Quality Contact Solutions

MARCH 11, 2021

Conferences, Seminars, Sales Events, and Webinars are great ways to demonstrate your products and services through education. Cross-sells & Upsells: Do you have a group of accounts that your team cannot make contact with consistently? This is where telemarketing services can help increase your sales.

Telemarketing 98

Telemarketing Sales Upselling outsourcing 98

Inbenta

JUNE 2, 2021

They can also affect employee morale and efficiency. This can be an email account, a chat tool, or a project management system among other channels. They can provide 24/7 information on any company issues, from policies, seminars, documents to how to book meeting rooms or know more about after-work groups.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CustomerSuccessBox

APRIL 29, 2022

The moral of the above story is- If you have a high customer churn rate, no matter how many new clients you get, your business and revenue will suffer. Instead, you’ll have all the information you need to keep clients by combining real-time account health with CRM data and customer billing.

SaaS 52

SaaS Customer retention Metrics B2B 52

JustCall

MARCH 7, 2023

They need more personalized training that takes into account their strengths and weaknesses. This can be provided in digital or virtual workshops, video seminars, webinars, or one-on-one coaching and mentoring. But with the rise of the hybrid sales model, the recruitment process has changed dramatically.

Best practices 52

Best practices Sales Morale Personalization 52

Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. This helps in morale boosting as well as better handling of personal relationships when things are not going well. What I liked the most are the seminars and workshops we did all year round.

Call Center 182

Call Center Management Scripts Coaching 182