Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question.

Telemarketing 97

Telemarketing Scripts B2B Call Center 97

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

JANUARY 24, 2025

In the preceding architecture diagram, AWS WAF is integrated with Amazon API Gateway to filter incoming traffic, blocking unintended requests and protecting applications from threats like SQL injection, cross-site scripting (XSS), and DoS attacks. This approach addresses the risk of LLM05:2025 Improper Output Handling.

APIs 119

APIs Scripts Best practices Management 119

AWS Machine Learning

NOVEMBER 15, 2024

The rapid advancement of generative AI promises transformative innovation, yet it also presents significant challenges. For early detection, implement custom testing scripts that run toxicity evaluations on new data and model outputs continuously. For each model, you can explicitly allow or deny access to actions.

APIs 113

APIs Government Best practices Metrics 113

AWS Machine Learning

JULY 17, 2024

QSI enables insights on your AWS Support datasets across your AWS accounts. First, as illustrated in the Linked Accounts group in Figure 1, this solution supports datasets from linked accounts and aggregates your data using the various APIs, AWS Lambda , and Amazon EventBridge. Synchronize the data source to index the data.

Scripts 128

Scripts APIs Enterprise Accountability 128

AWS Machine Learning

MARCH 8, 2023

SageMaker requires that the training data for an ML model be present either in Amazon Simple Storage Service (Amazon S3), Amazon Elastic File System (Amazon EFS) or Amazon FSx for Lustre (for more information, refer to Access Training Data). Store your Snowflake account credentials in AWS Secrets Manager.

Scripts 134

Scripts Accountability Enterprise Management 134

AWS Machine Learning

FEBRUARY 29, 2024

In this post, we present a framework for automating the creation of a directed acyclic graph (DAG) for Amazon SageMaker Pipelines based on simple configuration files. The framework code and examples presented here only cover model training pipelines, but can be readily extended to batch inference pipelines as well. The model_unit.py

Scripts 128

Scripts Engineering Metrics Best practices 128

AWS Machine Learning

JULY 11, 2024

Retrieval Augmented Generation (RAG) is a popular paradigm that provides additional knowledge to large language models (LLMs) from an external source of data that wasn’t present in their training corpus. Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account set up.

Scripts 133

Scripts Accountability APIs Engineering 133

ChurnZero

NOVEMBER 8, 2024

Training took months, and canned responses broke down the moment a customer veered off-script. Today, generative AI presents an unprecedented opportunity to tackle these challenges. Whether it’s updating an account, scheduling a meeting, or walking a customer through a complex setup, AI is removing friction from customer interactions.

Scripts 52

Scripts Personalization Metrics Accountability 52

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script.

Scripts 144

Scripts APIs Engineering Construction 144

Call Experts

APRIL 1, 2021

A Contact center depends on outstanding scripts, team-members, automations, training, and protocols. . What is a contact center script? A script’s goal is to manage the customer experience via detailed, consistent, and productive conversations. Often months beforehand, the directors send a script to their actors.

Scripts 59

Scripts Contact Center Call Center Best practices 59

Beyond Philosophy

AUGUST 22, 2024

For example, regarding customer education, she brings up Synthesia, which generates an AI voiceover for video scripts. Absorb creates presentations based on prompts one feeds it. Absorb creates presentations based on prompts one feeds it. Cudby also mentions Absorb , a company that uses AI in the learning management space (LMS).

Scripts 195

Scripts Education Personalization Consulting 195

AWS Machine Learning

NOVEMBER 30, 2023

You then perform a search against OpenSearch Service with the names and the embedding from the article to retrieve images that are semantically similar with the presence of the given celebrity, if present. The result from the multimodal model scores the images with a scarf present higher.

Scripts 127

Scripts APIs Entertainment Accountability 127

AWS Machine Learning

JULY 25, 2024

Streamline content creation – Amazon Q can assist in generating drafts, outlines, and even complete content pieces (such as reports, articles, or presentations) by drawing on the knowledge and data stored in SharePoint. You need a Microsoft Windows instance to run PowerShell scripts and commands with PowerShell 7.4.1+.

Scripts 122

Scripts APIs Engineering Enterprise 122

AWS Machine Learning

AUGUST 1, 2024

The complete flow is shown in the following figure and it covers the following steps: The user invokes a SageMaker training job to fine-tune the model using QLoRA and store the weights in an Amazon Simple Storage Service (Amazon S3) bucket in the user’s account. Model artifacts are copied from the user’s account into an AWS managed S3 bucket.

APIs 128

APIs Scripts Real estate Accountability 128

Quality Contact Solutions

DECEMBER 16, 2020

By Nathan Teahon, Strategic Account Manager. Recently I was asked what the key was to create a robust B2B Telemarketing Script. It’s a good question, and after having helped develop and implement thousands of successful scripts over the years, I don’t have that 30-second elevator pitch answer to that question.

Telemarketing 52

Telemarketing Scripts B2B Call Center 52

AWS Machine Learning

JUNE 16, 2023

Not all drivers present the same risk profile. SambaSafety’s data science team maintained several script-like artifacts as part of their development workflow. These scripts performed several tasks, including data preprocessing, feature engineering, model creation, model tuning, and model comparison and validation.

Scripts 109

Scripts Engineering Accountability Consulting 109

AWS Machine Learning

FEBRUARY 14, 2024

This input manifest file contains metadata for a labeling job, acts as a reference to the data that needs to be labeled, and helps configure how the data should be presented to the annotators. This is where any formatting or special modifications to the items can be done before presenting the data to the annotators in the UI.

