AWS Machine Learning

APRIL 23, 2024

This post explores the new enterprise-grade features for Knowledge Bases on Amazon Bedrock and how they align with the AWS Well-Architected Framework. AWS Well-Architected design principles RAG-based applications built using Knowledge Bases for Amazon Bedrock can greatly benefit from following the AWS Well-Architected Framework.

APIs 123

APIs Enterprise Scripts Accountability 123

Callminer

NOVEMBER 9, 2020

Further, malicious callers can manipulate customer service agents and automated systems to change account information, transfer money and more. Some fraudsters build a rapport with a particular agent or retail associate over time before requesting that they send a financial sum to their bank account.

Call Center 345

Call Center Banking Contact Center Accountability 345

AWS Machine Learning

MARCH 1, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). Hybrid search can better handle such open-ended dialogs.

APIs 127

APIs Finance Chatbots Enterprise 127

AWS Machine Learning

JULY 2, 2024

In November 2023, we announced Knowledge Bases for Amazon Bedrock as generally available. Knowledge bases allow Amazon Bedrock users to unlock the full potential of Retrieval Augmented Generation (RAG) by seamlessly integrating their company data into the language model’s generation process.

Healthcare 122

Healthcare APIs Government Accountability 122

AWS Machine Learning

APRIL 8, 2024

At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With Knowledge Bases for Amazon Bedrock, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data using a fully managed Retrieval Augmented Generation (RAG) model.

APIs 124

APIs Construction Chatbots Accountability 124

AWS Machine Learning

APRIL 18, 2024

In this post, we show you how to use LMA with Amazon Transcribe , Amazon Bedrock , and Knowledge Bases for Amazon Bedrock. It’s straightforward to deploy in your AWS account. If you don’t have an AWS account, see How do I create and activate a new Amazon Web Services account?

APIs 127

APIs Accountability Analytics Entertainment 127

AWS Machine Learning

NOVEMBER 7, 2024

Generative AI has transformed customer support, offering businesses the ability to respond faster, more accurately, and with greater personalization. In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences.

APIs 122

APIs Enterprise Automotive Customer Support 122

AWS Machine Learning

FEBRUARY 8, 2024

You can now use Agents for Amazon Bedrock and Knowledge Bases for Amazon Bedrock to configure specialized agents that seamlessly run actions based on natural language input and your organization’s data. Knowledge Bases for Amazon Bedrock provides fully managed RAG to supply the agent with access to your data.

APIs 136

APIs Scripts Enterprise Management 136

CSM Magazine

JANUARY 28, 2025

Registering and logging into a personal account on a gaming site are important steps for every new member. The process of creating an account at CandyLand Casino login is fast enough and requires little effort. Logging in to your personal account is a key moment to get full access to all functions.

Accountability 52

Accountability Personalization Entertainment Banking 52

AWS Machine Learning

FEBRUARY 19, 2024

One way to enable more contextual conversations is by linking the chatbot to internal knowledge bases and information systems. Integrating proprietary enterprise data from internal knowledge bases enables chatbots to contextualize their responses to each user’s individual needs and interests.

Chatbots 114

Chatbots APIs Engineering Enterprise 114

AWS Machine Learning

DECEMBER 11, 2024

Weve seen our sales teams use this capability to do things like consolidate meeting notes from multiple team members, analyze business reports, and develop account strategies. These push-based notifications are available in our assistants Slack application, and were planning to make them available in our web experience as well.

Sales 92

Sales Accountability APIs CRM 92

ShepHyken

SEPTEMBER 7, 2023

Regularly update training materials based on customer feedback. Account management Offer workshops on relationship-building, active listening, and consultative selling for identifying upsell or cross-sell opportunities. Encourage shadowing experienced account managers who can disseminate their best tips and tricks.

B2C 346

B2C Customer centricity Feedback Upselling 346

ShepHyken

MAY 14, 2021

One effective way brands of all shapes, sizes and forms can embrace self-service is by using a knowledge base software to create a repository of quality and updated information and empower customers to answer FAQ-type queries themselves. Offer a personalized experience.

