Quality Contact Solutions

APRIL 15, 2021

Teaching the different skills required for outbound and inbound telemarketing training is more important than ever before. As different as the job descriptions for inbound and outbound telemarketing are, the training required to perform these jobs is just as diverse. The one size fits all or blanket training approach doesn’t work.

Telemarketing 98

Telemarketing Scripts Sales Accountability 98

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. Many books have been written on creating calling scripts for telemarketing services. In B2B Telemarketing , you are typically calling someone that is not expecting your call. has run the?gamut

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Quality Contact Solutions

JULY 19, 2018

The best telemarketing companies understand the niche they serve and define their growth strategy to deliver the highest performance in that niche. At QCS, every call center and telemarketing program we conduct for our clients has a direct tie to growing or maintaining revenues on behalf of our clients. By Angela Garfinkel, President.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

Quality Contact Solutions

DECEMBER 31, 1969

It’s A-L-I-V-E (queue creepy music), outbound telemarketing is A-L-I-V-E (end creepy music)! Outbound telemarketing is an untapped resource that should be used more. When a salesperson is tasked with hunting their own leads, qualifying, closing, account management, marketing, etc., Slicing and dicing outbound telemarketing.

Telemarketing 64

Telemarketing outsourcing Sales Morale 64

Vcaretec

JULY 18, 2023

It's a wise move to decide to call center outsourcing solutions so you can maintain your attention on what matters most—running your business! If you're not careful, outsourcing could cause you more problems than it's worth. Together, they can support the success of your outsourced project. Be Clear Clarity is crucial.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Quality Contact Solutions

DECEMBER 31, 1969

Many companies use telemarketing to set appointments. Regardless of the industry, the keys to telemarketing appointment setting success remain the same. The telemarketing appointment setting team must have a good understanding of your core products and services. In telemarketing appointment setting, attitude is 80% of the job.

Telemarketing 65

Telemarketing outsourcing Sales B2B 65

Anexa BPO

MARCH 10, 2021

Business Process Outsourcing (BPO) provides access to professional freelance workers or companies specializing in services your company may not have the means to provide. More and more businesses rely on outsourcing via BPO companies to take on any workload that isn’t being efficiently managed. The Pros and Cons of Outsourcing.

outsourcing 75

outsourcing Telemarketing Business Process Outsourcing Customer retention 75

Quality Contact Solutions

AUGUST 20, 2021

Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, today announced that it is now officially SOC 2 Type 1 and HIPAA certified. In addition, the QCS expertise provides turnkey outsourced call center services that augment sales and marketing programs across various industries.?.

Call Center 98

Call Center Telemarketing outsourcing B2C 98

Quality Contact Solutions

SEPTEMBER 22, 2022

There are several popular social media platforms to choose from, but usually, it makes the most sense to be active on multiple accounts. Also, don’t forget to encourage your other team members to follow your accounts and like and share content. Telemarketing lead generation companies also help to provide more qualified leads.

Telemarketing 98

Telemarketing Advertising outsourcing Marketing 98

Quality Contact Solutions

NOVEMBER 12, 2021

If you want to create a company that people love and continue to do business with, you need to develop a culture of care and accountability for your customers. Angela Garfinkel is the President and Founder of Quality Contact Solutions, a leading outsourced telemarketing services organization. Request Price Quote.

Telemarketing 105

Telemarketing outsourcing Feedback Sales 105

Quality Contact Solutions

FEBRUARY 23, 2023

Business needed to go on, and outbound telemarketing services for the health care industry helped facilitate just that…keeping business moving forward. Sales organizations that work with the health care industry can benefit from outbound telemarketing services in several ways. How to Select a Telemarketing Services Company 4.

Telemarketing 52

Telemarketing outsourcing Upselling Sales 52

Quality Contact Solutions

DECEMBER 31, 1969

In this article, I’ll share how to calculate call center outsourcing cost for outbound calls. Outbound call center outsourcing cost. Telemarketing hours. The telemarketing hours should be an agreed-upon number of hours that the call center will invoice you for in a given period. Training hours. Monthly management fee.

outsourcing 53

outsourcing Call Center Telemarketing B2B 53

Quality Contact Solutions

DECEMBER 24, 2020

Telemarketing services can help those businesses experiencing a multitude of different challenges. Keep reading to learn the reasons to use telemarketing services. Our clients share the challenges they face and, ultimately, why they chose to work with Quality Contact Solutions as their telemarketing services partner.

