, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Hybrid search can better handle such open-ended dialogs.

APIs 131

APIs Finance Chatbots Enterprise 131

AWS Machine Learning

JULY 2, 2024

In November 2023, we announced Knowledge Bases for Amazon Bedrock as generally available. Knowledge bases allow Amazon Bedrock users to unlock the full potential of Retrieval Augmented Generation (RAG) by seamlessly integrating their company data into the language model’s generation process.

Healthcare 126

Healthcare APIs Government Accountability 126

AWS Machine Learning

DECEMBER 4, 2024

When users pose questions through the natural language interface, the chat agent determines whether to query the structured data in Amazon Athena through the Amazon Bedrock IDE function, search the Amazon Bedrock knowledge base, or combine both sources for comprehensive insights.

APIs 103

APIs Sales Surveys Analytics 103

AWS Machine Learning

APRIL 18, 2024

In this post, we show you how to use LMA with Amazon Transcribe , Amazon Bedrock , and Knowledge Bases for Amazon Bedrock. It’s straightforward to deploy in your AWS account. If you don’t have an AWS account, see How do I create and activate a new Amazon Web Services account?

APIs 131

APIs Accountability Analytics Entertainment 131

Callminer

NOVEMBER 9, 2020

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. Some fraudsters build a rapport with a particular agent or retail associate over time before requesting that they send a financial sum to their bank account.

Call Center 345

Call Center Banking Contact Center Accountability 345

AWS Machine Learning

NOVEMBER 7, 2024

Generative AI has transformed customer support, offering businesses the ability to respond faster, more accurately, and with greater personalization. In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences.

APIs 126

APIs Enterprise Automotive Customer Support 126

AWS Machine Learning

FEBRUARY 8, 2024

You can now use Agents for Amazon Bedrock and Knowledge Bases for Amazon Bedrock to configure specialized agents that seamlessly run actions based on natural language input and your organization’s data. Knowledge Bases for Amazon Bedrock provides fully managed RAG to supply the agent with access to your data.

APIs 139

APIs Scripts Enterprise Management 139

CSM Magazine

JANUARY 28, 2025

Registering and logging into a personal account on a gaming site are important steps for every new member. The process of creating an account at CandyLand Casino login is fast enough and requires little effort. Logging in to your personal account is a key moment to get full access to all functions.

Accountability 52

Accountability Personalization Entertainment Banking 52

AWS Machine Learning

APRIL 8, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model.

APIs 127

APIs Construction Chatbots Accountability 127

AWS Machine Learning

NOVEMBER 22, 2024

Seamless integration of latest foundation models (FMs), Prompts, Agents, Knowledge Bases, Guardrails, and other AWS services. Flexibility to define the workflow based on your business logic. Knowledge base node : Apply guardrails to responses generated from your knowledge base.

APIs 113

APIs Chatbots Enterprise Customer centricity 113

AWS Machine Learning

FEBRUARY 19, 2024

One way to enable more contextual conversations is by linking the chatbot to internal knowledge bases and information systems. Integrating proprietary enterprise data from internal knowledge bases enables chatbots to contextualize their responses to each user’s individual needs and interests.

Chatbots 118

Chatbots APIs Engineering Enterprise 118

AWS Machine Learning

DECEMBER 11, 2024

Weve seen our sales teams use this capability to do things like consolidate meeting notes from multiple team members, analyze business reports, and develop account strategies. These push-based notifications are available in our assistants Slack application, and were planning to make them available in our web experience as well.

Sales 97

Sales Accountability APIs CRM 97

AWS Machine Learning

MARCH 18, 2025

By taking advantage of these innovative technologies, healthcare providers can deliver more personalized, efficient, and effective care, ultimately improving patient outcomes and driving progress in the life sciences domain. Recommendations for personalized patient care or adjustments to treatment regimens.

