Remove Accountability Remove Knowledge Base Remove Self service
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Build a self-service digital assistant using Amazon Lex and Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Generative artificial intelligence (AI)-powered chatbots play a crucial role in delivering human-like interactions by providing responses from a knowledge base without the involvement of live agents. You can simply connect QnAIntent to company knowledge sources and the bot can immediately handle questions using the allowed content.

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Enabling generative AI self-service using Amazon Lex, Amazon Bedrock, and ServiceNow

AWS Machine Learning

Chat-based assistants have become an invaluable tool for providing automated customer service and support. Amazon Bedrock Knowledge Bases provides the capability of amassing data sources into a repository of information. Sign up for a ServiceNow account if you do not have one. Save your username and password.

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The Importance of Customer Self Service Portal

Kayako

In fact, 79% of US consumers say they have used a self-service portal for customer service, and 88% of customers expect companies to have self-service options. 65% use self-service channels because they like the convenience and don’t want to talk to agents or wait on hold to do simple routine tasks.

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Self-service, AI Chatbots, Knowledge Management – How to Evaluate their ROI

Inbenta

Customer self-service ROI. When monitoring the performance of a self-service initiative, there are a variety of different KPIs to keep track of in order to allow ROI to be measured. The cost of management relates to the ongoing costs of maintaining the knowledge base and the infrastructure that was implemented.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Create natural conversations with Amazon Lex QnAIntent and Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Create an Amazon Simple Storage Service (Amazon S3) bucket and upload a PDF file that contains the information used to answer questions. Create a knowledge base that will split your data into chunks and generate embeddings using the Amazon Titan Embeddings model. You may need to adjust this up or down based on your own testing.

APIs 106
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Guest Post: 5 Rules for a Great Customer Experience

ShepHyken

Drive customers towards self-help. There was a time when driving a “contactless, self-service driven” customer experience was considered innovative; today is a necessity. This self-service-led trend is here to stay. The 5 Cardinal Rules for a Stellar CX.