Beyond Philosophy
MAY 25, 2018
Recently, Lorraine and I re-evaluated some of our long-term subscriptions – like cable TV, magazines and travel insurance. Why wasn’t I offered this deal last year, or why wasn’t it automatically applied to my account? Same thing with my renewal for The Economist magazine. Loyalty and trust are more than just a transaction.
ShepHyken
JULY 25, 2023
Companies that charge their customers monthly or annually using a subscription model – this could include newspapers, magazines, software, utilities, and almost any type of product – should have processes in place to deal with a customer passing away or any other tragic or unusual scenario. Unfortunately, that is not always the case.
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CSM Magazine
JANUARY 28, 2025
Registering and logging into a personal account on a gaming site are important steps for every new member. The process of creating an account at CandyLand Casino login is fast enough and requires little effort. Logging in to your personal account is a key moment to get full access to all functions.
ShepHyken
DECEMBER 20, 2021
Martech Series) Organizations have emerging opportunities – and threats – to consider as consumer loyalty increasingly takes into account broader relationships to companies. Authority Magazine) As part of my series about the five things a business should do to create a Wow! My Comment: Pay close attention to these findings.
Beyond Philosophy
JUNE 2, 2022
Bob has recently joined a company, managing the relationship of a large customer account with a long history with Bob’s company. One way we do it is to give customers magazines and ask them to pick out an image that portrays how they feel about the organization. Then, when they do, we ask why they picked it.
Virtual Live Labs
SEPTEMBER 30, 2020
When that doesn’t work, the organization adopts accountability strategies to get people into the desired activities. Now leadership wants to make employees “more accountable,” and the cycle continues. Leaders, trying to find their teams, start chasing down employees in the virtual hallways. That means more pressure.
Virtual Live Labs
SEPTEMBER 30, 2020
When that doesn’t work, the organization adopts accountability strategies to get people into the desired activities. Now leadership wants to make employees “more accountable,” and the cycle continues. Leaders, trying to find their teams, start chasing down employees in the virtual hallways. That means more pressure.
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