Telemarketing 52

Telemarketing outsourcing Surveys B2B 52

Quality Contact Solutions

DECEMBER 31, 1969

Outbound telemarketing plays a vital role in the success and growth of companies. While current marketing practices tend to leverage the most successful trends, outbound telemarketing isn’t new. Outbound telemarketing is a communication channel that is still very alive , extremely effective and here to stay.

Telemarketing 49

Telemarketing outsourcing Upselling Sales 49

Quality Contact Solutions

FEBRUARY 26, 2021

A SOC 2 audit report provides detailed information and assurance about a service organization’s security, availability, processing integrity, confidentiality and/or privacy controls, based on their compliance with the AICPA’s (American Institute of Certified Public Accountants) TSC (Trust Services Criteria).

Telemarketing 52

Telemarketing B2C outsourcing Benchmark 52

Quality Contact Solutions

DECEMBER 31, 1969

It’s not uncommon for organizations to look towards outsourcing to support business demands that it cannot handle. This could be sales, accounting, customer service, payroll and general human resource management. Here are 6 reasons why technical support call center outsourcing is a great move for your business. It really isn’t.

Technical Support 56

Technical Support outsourcing Call Center Telemarketing 56

Quality Contact Solutions

DECEMBER 31, 1969

What is Worthwhile Work for Telemarketing Agencies? I can’t tell you how many times per week I get a telemarketing call and before the call is completed I find myself shaking my head. I shake my head because so many telemarketing agencies engage in practices that harm our industry. Nathan is a true, born and bred telemarketer.

Telemarketing 45

Telemarketing outsourcing Call Center Marketing 45

Quality Contact Solutions

JUNE 12, 2020

By Nathan Teahon, Strategic Account Manager. In the world of inbound call center outsourcing, many things are going to factor heavily in deciding which call center to use for inbound call handling. You can utilize offshoring for call center outsourcing if you are looking for the best prices. call centers.

outsourcing 52

outsourcing Call Center Telemarketing Accountability 52

Select VoiceCom Blog

JUNE 16, 2021

Today’s most competitive companies outsource, and it’s easy to understand why. With outsourcing, operational efficiency increases, bottom-line expenses decrease, accountability gets distributed, and growth opportunities improve. These are not just empty proclamations floated around by business outsourcing stakeholders […].

outsourcing 52

outsourcing Telemarketing Accountability Business Process Outsourcing 52

Select VoiceCom Blog

JUNE 16, 2021

Today’s most competitive companies outsource, and it’s easy to understand why. With outsourcing, operational efficiency increases, bottom-line expenses decrease, accountability gets distributed, and growth opportunities improve. These are not just empty proclamations floated around by business outsourcing stakeholders […].

outsourcing 52

outsourcing Telemarketing Accountability Business Process Outsourcing 52

Quality Contact Solutions

DECEMBER 31, 1969

Making the determination on whether you should use or continue to use an in-house call center versus an outsource call center is no small decision. If the answer is yes to any of these questions, then it may be worthwhile to evaluate outsourced call centers , depending on how you answer the other questions in consideration.

outsourcing 49

outsourcing Call Center Telemarketing Business Process Outsourcing 49

Quality Contact Solutions

DECEMBER 31, 1969

Technology has made it possible for outsourced call centers to leverage a remote workforce both effectively and efficiently outside of traditional offices, which is great! Making the decision to leverage a remote workforce as part of your outsourced call centers strategy isn’t as easy as just “setting up shop”.

outsourcing 56

outsourcing Call Center Sales Telemarketing 56

Quality Contact Solutions

JULY 26, 2022

Maybe because of your experiences, the word creates vivid flashbacks of answering phone calls from telemarketers devoid of personality at the most inconvenient times? Know this, though; scripts don’t have to be verbatim, and they most certainly can be read sans a monotone-robotic voice.

Scripts 98

Scripts Call Center Telemarketing Best practices 98

Quality Contact Solutions

DECEMBER 31, 1969

I’ve had the opportunity to work with a number of outsourcing organizations over the years. Contact center management is the way that each individual outsourcing firm organizes their operation. Telemarketing account managers and operations managers have a great burden of responsibility for the success of each client.

Contact Center 60

Contact Center Telemarketing Management outsourcing 60

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. Many books have been written on creating calling scripts for telemarketing services. In B2B Telemarketing , you are typically calling someone that is not expecting your call. has run the?gamut

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

Quality Contact Solutions

MARCH 19, 2019

Darla Jorgenson is the Accounting and Human Resource Manager at Quality Contact Solutions. Darla is self-motivated and diligent, while always eager to stay up to date with the constantly shifting human resources and accounting landscape. Other Articles You Might Find Interesting: B2B Telemarketing Services Spotlight Marcia Jenkins.

