Amity

DECEMBER 5, 2018

We have a great course designed for Customer Success Managers that teaches CSMs the essentials of Customer Success such as; how to orchestrate the beginning of the customer relationship, how to develop impact and growth. We are about to launch our second course designed for CSM’s and Account Managers in charge of expansion revenue.

SaaS 84

SaaS Consulting Consulting Coaching 84

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. To do this, SevenRooms leveraged a Customer Success platform to enable their employees to quickly see how an account was doing, enabling everyone on the team to stay up to date with customer progress.

Technology 92

Technology Customer centricity Enterprise Surveys 92

ClearAction

APRIL 13, 2023

Your Business Development managers may not have considered the bigger picture of success: brand integrity. Thus, the key to growing earnings per share (EPS) is careful management of both expectations and what’s received. Then, evaluate these natural groups’ revenue potential and cost to serve.

Chief Customer Officer 62

Chief Customer Officer Revenue potential Customer retention Engineering 62

DMG Consulting

NOVEMBER 29, 2017

Poised for rapid growth and success, untapped revenue potential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. 11/30/2017. This represents only 11.4%

Consulting 48

Consulting Consulting Contact Center Marketing 48

DMG Consulting

MAY 15, 2018

As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8 percent of total contact center seats, the revenue potential for the cloud-based contact center infrastructure market is in the tens of billions.

contact center solutions 59

contact center solutions Cloud contact Contact Center Revenue potential 59

delighted

JUNE 29, 2021

Guest contribution by Christopher Beck, Product Manager at MediaMath. To assess product/market fit, you first need to understand the market you are addressing with actual metrics tied to revenue potential. Christopher Beck has over 2 years of experience as a Product Manager at MediaMath , with a background in Account Management.

Marketing 95

Marketing SaaS Metrics Transportation 95

Interactions

SEPTEMBER 8, 2023

Interactions has built our IVA from the ground-up, with more than 125 patents accumulated over the last 15+ years, resulting in our patented Curo(™) AI suite incorporating Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Dialog Management. We play nice with others. Your contact center agents will be happier too!

Customer Service 62

Customer Service Contact Center Self service Banking 62

Babelforce

APRIL 13, 2022

It weights liabilities and assets, operating costs, accounts payable and accounts receivable, cash flow, capital structure, etc. Accounting forecasting. Accounting forecasting uses past and present company data to predict future costs your company will incur. Other factors come to play, such as financial management.

Workload forecasts 52

Workload forecasts Advertising Call Center Sales 52

AWS Machine Learning

DECEMBER 6, 2023

The Q4 Platform facilitates interactions across the capital markets through IR website products, virtual events solutions, engagement analytics, investor relations Customer Relationship Management (CRM), shareholder and market analysis, surveillance, and ESG tools. SQLDatabaseChain was the obvious choice of tool.

Chatbots 126

Chatbots APIs Engineering CRM 126

ChurnZero

OCTOBER 26, 2021

Because organizations cannot afford to lose their largest customers, they default to prioritizing accounts with high ARR. Recency takes into account the time elapsed since your customer’s last interaction with your company, to help you gauge how responsive they’ll be to communications.

SaaS 52

SaaS Revenue potential Upselling Accountability 52

Comm100

FEBRUARY 5, 2018

But how were companies to manage, track, and convert an ever-growing number of interactions into revenue? From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is.

CRM 68

CRM Marketing Multichannel Self service 68

JustCall

AUGUST 8, 2023

While this technology has transformed many segments within the industry – be it inventory management, accurate revenue prediction, etc. Such automated workflows make lead management easier and more efficient. After all, it accounts for 31% of eCommerce site revenues.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

SmartKarrot

MAY 12, 2023

In today’s highly competitive business landscape, managing and nurturing key accounts has become a critical aspect of organizational success. Key Account Management (KAM) is a strategic approach that focuses on developing long-term, mutually beneficial relationships with a select group of high-potential customers.

Accountability 10

Accountability Management Revenue potential Upselling 10

SmartKarrot

SEPTEMBER 27, 2022

Enterprise customers help increase revenue potential but also need more integrations. How to build Customer or Account Engagement across the Customer Journey. Once a customer lands, teams need to segment customer accounts by the kind of usage, size, tech capabilities, contract types, and industry. contact-form-7].

Enterprise 10

Enterprise Accountability Management Revenue potential 10

SmartKarrot

NOVEMBER 24, 2021

Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Support driving revenue-generating opportunities through Salesforce stages to closure. Collaborate with sales leadership to design account handoff processes. Hire, train, and retain a team of account managers.

Consulting 19

Consulting Consulting Revenue potential Accountability 19

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets. Apply here: [link].

Education 19

Education Revenue potential Technical Support Accountability 19

SmartKarrot

OCTOBER 1, 2022

Sustain ongoing, detail-oriented relationship management with client decision makers including C-suite executives. Hold accountability for overall customer delivery and execution against contractual obligations, growth and renewal. Understand and capture your customers’ challenges and objectives, and position potential solutions.

B2B 3

B2B Revenue potential Accountability Coaching 3

SmartKarrot

DECEMBER 17, 2021

Manage a small team of Customer Success Managers, enabling them to grow and achieve their targets. Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential.

Upselling 19

Upselling Revenue potential Accountability Coaching 19

JustCall

MARCH 10, 2023

Not to mention that smart call flow management also involves picking the right agent for a task that allows them to play to their strengths. Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. to manage call flows.

Call flow 40

Call flow Contact Center Interactive Voice Response Scripts 40

SmartKarrot

MAY 19, 2022

Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted. Manage a team of Customer Success Managers, enabling them to grow and achieve their targets. Keep regular meetings with key stakeholders & running Business Reviews.

Revenue potential 19

Revenue potential Government Upselling Consulting 19

SmartKarrot

APRIL 24, 2020

While customer acquisition is the key driver for dynamic revenue growth, customer retention is often the critical factor. When the convergence of low customer retention rates and higher churn, creates a deadlock in business growth, ‘ client success manager ’ comes in. What is a Client Success Manager? What is Client Success?

Management 11

Management SaaS Accountability Customer retention 11

JivoChat

APRIL 13, 2021

With help from an automated support system, a business can manage its customers’ needs 24/7, even when live agents are unavailable. If a chatbot can’t address a query, it can escalate the matter to a manager or an appropriate team member. Increases revenue potential. Enables self-service. Minimizes customer friction.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

Cincom

JANUARY 30, 2025

Efficient billing is a cornerstone of financial management, providing a clear record of business transactions and maintaining healthy cash flow. In business operations, billing holds paramount importance as it directly impacts revenue realization, customer satisfaction, and compliance with financial regulations.

CRM 40

CRM Banking Healthcare SaaS 40