Journey mapping 236

Journey mapping Customer Experience Self service Personalization 236

Myra Golden Media

APRIL 28, 2021

Support can also come in the form of a practical knowledge base. The power of reinforcement helps keep new remote agents connected to personal and company success. Create a contact center training repository that gives remote agents access to important information about the everyday functioning of their company.

Customer Service 317

Customer Service Morale Contact Center Call Center 317

Callminer

OCTOBER 11, 2018

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. He is an expert on knowledge bases and is KCS certified. Nate Masterson @MapleHolistics.

Call Center 561

Call Center Metrics Contact Center Wait times 561

AWS Machine Learning

SEPTEMBER 24, 2024

You can deploy the solution in your own AWS account and try the example solution. We will walk you through deploying and testing these major components of the solution: An AWS CloudFormation stack to set up an Amazon Bedrock knowledge base, where you store the content used by the solution to answer questions.

Contact Center 95

Contact Center Analytics Accountability Self service 95

AWS Machine Learning

NOVEMBER 15, 2024

Sensitive information filters are used to block or redact sensitive information such as personally identifiable information (PII) or your specified context-dependent sensitive information in user inputs and model outputs. Amazon Bedrock Knowledge Bases manages the end-to-end RAG workflow for you.

APIs 105

APIs Government Best practices Metrics 105

ShepHyken

JULY 3, 2020

On that note, you can utilize a 24-hour answering service so that your prospects are always communicating with a live person. Set Up a Knowledge Base. In a nutshell, a knowledge base is an area in your site that is dedicated to customer service. For example, a FAQ page is considered as a knowledge base.

Customer Service 235

Customer Service Multichannel CRM Advertising 235

ShepHyken

JANUARY 18, 2019

The proliferation of AI and automation into our work and personal lives means that the nature of work is changing. You also find that a large percentage of interactions deal with simple copy and pastes from your knowledge base. These agents will be more skilled and will function more as account managers than reps.

Customer Experience 247

Customer Experience Airlines Average Handle Time Contact Center 247

Callminer

MARCH 2, 2020

Demographics grant extra insight into the needs of your company’s customers, telling you a bit about their personal, cultural and geographical history. Improving the technological base of your company’s infrastructure can yield impressive performance results among your agents in a relatively quickly. Track Demographics.

First call resolution 291

First call resolution Analytics Metrics Call Center 291

AWS Machine Learning

MARCH 18, 2025

By taking advantage of these innovative technologies, healthcare providers can deliver more personalized, efficient, and effective care, ultimately improving patient outcomes and driving progress in the life sciences domain. Recommendations for personalized patient care or adjustments to treatment regimens.

Healthcare 79

Healthcare Analytics Technology Consulting 79

CSM Magazine

OCTOBER 22, 2024

In Florida, the sheer volume of vehicle-related injuries in 2023, totaling 250,037, underscores the need for effective management of personal injury claims. Ensuring that every aspect of your injury, including future medical needs, is accounted for in your claim is crucial.

Personalization 52

Personalization Transportation Healthcare Accountability 52

AWS Machine Learning

JANUARY 24, 2025

This feature can be centrally managed across multiple accounts using AWS Firewall Manager , providing a consistent and robust approach to application protection. By default, Amazon Bedrock encrypts all knowledge base-related data using an AWS managed key. Alternatively, you can choose to use a customer managed key.

APIs 100

APIs Scripts Best practices Management 100

ShepHyken

FEBRUARY 12, 2021

The company benefits as well as agents are better able to pick up on the non-verbal cues that account for 55% of communication effectiveness. This starts with providing clear and clean instructions and a well-organized, up-to-date knowledge-base. Self-Help Channels. The final trend for 2021 is the rise of the self-help channel.

Chief Customer Officer 291

Chief Customer Officer Call Center Consulting Consulting 291

AWS Machine Learning

JANUARY 29, 2025

Intelligent document processing , translation and summarization, flexible and insightful responses for customer support agents, personalized marketing content, and image and code generation are a few use cases using generative AI that organizations are rolling out in production.

Enterprise 80

Enterprise Government Accountability Finance 80

AWS Machine Learning

DECEMBER 18, 2024

Enterprises that have adopted ServiceNow can improve their operations and boost user productivity by using Amazon Q Business for various use cases, including incident and knowledge management. AWS Have an AWS account with administrative access. For more information, see Setting up for Amazon Q Business. Choose Next.

