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How Government (and Any Business) Can Transform Customer Experience with Gabriele Masili

ShepHyken

Trust can be built by engaging constituents and personalizing services to meet their needs. Using human-centered design helps tailor services to meet the specific needs of different people. This means creating journeys that take into account how individuals interact with services.

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Guest Post: Customer Service Standards – Meet the Ones That Matter Most

ShepHyken

She shares why customer standards matter and how your organization can meet them. Bell In this article, we’ll discuss the customer service standards customers value the most and how to meet them. Accountability Accountability involves acknowledging problems and taking responsibility for solving them.

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5 Rules for Managing Your Customer Experience in Business-to-Business

Beyond Philosophy

The senior account manager handled the most critical accounts. Then it cascaded down from there in account management seniority to the smaller accounts, which a telephone account manager managed. So they focused on that 20 percent, which left the other ones without an account manager, effectively.

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Live Meeting Assistant with Amazon Transcribe, Amazon Bedrock, and Knowledge Bases for Amazon Bedrock

AWS Machine Learning

You’ve likely experienced the challenge of taking notes during a meeting while trying to pay attention to the conversation. Or maybe you have a team member that always joins meetings late, and expects you to send them a quick summary over chat to catch them up. It’s straightforward to deploy in your AWS account.

APIs 135
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The Top 3 Ways to Forecast for Your Contact Center

Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.

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Guest Post: Here Are The Do’s & Don’ts of Social Media Customer Service

ShepHyken

It’s one thing to not interact with spammy accounts, it’s another thing to completely avoid confrontation on social media. Don’t engage with spam accounts . Spam accounts, bot accounts, and what are referred to as “trolls” are all over social media these days. 4 Don’ts of Social Media Customer Service .

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Implement RAG while meeting data residency requirements using AWS hybrid and edge services

AWS Machine Learning

Additionally, check out other AWS hybrid cloud solutions or reach out to your local AWS account team to learn how to get started with Local Zones or Outposts. To get started with our newly released workshop, see Hands-on with Generative AI on AWS Hybrid & Edge Services.

APIs 98
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.