Beyond Philosophy

AUGUST 22, 2024

Ali Cudby , CEO of Alignment Growth Strategies , a Customer Experience consultancy, sent us a video about human and AI relationships and how to leverage AI to build customer relationships. Let’s play the video : I found that video helpful in considering how to use AI to build an experience.

Scripts 195

Scripts Education Personalization Consulting 195

AWS Machine Learning

OCTOBER 9, 2023

Transforming raw data into a format that is suitable for a model is key to getting better personalized recommendations for end-users. To be able to develop this understanding of users, Amazon Personalize needs to train on the historical user behavior so that it can find patterns that are generalizable towards the future.

Personalization 112

Personalization Engineering Automotive Best practices 112

Spearline

DECEMBER 8, 2020

Video conferencing has become a core facet of the year 2020, enabling organizations to communicate, family and friends to stay connected, and even for medical practitioners to assess their patients. By 2024 , research projects that the video conferencing industry will be worth US$20 billion. Departure from in-person meetings.

Technology 90

Technology Personalization Accountability Marketing 90

Vistio

SEPTEMBER 25, 2024

ServiceSim: Transforming Agent Training with Personalized Learning ServiceSim is an advanced contact center training platform that revolutionizes the way agents are trained. This keeps the training personalized, effective, and always aligned with each agent’s evolving needs. That’s where ServiceSim comes in.

Personalization 52

Personalization Contact Center Feedback Analytics 52

AWS Machine Learning

JUNE 29, 2023

In this post, we show how to use the user’s current device type as context to enhance the effectiveness of your Amazon Personalize -based recommendations. Although this post shows how Amazon Personalize can be used for a video on demand (VOD) use case, it’s worth noting that Amazon Personalize can be used across multiple industries.

Personalization 74

Personalization APIs Enterprise Engineering 74

Beyond Philosophy

JUNE 15, 2023

Nevertheless, we treat them as if they’re an entity, almost human-like, and we form something close to a personal connection with them. Forming an attachment is vital, here, establishing an Emotional Bank account. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos!

Banking 363

Banking Construction Accountability Advertising 363

AWS Machine Learning

MARCH 30, 2023

Amazon Personalize is excited to announce the new Trending-Now recipe to help you recommend items gaining popularity at the fastest pace among your users. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Personalization 94

Personalization APIs Accountability Engineering 94

ShepHyken

JULY 15, 2022

Within 30 minutes of the scheduled call, you make them a quick self-recorded video thanking them and sharing your excitement. Step 3: Due to your generosity, personalized advisory, and ability to identify and solve their problems for free up-front, they decide to sign up with you five days later. Conclusion.

Coaching 342

Coaching Customer centricity Accountability Feedback 342

ChurnZero

MAY 9, 2024

Time flies, accounts fall through the cracks, renewals get harder, and you miss upsell opportunities. In just 15 minutes of his CSM Appreciation Week tune-up mini webinar, Ryan showed us a three-step customer success outreach technique that’ll get you closer to hitting your accounts more regularly. So what can you do to fix it?

Accountability 52

Accountability Upselling Coaching Best practices 52

SharpenCX

FEBRUARY 24, 2023

A study by Walker found that 80% of consumers expected personalized customer service from businesses across all sectors – and they’re willing to pay more for it, too. In today’s digital age, you can no longer afford NOT to provide personalized experiences for your customers. Don’t forget about your agents.

Banking 76

Banking Personalization Customer Experience Chatbots 76

Certified Languages International

JANUARY 29, 2024

Through on-demand video interpretation platforms, online American Sign Language (ASL) interpreter services allow deaf and hard-of-hearing users to securely access a sign language interpreter within minutes. What is an ASL video interpreter? Sign in: Enter your access code to sign in to the CLI video interpreting web address.

Best practices 40

Best practices Accountability Technology Personalization 40

Certified Languages International

JANUARY 12, 2024

Video remote interpreting (VRI) is a telehealth technology from language companies like Certified Languages International (CLI) that connects medical staff with professional video interpreters within seconds. There are no delays in coordinating schedules for in-person translating.