APIs 77

APIs Enterprise Accountability Government 77

Callminer

FEBRUARY 23, 2021

. “With an increase of customers expecting to achieve their goals on their own using only the tools available on the website, customer portals such as control panel and knowledge bases are all part of a major customer service trend in 2021. Adopting a personal touch in customer service interactions will become indispensable.

Call Center 376

Call Center Technology Banking Contact Center 376

AWS Machine Learning

JANUARY 14, 2025

Solution overview For organizations processing or storing sensitive information such as personally identifiable information (PII), customers have asked for AWS Global Infrastructure to address these specific localities, including mechanisms to make sure that data is being stored and processed in compliance with local laws and regulations.

APIs 88

APIs Chatbots Enterprise Healthcare 88

ShepHyken

SEPTEMBER 22, 2023

From AI-powered chatbots to hyper-personalization, and with the aid of knowledge-base management solutions , the future of customer service is bright and full of potential. AI-powered chatbots are more efficient than traditional customer service methods and can be programmed to provide personalized experiences for each user.

Customer Service 164

Customer Service Chatbots Self service Customer Care 164

ShepHyken

AUGUST 31, 2018

However, there are enough examples that prove that companies can analyze the data to categorize it, find patterns and provide personalized recommendations to their customers. Extreme personalization via recommendation. AI will not only help customers personally. Proactive support. AI handles 50% of all inquiries to KLM.

Self service 187

Self service Chatbots Personalization Interactive Voice Response 187

CSM Magazine

MARCH 6, 2025

Wide Range of Issues Addressed Whether you need help with password recovery, account verification, software troubleshooting, or activating a subscription, Microsoft Support Chat is equipped to tackle a broad spectrum of customer queries. Getting in touch with Microsoft Support Chat is simple. Follow these steps to initiate a chat: 1.

Virtual Agent 52

Virtual Agent Wait times Chatbots Accountability 52

Comm100

DECEMBER 16, 2024

This not only saves time for customers but also allows support teams to focus on more complicated issues that require a personal touch. When a customer has a problem, these systems automatically categorize and assign their request to the right person or department. Automation also includes tools like ticketing systems.

Customer Service 52

Customer Service Chatbots Omni-channel support Self service 52

ShepHyken

APRIL 28, 2023

The most universally adopted standards include responsiveness, transparency, accountability, empathy, over-delivery, availability, a positive attitude, omnipresence, a commitment to empowering customers, and the use of automation. Accountability Accountability involves acknowledging problems and taking responsibility for solving them.

Customer Service 165

Customer Service Accountability Self service Customer Support 165

CSM Magazine

JANUARY 28, 2025

Whether delivered through an online knowledge base , interactive webinars, or in-platform tutorials, customer education ensures your users not only understand your offering but also develop a deeper connection to your brand. Being seen as a source of knowledge positions you as a thought leader that customers rely on.

Education 52

Education Upselling SaaS Self service 52

AWS Machine Learning

NOVEMBER 7, 2024

Some applications may need to access data with personal identifiable information (PII) while others may rely on noncritical data. Depending on the use case and data isolation requirements, tenants can have a pooled knowledge base or a siloed one and implement item-level isolation or resource level isolation for the data respectively.

Enterprise 106

Enterprise APIs Government Accountability 106

CSM Magazine

JANUARY 7, 2025

Whether youre troubleshooting a console issue, dealing with account concerns, or needing warranty information, having access to reliable Nintendo customer service can make all the difference. Comprehensive Knowledge Base For those who prefer self-service, Nintendo provides a detailed online support portal.

Accountability 52

Accountability Wait times Self service Surveys 52

TeleDirect

JANUARY 17, 2025

Avoid taking negative comments personally. Avoid generic responses; personalize your acknowledgment. Key technologies include: Customer Relationship Management (CRM) Systems: Provide access to customer history and preferences for personalized support. High emotional intelligence helps agents remain calm and composed.

Customer Service 71

Customer Service Call Center Average Handle Time Customer emotions 71