Healthcare 108

Healthcare Analytics Consulting Consulting 108

ShepHyken

SEPTEMBER 7, 2023

Regularly update training materials based on customer feedback. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Encourage shadowing experienced account managers who can disseminate their best tips and tricks.

B2C 349

B2C Customer centricity Feedback Upselling 349

ShepHyken

MAY 14, 2021

One effective way brands of all shapes, sizes and forms can embrace self-service is by using a knowledge base software to create a repository of quality and updated information and empower customers to answer FAQ-type queries themselves. Offer a personalized experience.

Journey mapping 240

Journey mapping Customer Experience Self service Personalization 240

AWS Machine Learning

SEPTEMBER 24, 2024

You can deploy the solution in your own AWS account and try the example solution. We will walk you through deploying and testing these major components of the solution: An AWS CloudFormation stack to set up an Amazon Bedrock knowledge base, where you store the content used by the solution to answer questions.

Contact Center 98

Contact Center Analytics Accountability Self service 98

AWS Machine Learning

NOVEMBER 15, 2024

Sensitive information filters are used to block or redact sensitive information such as personally identifiable information (PII) or your specified context-dependent sensitive information in user inputs and model outputs. Amazon Bedrock Knowledge Bases manages the end-to-end RAG workflow for you.

APIs 108

APIs Government Best practices Metrics 108

Myra Golden Media

APRIL 28, 2021

Support can also come in the form of a practical knowledge base. The power of reinforcement helps keep new remote agents connected to personal and company success. Create a contact center training repository that gives remote agents access to important information about the everyday functioning of their company.

Customer Service 317

Customer Service Morale Contact Center Call Center 317

Callminer

OCTOBER 11, 2018

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. He is an expert on knowledge bases and is KCS certified. Nate Masterson @MapleHolistics.

Call Center 561

Call Center Metrics Contact Center Wait times 561

ShepHyken

JANUARY 18, 2019

The proliferation of AI and automation into our work and personal lives means that the nature of work is changing. You also find that a large percentage of interactions deal with simple copy and pastes from your knowledge base. These agents will be more skilled and will function more as account managers than reps.

Customer Experience 249

Customer Experience Airlines Average Handle Time Contact Center 249

ShepHyken

JULY 3, 2020

On that note, you can utilize a 24-hour answering service so that your prospects are always communicating with a live person. Set Up a Knowledge Base. In a nutshell, a knowledge base is an area in your site that is dedicated to customer service. For example, a FAQ page is considered as a knowledge base.

Customer Service 235

Customer Service Multichannel CRM Advertising 235

Callminer

MARCH 2, 2020

Demographics grant extra insight into the needs of your company’s customers, telling you a bit about their personal, cultural and geographical history. Improving the technological base of your company’s infrastructure can yield impressive performance results among your agents in a relatively quickly. Track Demographics.

First call resolution 291

First call resolution Metrics Analytics Call Center 291

AWS Machine Learning

SEPTEMBER 18, 2024

Personalization has become a cornerstone of delivering tangible benefits to businesses and their customers. We present our solution through a fictional consulting company, OneCompany Consulting, using automatically generated personalized website content for accelerating business client onboarding for their consultancy service.

Personalization 119

Personalization Construction Consulting Consulting 119

AWS Machine Learning

JANUARY 24, 2025

This feature can be centrally managed across multiple accounts using AWS Firewall Manager , providing a consistent and robust approach to application protection. By default, Amazon Bedrock encrypts all knowledge base-related data using an AWS managed key. Alternatively, you can choose to use a customer managed key.

APIs 105

APIs Scripts Best practices Management 105

AWS Machine Learning

APRIL 10, 2025

Although RAG excels at real-time grounding in external data and fine-tuning specializes in static, structured, and personalized workflows, choosing between them often depends on nuanced factors. Amazon Nova Micro focuses on text tasks with ultra-low latency.

