Beyond Philosophy

AUGUST 8, 2018

Choice Architecture, a principle that psychologists have studied for decades, is the concept that describes how the presentation of information affects people’s decision-making. Framing is the tone you use to present your options. For example, a few of my old accounts still had a paper statement come to the house.

Advertising 278

Advertising Customer Experience Accountability Marketing 278

Beyond Philosophy

MAY 8, 2017

Six years later, the outcomes of this study hold true – customers’ emotional and subconscious responses to your brand account for a good half of the total Customer Experience.

Customer Experience 352

Customer Experience Advertising Customer emotions Consulting 352

Beyond Philosophy

OCTOBER 2, 2017

Since you can’t rely on customers to account for what made them feel the way they did, you must understand the hidden influences present in your current Customer Experience and how they motivate behavior. These hidden influences range from visual or external clues to emotional or internal clues.

Customer Experience 573

Customer Experience Customer emotions Consulting Consulting 573

Beyond Philosophy

JANUARY 15, 2019

Research shows that when more testosterone is present in the body, people are more likely to engage in risky behavior. The way choices are presented changes our risk tolerance. People who are close to retirement might not make the same investments as a kid opening their first retirement account, and so on.

Consulting 257

Consulting Consulting Accountability Customer Experience 257

AWS Machine Learning

OCTOBER 31, 2024

An AWS account and an AWS Identity and Access Management (IAM) principal with sufficient permissions to create and manage the resources needed for this application. If you don’t have an AWS account, refer to How do I create and activate a new Amazon Web Services account? The script deploys the AWS CDK project in your account.

APIs 118

APIs Scripts Accountability Construction 118

ShepHyken

AUGUST 31, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. Customer journey mapping illuminates touchpoints that present perfect opportunities for collecting customer feedback. Read Shep’s latest Forbes article: AI Will Not Eliminate Jobs

Journey mapping 333

Journey mapping Upselling CRM Feedback 333

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Mitigation strategies : Implementing measures to minimize or eliminate risks.

Government 89

Government Management APIs Accountability 89

ShepHyken

SEPTEMBER 18, 2020

Of course, it’s important to take into account the kind of feedback you’re asking for. Try presenting it in a way that visually tells the story behind the data. Instead of simply telling your team, “We’re doing pretty well with customer service,” you can show them just how well they’re doing. Then share it with your team.

Feedback 316

Feedback Customer Service Surveys Accountability 316

Beyond Philosophy

DECEMBER 10, 2021

Back when I was working in corporate life, I went to a presentation in London. Instead of complaining that people don’t use Net Promoter appropriately, Reichheld decided to present an alternative that’s an appropriate metric to hold people accountable. In other words, people in accounting go to jail if they cheat. .

Airlines 273

Airlines Metrics SaaS Accountability 273

Callminer

FEBRUARY 19, 2020

There are numerous issues for which call center managers and leaders must account in running a successful customer support operation. Maintaining a working training protocol for your team members involves accounting for issues with comprehension and individual learning needs. Effective Customer Support Training. Technological Shifts.

Call Center 287

Call Center Accountability Technology Customer Support 287

AWS Machine Learning

FEBRUARY 21, 2025

To test it, you can ask a question that isnt present in the agents knowledge base, making the LLM either refuse to answer or hallucinate. The Amazon Bedrock agent answers the question correctly using the cached answer even though the information is not present in the agent knowledge base. ms, sys: 0 ns, total: 10.4

Engineering 111

Engineering APIs Analytics Enterprise 111

AWS Machine Learning

NOVEMBER 13, 2024

This innovative feature empowers viewers to catch up with what is being presented, making it simpler to grasp key points and highlights, even if they have missed portions of the live stream or find it challenging to follow complex discussions.

APIs 123

APIs Scripts Accountability Entertainment 123

Beyond Philosophy

JUNE 11, 2021

We also discovered that when they were squeaking, we would add resources to manage their accounts. We ended up where we had customers generating decent revenue, but nowhere near the revenue they should to warrant the resources that we had devoted to the management of the account. Holding Customers Accountable.