Healthcare 40

Healthcare Technology Personalization Consulting 40

AWS Machine Learning

AUGUST 15, 2023

Digital assets, together with recorded user behavior, can facilitate customer engagement by offering interactive and personalized experiences, allowing companies to connect with their target audience on a deeper level. According to a study, by 2021, videos already make up 81% of all consumer internet traffic.

Chatbots 85

Chatbots Enterprise Accountability Best practices 85

AWS Machine Learning

JUNE 4, 2024

Businesses today heavily rely on video conferencing platforms for effective communication, collaboration, and decision-making. AWS account – You’ll need an active AWS account. Enable Claude Anthropic models – These models should be enabled in your AWS account. I am your account executive here at Aws. spk_0: Yeah.

Engineering 115

Engineering Accountability Best practices Analytics 115

ClientSuccess

MARCH 23, 2021

Video conferencing with customers. It’s interesting to think that just a year ago video conferencing was much less common, even in meetings with external clients or remote employees. Today, however, a year into our ‘new normal’ , video conferencing provides a much-needed element of personal connection and humanity to online calls.

SaaS 65

SaaS Personalization Accountability Sales 65

Revation Systems

SEPTEMBER 24, 2020

As consumers do business with organizations from the comfort of their own homes, communication modes such as webchat, SMS and video have become more popular during the pandemic. You’re on Camera: Why Video Banking Will Continue to Enhance the Customer Journey Beyond the Pandemic. The Value of Communicating Via Video.

Banking 62

Banking Technology Contact Center Personalization 62

Comm100

MAY 4, 2023

Personal, human interactions. Live chat allows banks and other financial institutions to bring the personal touch back into virtual interactions. Let’s find out how live chat helps banks achieve this human, personalized communication, while delivering the convenience of digital banking they now expect.

Banking 52

Banking Personalization Customer Experience Wait times 52

VocalCom

FEBRUARY 19, 2018

Video has been a popular medium for ages, but never has it shown as much potential for business as it does today. Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. Make videos short and relevant.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

Hodusoft

NOVEMBER 19, 2020

It allows customers to easily interact with a customer care agent or account manager, without stepping their foot in the bank. A video chat contact center software can bring further improvements in online banking systems. Confidentiality: Conversations can be kept confidential with the help of a video chat contact center solution.

Contact center software 52

Contact center software Banking Contact Center contact center solutions 52

AWS Machine Learning

OCTOBER 15, 2024

Public speaking is a critical skill in today’s world, whether it’s for professional presentations, academic settings, or personal growth. Authenticated users are granted access to the Public Speaking Mentor AI Assistant web portal to upload audio and video recordings. This solution uses Amazon Transcribe for speech-to-text conversion.

APIs 125

APIs Construction Engineering Accountability 125

CSM Magazine

NOVEMBER 13, 2024

It achieves this by using enormous volumes of data to forecast the videos a user is most likely to appreciate. Likes, comments, shares, and watch time; Video information. Captions, sounds, and hashtags; Device and account settings. Usually, videos on TikTok run for between 15 and 60 seconds. The bandwagon effect.

Accountability 52

Accountability Personalization Technology Customer Experience 52

CSM Magazine

MARCH 15, 2021

In a world full of media getting your hands-on video editing programs has never been easier. So, the question is – how do you get your videos to stand out amongst them all. Getting your videos to look professional involves a boatload of techniques and equipment. iMovie is perfect for a person who is new to video editing.

Accountability 52

Accountability Technology Personalization 52

ShepHyken

MAY 10, 2022

ByteDance, the parent company that owns TikTok, found that the most viral videos are 22 seconds long. Your audience needs to watch until the end of the video. Spark Ads performs differently than if you were to post from your brand account because everything on TikTok needs to feel human and personal. Advertise on TikTok.

Advertising 245

Advertising B2B Accountability Marketing 245

CSM Magazine

JULY 14, 2022

This app has evolved beyond the photo-sharing app it used to be, with video content and reels taking it to the next level. Why Does Your Company Need an Instagram Account? Let’s discuss some reasons why your company should have an Instagram account. The first and most obvious is that you may create a business account.

Accountability 59

Accountability Customer Service Advertising Feedback 59

AWS Machine Learning

SEPTEMBER 23, 2024

Prerequisties The proposed solution can be implemented in a personal AWS environment using the code that we provide. Before running the labs in this post, ensure you have the following: An AWS account. If this is your first time setting up an AWS account, see the IAM documentation for information about configuring IAM.