Telemarketing 73

Telemarketing B2B Call Center outsourcing 73

Quality Contact Solutions

DECEMBER 31, 1969

Julie is an outsourced telemarketing and call center operations expert. Julie came to QCS with 20 years of call center industry experience, including 17 years in Account Management and Client Services. Other Articles You Might Find Interesting: How to Write an Outbound Telemarketing Script. Angela Garfinkel, President.

Telemarketing 66

Telemarketing Automotive outsourcing Healthcare 66

OctopusTech

APRIL 12, 2019

We often make the mistake of merging the two terms Call Center Outsourcing and Business Process Outsourcing with each other. On the contrary, BPO services mainly handle front office (including customer management services such as telemarketing, customer support, sales, market research, technical support, etc.)

Call Center 86

Call Center Finance Telemarketing Business Process Outsourcing 86

Quality Contact Solutions

DECEMBER 31, 1969

Are you considering outsourcing your inhouse customer care? There are many key steps and factors that come into play when considering outsourcing. How do I pick the right outsource partner? So, how do you Successfully Outsource your Inhouse Customer Care? Find your outsource partner. Find your outsource partner.

outsourcing 56

outsourcing Customer Care Call Center B2C 56

CSM Magazine

JULY 2, 2021

Why You Need to Outsource Call Center Answering Services. There are many reasons why you might want to outsource to the call center market. You may be new to outsourcing and wondering how exactly this service can help you. In 2021, the Telemarketing & Call Centers sector in the USA would have a market share of around 24.2

Answering services 52

Answering services outsourcing Call Center Telemarketing 52

OctopusTech

JULY 29, 2020

And at that point, customer service outsourcing can back your business strongly no matter which industry you tackle with. Between all your business’s daily operations, managing staff, and attending important meetings, will you or your support team be able to find the time for chasing after delinquent accounts? Time and focus.

outsourcing 62

outsourcing Morale Finance Government 62

Quality Contact Solutions

DECEMBER 31, 1969

There are several reasons why a bank should use telemarketing companies to conduct its outbound telemarketing campaigns rather than internally. Telemarketing companies can augment the process of finding new business to help support your growth initiatives. Partnerships with telemarketing companies.

Telemarketing 40

Telemarketing Banking outsourcing Call Center 40

Quality Contact Solutions

OCTOBER 19, 2022

Working with a telemarketing company for appointment setting helps companies save time and money that would otherwise be spent by the internal sales team handling these efforts. In addition, outsourcing allows the sales team to focus better on closing deals and increasing sales conversions. Request a Price Quote.

Call Center 98

Call Center Scripts Telemarketing Best practices 98

Quality Contact Solutions

DECEMBER 31, 1969

Telemarketing services can help those businesses experiencing a multitude of different challenges. Our clients share the challenges they face and, ultimately, why they chose to work with Quality Contact Solutions as their telemarketing services partner. Every salesperson dreams of landing the next big account. Prospecting.

Telemarketing 40

Telemarketing Sales Surveys Accountability 40

Quality Contact Solutions

DECEMBER 31, 0001

Outsourcing your inbound call center is easy! An inbound call center, whether it is kept inhouse or placed externally with an outsourced partner, is arguably one of the most critical pieces of any business. The vital role of an outsourced inbound call center. Why use an outsourced partner to run the inbound call center?

outsourcing 40

outsourcing Call Center Telemarketing B2B 40

Quality Contact Solutions

DECEMBER 31, 1969

An inbound call center, whether it is kept inhouse or placed externally with an outsourced partner, is arguably one of the most critical pieces of any business. The vital role of an outsourced inbound call center. Outsourced inbound call centers are trained to fulfill customer needs while delivering exceptional customer service.

outsourcing 40

outsourcing Call Center Telemarketing B2B 40

Quality Contact Solutions

DECEMBER 31, 1969

Don’t wait until something turns up that had a less than desirable outcome (for instance a mistake on a customer’s account) to have a coaching moment with your employee. Other Articles You Might Find Interesting: Worthwhile Work = Success in Telemarketing Agencies. How to have Fun in Inbound and Outbound Telemarketing.

Call Center 66

Call Center Telemarketing Construction Coaching 66