Airlines 248

Airlines Accountability Banking Telecommunications 248

AWS Machine Learning

NOVEMBER 7, 2024

SageMaker JumpStart is a machine learning (ML) hub that provides a wide range of publicly available and proprietary FMs from providers such as AI21 Labs, Cohere, Hugging Face, Meta, and Stability AI, which you can deploy to SageMaker endpoints in your own AWS account.

Enterprise 106

Enterprise APIs Government Accountability 106

Beyond Philosophy

NOVEMBER 20, 2015

I had it all: a big expense account, a big budget, and a big salary. Acknowledge your mistake (or fault), apologize for the problem, and present a plan to fix the damage. See the stories here , then write your own (use #BetheBoss in the post). I was a senior executive with 3,500 people reporting to me globally. I quit, of course!

Consulting 344

Consulting Consulting Customer Experience Accountability 344

Beyond Philosophy

JANUARY 8, 2018

Only the other day I presented to a once-great organization, much like Kodak and Blockbuster. Yes, there are a few Blockbuster stores still operating as of April 2017, although mostly in Alaska, and one has a funny Twitter Account! ).

Customer Experience 313

Customer Experience Consulting Consulting Marketing 313

Beyond Philosophy

JULY 14, 2022

So as we go through these four theories of humor, let’s consider how we can apply these concepts to business, whether through the contact center, account management, or marketing. . In essence, it indicates that a situation can be funny once it is distant from the present company. Humor Theory #1: Superiority Theory.

Coaching 413

Coaching Consulting Consulting Personalization 413

ShepHyken

JANUARY 27, 2020

From mobile devices that require biometric authentication to replacing the pin codes and using biometric data to open accounts, the business world is undergoing a transformation. Steven Van Belleghem) I want to present you 10 of the most renowned and experienced keynote speakers on the topics of customer experience and marketing.

Customer Service 53

Customer Service Customer retention Airlines Employee engagement 53

ShepHyken

MAY 27, 2019

It’s also impacted consumer expectations, raising the bar on customer experience and holding businesses accountable to deliver. For businesses, this presents both challenges and opportunities, particularly around identity verification.

Journey mapping 274

Journey mapping Customer Service Employee engagement Morale 274

Beyond Philosophy

MARCH 12, 2022

To begin with, we borrow from a concept in Stephen Covey’s 7 Habits of Highly Effective People called the Emotional Bank Account. An Emotional Bank Account is a lot like a regular bank account where you make deposits and withdrawals. Key Ideas to Improve your Customer Experience.

Banking 39

Banking Construction Consulting Consulting 39

CCNG

NOVEMBER 9, 2022

Maintaining connectedness within a contact center has always presented unique challenges. Automatically aggregate, synthesize and analyze collective data and present it in functional real-time management dashboards to every stakeholder. Create an environment of trust, transparency and accountability.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

ShepHyken

FEBRUARY 7, 2020

To make sure that customer experiences with your business are informative and user-friendly, you should consider creating a phone menu that presents limited options. Recently, she has published original content on the voice services, human resources, and accounting industries.

B2B 265

B2B Answering services Chatbots Surveys 265

CCNG

JUNE 19, 2024

” Undoubtedly, executives face pressures from investors and boards to present an idealized public face. To underscore engagement, accountability, and retention as mission-critical priorities across all levels, link executive compensation to the same metrics. With only 30% of U.S.

Metrics 195

Metrics Accountability Employee engagement Contact Center 195

AWS Machine Learning

MARCH 19, 2025

Its the kind of ambitious mission that excites me, not just because of its bold vision, but because of the incredible technical challenges it presents. Theyve taken on a technology most of us now take for granted: search.

Healthcare 138

Healthcare Enterprise APIs Transportation 138

Beyond Philosophy

MAY 19, 2022

The Role of Mental Accounting in Subscriptions. Mental Accounting plays into this principle of subscriptions. Mental accounting puts money in psychological buckets, even though money is fungible. From a mental accounting perspective, subscriptions often are not accounted for.

Accountability 221

Accountability Consulting Consulting Customer Experience 221

AWS Machine Learning

OCTOBER 30, 2024

If this option isn’t visible, the Global Resiliency feature may not be enabled for your account. You can see that the new Global Resiliency enabled version (Version 2) is replicated and the new alias BookHotelDemoAlias_GR is also present. For more information, see Use Global Resiliency to deploy bots to other Regions.