APIs 122

APIs Scripts Technology Accountability 122

TechSee

OCTOBER 28, 2024

By integrating Visual AI, the system can request an image or video to analyze the issue in real-time. However, when that same elderly relative opens a screen-sharing session or starts a video call, and you can see the issue , helping them resolve the problem becomes infinitely easier. The same is true for AI.

Technical Support 109

Technical Support Sales Technology Personalization 109

Serenova

JULY 21, 2020

Video is now everywhere , providing a comfortable work communication medium that is relied on for all manner of business-critical use cases, competitive differentiation and even new revenue streams. Today, we are enhancing contact center agents’ ability to fully engage with customers by bringing video to the cloud contact center.

Contact Center 90

Contact Center Analytics Technical Support Healthcare 90

ShepHyken

SEPTEMBER 22, 2023

From AI-powered chatbots to hyper-personalization, and with the aid of knowledge-base management solutions , the future of customer service is bright and full of potential. With the switch-to-video feature, customers can seamlessly switch to a live video chat with a customer service representative without leaving their preferred channel.

Customer Service 166

Customer Service Chatbots Self service Customer Care 166

Beyond Philosophy

SEPTEMBER 19, 2024

Here is an example: If you didn’t watch the video, I summarized five of the excuses he mentions: So, going out of my drive this morning, I drove straight into a bus. It might reflect real or fabricated circumstances, but its main purpose is to shield somebody from accountability. So, I am not a rude person; it was just a bad moment.

Government 195

Government Accountability Call Center Personalization 195

Comm100

JUNE 4, 2020

Because when you offer audio and video chat within your live chat offering, its popularity rises even further. Audio and video chat give agents the ability to speak directly with the customer, seamlessly switching from typing to talking. But first, here’s a quick video on what audio and video chat is and how you can use it: 1.

Technical Support 59

Technical Support Scripts Sales Personalization 59

AWS Machine Learning

AUGUST 15, 2022

Today, we are excited to announce Promotions feature in Amazon Personalize that allows you to explicitly recommend specific items to your users based on rules that align with your business goals. You can use promotions in domain dataset groups and custom dataset groups ( User-Personalization and Similar-Items recipes).

Personalization 82

Personalization APIs Entertainment Marketing 82

Myra Golden Media

APRIL 28, 2021

Engage with video. Video helps store information for more extended periods than other forms, such as audio and kinesthetic learning. Video helps store information for more extended periods than other forms, such as audio and kinesthetic learning. I have dozens of YouTube videos you can use in your training.

Customer Service 317

Customer Service Morale Contact Center Call Center 317

CX Accelerator

OCTOBER 21, 2019

It’s mentally, emotionally, and physically draining, and it’s so easy and tempting to push aside our personal health while we’re focused on our jobs. Or to keep track of all your personal to-do items. There are tons of great options out there, but my personal favorite is Asana. A Unified Communication/Video Tool.

Customer Experience 208

Customer Experience Journey mapping Education Accountability 208

ShepHyken

FEBRUARY 12, 2021

Video Chat. Consider incorporating video chat if you have not already done so. According to an IPSOS survey in May 2020, 57% of Americans regularly used video chat. 38% of respondents had never used this channel before the outbreak, but 85% could see themselves using video chat going forward. Self-Help Channels.

Chief Customer Officer 294

Chief Customer Officer Call Center Consulting Consulting 294

Vonage

APRIL 6, 2016

But this time, make a “personal connection” first. This little exercise shows how easy it is to improve customer experience by adding a personal touch. When service between companies and customers is provided person-to-person, do everything you can to create, support and enhance a real connection between real people.

Personalization 74

Personalization Customer Experience Education Customer Service 74

Certified Languages International

MAY 6, 2020

And while over-the-phone interpreting is at the heart of what we do, we’re also very committed to ensuring our video remote interpreting (VRI) solution exceeds your expectations as well. 3-way video call. Function: Add your remote non-English-speaking customer into a video session with an interpreter. Top languages.

Scripts 52

Scripts Accountability Technology Personalization 52

TechSee

OCTOBER 9, 2018

According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359