APIs 98

APIs Metrics Best practices Construction 98

AWS Machine Learning

DECEMBER 3, 2024

Additionally, Cropwise AI enables personalized recommendations at scale, tailoring seed choices to align with local conditions and specific farm needs, creating a more precise and accessible selection process. The architecture is divided into two main components: the agent architecture and knowledge base architecture.

Sales 104

Sales APIs Engineering Analytics 104

CSM Magazine

OCTOBER 22, 2024

In Florida, the sheer volume of vehicle-related injuries in 2023, totaling 250,037, underscores the need for effective management of personal injury claims. Ensuring that every aspect of your injury, including future medical needs, is accounted for in your claim is crucial.

Personalization 52

Personalization Transportation Healthcare Accountability 52

ShepHyken

FEBRUARY 12, 2021

The company benefits as well as agents are better able to pick up on the non-verbal cues that account for 55% of communication effectiveness. This starts with providing clear and clean instructions and a well-organized, up-to-date knowledge-base. Self-Help Channels. The final trend for 2021 is the rise of the self-help channel.

Chief Customer Officer 294

Chief Customer Officer Call Center Consulting Consulting 294

AWS Machine Learning

JANUARY 29, 2025

Intelligent document processing , translation and summarization, flexible and insightful responses for customer support agents, personalized marketing content, and image and code generation are a few use cases using generative AI that organizations are rolling out in production.

Enterprise 84

Enterprise Government Accountability Finance 84

AWS Machine Learning

DECEMBER 18, 2024

Enterprises that have adopted ServiceNow can improve their operations and boost user productivity by using Amazon Q Business for various use cases, including incident and knowledge management. AWS Have an AWS account with administrative access. For more information, see Setting up for Amazon Q Business. Choose Next.

APIs 82

APIs Enterprise Accountability Government 82

AWS Machine Learning

JANUARY 14, 2025

Solution overview For organizations processing or storing sensitive information such as personally identifiable information (PII), customers have asked for AWS Global Infrastructure to address these specific localities, including mechanisms to make sure that data is being stored and processed in compliance with local laws and regulations.

APIs 93

APIs Chatbots Enterprise Healthcare 93

Callminer

FEBRUARY 23, 2021

. “With an increase of customers expecting to achieve their goals on their own using only the tools available on the website, customer portals such as control panel and knowledge bases are all part of a major customer service trend in 2021. Adopting a personal touch in customer service interactions will become indispensable.

Call Center 376

Call Center Technology Banking Contact Center 376

ShepHyken

SEPTEMBER 22, 2023

From AI-powered chatbots to hyper-personalization, and with the aid of knowledge-base management solutions , the future of customer service is bright and full of potential. AI-powered chatbots are more efficient than traditional customer service methods and can be programmed to provide personalized experiences for each user.

Customer Service 166

Customer Service Chatbots Self service Customer Care 166

ShepHyken

AUGUST 31, 2018

However, there are enough examples that prove that companies can analyze the data to categorize it, find patterns and provide personalized recommendations to their customers. Extreme personalization via recommendation. AI will not only help customers personally. Proactive support. AI handles 50% of all inquiries to KLM.

Self service 188

Self service Chatbots Interactive Voice Response Personalization 188

CSM Magazine

MARCH 6, 2025

Wide Range of Issues Addressed Whether you need help with password recovery, account verification, software troubleshooting, or activating a subscription, Microsoft Support Chat is equipped to tackle a broad spectrum of customer queries. Getting in touch with Microsoft Support Chat is simple. Follow these steps to initiate a chat: 1.

Virtual Agent 52

Virtual Agent Wait times Chatbots Accountability 52

Comm100

DECEMBER 16, 2024

This not only saves time for customers but also allows support teams to focus on more complicated issues that require a personal touch. When a customer has a problem, these systems automatically categorize and assign their request to the right person or department. Automation also includes tools like ticketing systems.

Customer Service 52

Customer Service Chatbots Omni-channel support Self service 52