Chatbots 98

Chatbots Interactive Voice Response APIs Telecommunications 98

Beyond Philosophy

SEPTEMBER 13, 2019

In our global Customer Experience consultancy, we take the Representative Heuristic into account when we do the Emotional Signature ®. The Emotional Signature is a research exercise we do that determines the level of emotional engagement that your present experience with your customers.

Banking 325

Banking Consulting Consulting Government 325

Beyond Philosophy

JUNE 8, 2023

I assumed that the people I presented to understand why what I wanted was so critical to the organization. So, when presenting a case for change, logic, stories, and goals are essential. Also, get finance to sign off on those costs before you present, so they can’t argue.) Don’t neglect your presentation.

Finance 195

Finance Marketing Personalization Accountability 195

Beyond Philosophy

MARCH 31, 2022

Another influence here is Mental Accounting, which describes how we categorize costs. These firms use the present inflationary environment as an opportunity to raise prices. This second group presents an opportunity for Stephanie and other companies like hers that want to do a better job with a price increase at a time like this.

Customer Experience 221

Customer Experience Real estate Customer centricity Call Center 221

CX Accelerator

JUNE 27, 2019

Originally posted on the Rustici Software Blog Last month, I presented to the Nashville Network of Customer Experience Professionals Association (CXPA) and shared how we’ve built a remarkable place to work at Rustici Software and how that leads to providing exceptional service to our customers.

Accountability 243

Accountability Customer Support Surveys Personalization 243

CX Accelerator

APRIL 1, 2020

Accountability. The problem this presents is one of perception where “Our CX is failing, it’s time to turn it off” becomes an all too common occurrence. Present the facts, with an honest interpretation about what they mean for your business and encourage that message to move through your entire organisation.

Metrics 228

Metrics Morale Benchmark Government 228

AWS Machine Learning

NOVEMBER 21, 2024

The path to creating effective AI models for audio and video generation presents several distinct challenges. The pre-annotation Lambda function can process the input manifest file before data is presented to annotators, enabling any necessary formatting or modifications. On the SageMaker console, choose Labeling workforces.

APIs 86

APIs Feedback Telecommunications Management 86

Beyond Philosophy

JANUARY 28, 2019

For example, if you have a customer that interacts with you online, and only online, work with those preferences when you are developing the account. Work with their preferences to deepen the relationship. Don’t waste time and energy trying to drive them to a brick and mortar location. Help them get the most out of your online channels.

Consulting 348

Consulting Consulting Benchmark Personalization 348

ShepHyken

MARCH 13, 2020

He or she can use all features, edit the details, and add admins, staff, and managers to the help desk account. Read Shep’s latest Forbes article: Seven Tips To Make You A Rock Star At Your Next Presentation. For instance, the super admin has access to almost everything in the ticketing system. Effortless Ticket Tracking.

Customer Support 273

Customer Support Customer retention Customer Experience Management 273

Beyond Philosophy

MARCH 17, 2022

Make a Deposit in the Customer’s Emotional Bank Account. Covey discusses relationships with others as having an emotional bank account into which your interactions make deposits and withdrawals. We bring this concept of the emotional bank account into our work in our global Customer Experience consultancy.

Banking 195

Banking B2C B2B Construction 195

Beyond Philosophy

MAY 29, 2021

My unsubscribing experience included a detailed accounting of all the features to which I would no long have access—in bold, red typeface. We also explain how you can use these effects to your benefit when presenting your marketing message and in your Customer Experience. Loss Aversion is the 2 nd of the ten effective ways.

Marketing 210

Marketing Consulting Consulting Banking 210

AWS Machine Learning

JANUARY 31, 2025

Prerequisites We assume you have access to and are authenticated in an AWS account. Use FMs for WSI-level tasks Analyzing entire WSIs presents unique challenges due to their massive size, often exceeding 50,000 x 50,000 pixels. The AWS CloudFormation template for this solution uses t3.medium

Healthcare 94

Healthcare Scripts Benchmark SaaS 94