NobelBiz

DECEMBER 3, 2024

Agent Availability Agent availability forecasting includes planning for planned leaves, training sessions, and unexpected absences. Special Events or Promotions Marketing campaigns, product launches, or special events can significantly impact call volumes.

Call Center 52

Call Center Workload forecasts Average Handle Time Contact Center 52

Babelforce

APRIL 13, 2022

Here are the different types of business forecasting: General business forecasting. Market trends and external conditions such as climate, community, politics, populations, national income, etc., General business forecasting will read these future conditions and predict any potential changes affecting the business.

Workload forecasts 52

Workload forecasts Advertising Call Center Sales 52

Pipkins

JANUARY 14, 2019

There are many vendors that market WFM software that lacks the functionality needed to accurately forecast workloads and generate optimized staff schedules to handle that work without over-staffing or under-staffing. Bottom line improvements will measure the accountability of the product. You get what you pay for.

Workload forecasts 40

Workload forecasts Contact Center Marketing Accountability 40