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How AWS Sales uses generative AI to streamline account planning

AWS Machine Learning

These documents are internally called account plans (APs). In 2024, this activity took an account manager (AM) up to 40 hours per customer. In this post, we showcase how the AWS Sales product team built the generative AI account plans draft assistant. Its a game-changer for serving my full portfolio of accounts.

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How to Start Playing at CandyLand Casino: Registering and Logging Into Personal Account

CSM Magazine

Registering and logging into a personal account on a gaming site are important steps for every new member. The process of creating an account at CandyLand Casino login is fast enough and requires little effort. Logging in to your personal account is a key moment to get full access to all functions.

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How Government (and Any Business) Can Transform Customer Experience with Gabriele Masili

ShepHyken

How can personalization contribute to better engagement? Trust can be built by engaging constituents and personalizing services to meet their needs. This means creating journeys that take into account how individuals interact with services. Personalizing services means adjusting them to fit the needs of different people.

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It’s all about context stupid! Why most businesses fail to take this into account

Beyond Philosophy

They were asking for the account number right off the bat. The senior managers thought customers would be ready to present their account numbers upon getting through the call center queue. The quicker the call center employee had the account number, the faster they could resolve the issue and have their employee process another call.

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The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Inspire personal accountability in the workplace. Scale your customer success program without losing that personal touch. In this webinar, you will learn to: Build a customer-centric culture. Break down organizational silos, creating a “one organization” mentality. Build “walk-through-fire” customer AND employee loyalty.

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Mastering the Customer Experience with Edwin Margulies

ShepHyken

Transaction Taxonomy: Make an account of the different types of transactions you are already doing. They want personalization. Edwin Margulies developed an 8-step process to help businesses tackle CX improvements: Teaming and Goal-Setting: Understand the corporate goals and ensure that your CX goals are aligned with them.

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Guest Post: Here Are The Do’s & Don’ts of Social Media Customer Service

ShepHyken

Does your social media specialist have the autonomy to answer FAQs, or will there be a different point person? It’s one thing to not interact with spammy accounts, it’s another thing to completely avoid confrontation on social media. Don’t engage with spam accounts . That takes answering some of the questions below: .

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Everyone Is Accountable and Responsible for a Great Customer Experience!

Speaker: Bryan Horn, Founder, CS Solutions

Further and further down the rabbit hole you fall, and each time you're transferred, the waiting room music plays longer and longer, and the person at the end of the line knows less and less about you and your problems. After the call, you've probably popped a blood vessel. Examples of both HORRIBLE and FANTASTIC customer interactions.

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Digitizing Logistics: Harness the Power of Data in 4 Steps

Personalizing messages to your priority accounts. Ready to impress your boss with killer results? Learn how to carry out a data-driven demand gen strategy by: Nailing down your ideal customer profile (ICP). Leveraging intent data. Reviewing, reporting, and refining for better results.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.