Scripts 132

Scripts Engineering Entertainment Healthcare 132

AWS Machine Learning

JANUARY 8, 2024

The first allows you to run a Python script from any server or instance including a Jupyter notebook; this is the quickest way to get started. In the following sections, we first describe the script solution, followed by the AWS CDK construct solution. The following diagram illustrates the sequence of events within the script.

Scripts 127

Scripts Construction APIs Healthcare 127

AWS Machine Learning

DECEMBER 22, 2023

The agent can assist users with finding their account information, completing a loan application, or answering natural language questions while also citing sources for the provided answers. This memory allows the agent to provide responses that take into account the context of the ongoing conversation.

Scripts 128

Scripts Chatbots Accountability Multi-channel support 128

Nicereply

MAY 29, 2023

Boost customer satisfaction with our 42 expert-crafted live chat scripts. Live chat scripts are one of those critical tools. Table of Contents Are live chat scripts a double-edged sword? There are obvious advantages to using scripts as a support team. The problems begin when scripts are used too liberally.

Scripts 52

Scripts Customer Service Feedback Customer Support 52

Balto

JUNE 23, 2022

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52

Scripts Coaching Contact Center Surveys 52

AWS Machine Learning

NOVEMBER 20, 2023

During a 1-day workshop, we were able to set up a distributed training configuration based on SageMaker within KT’s AWS account, accelerate KT’s training scripts using the SageMaker Distributed Data Parallel (DDP) library, and even test a training job using two ml.p4d.24xlarge 24xlarge instances. region_name}.amazonaws.com/pytorch-training:2.0.0-gpu-py310-cu118-ubuntu20.04-sagemaker'

Scripts 123

Scripts Finance Telecommunications Enterprise 123

AWS Machine Learning

NOVEMBER 15, 2023

The following diagram presents the overall solution workflow. If you don’t want to change the quota, you can simply modify the value of the MAX_PARALLEL_JOBS variable in the script (for example, to 5). This solution will incur costs in your AWS account. Note that individual pipeline scripts are not created yet at this point.

Scripts 121

Scripts Best practices Accountability Engineering 121

AWS Machine Learning

AUGUST 29, 2023

The presented MLOps workflow provides a reusable template for managing the ML lifecycle through automation, monitoring, auditability, and scalability, thereby reducing the complexities and costs of maintaining batch inference workloads in production. The central model registry could optionally be placed in a shared services account as well.

Scripts 98

Scripts APIs Enterprise Accountability 98

Fonolo

OCTOBER 21, 2021

You can reduce customer frustration significantly by talking to them like a person, and not just an account number. Agents should exercise intuition for each unique interaction, rather than blindly following a script. Train your agents’ empathy skills with these 5 tips: 1. Evaluate the scenario before responding.

Call Center 177

Call Center Contact Center Scripts Employee engagement 177

AWS Machine Learning

APRIL 26, 2024

Also make sure you have the account-level service limit for using ml.p4d.24xlarge user Write a Python script to read a CSV file containing stock prices and plot the closing prices over time using Matplotlib. The file should have columns named 'Date' and 'Close' for this script to work correctly. 24xlarge or ml.pde.24xlarge

Transportation 133

Transportation Scripts Accountability Benchmark 133

AWS Machine Learning

AUGUST 10, 2023

As recommended by AWS as a best practice , customers have used separate accounts to simplify policy management for users and isolate resources by workloads and account. SageMaker services, such as Processing, Training, and Hosting, collect metrics and logs from the running instances and push them to users’ Amazon CloudWatch accounts.

Scripts 98

Scripts Accountability Metrics Best practices 98

Help Scout

JULY 13, 2021

Requiring customers to make a phone call to cancel or modify their account, when everything else can be done online, is infuriating. Tarek Khalil took to Twitter to document his quest to cancel his Baremetrics account. Be careful about scripting customer service responses too tightly. How Bare you? Allow for human judgement.

Customer Service 137

Customer Service Scripts Chatbots Airlines 137

AWS Machine Learning

JUNE 21, 2023

Lifecycle configurations are shell scripts triggered by Studio lifecycle events, such as starting a new Studio notebook. This enables you to apply DevOps best practices and meet safety, compliance, and configuration standards across all AWS accounts and Regions. For Windows, use.cdk-venv/Scripts/activate.bat.

Construction 104

Construction Scripts Engineering Accountability 104

AWS Machine Learning

MAY 22, 2024

For details, see Creating an AWS account. Ensure sufficient capacity for this instance in your AWS account by requesting a quota increase if required. The script also merges the LoRA weights into the model weights after training. We use Amazon SageMaker Studio with the ml.t3.medium medium instance and the Data Science 3.0

Scripts 137

Scripts Engineering Accountability Benchmark 137

AWS Machine Learning

JANUARY 13, 2023

Automating the client-server infrastructure to support multiple accounts or virtual private clouds (VPCs) requires VPC peering and efficient communication across VPCs and instances. In this second part, we present a proof-of-concept healthcare and life sciences use case from a real-world dataset eICU.

Analytics 101

Analytics Healthcare Scripts Accountability 101

AWS Machine Learning

FEBRUARY 14, 2024

Effective self-service options are becoming increasingly critical for contact centers, but implementing them well presents unique challenges. scripts/build.sh scripts/deploy.sh The account must be assigned a security profile that includes edit permissions for flows. scripts/cleanup.sh

Scripts 128

Scripts Self service Contact Center contact center solutions 128

AWS Machine Learning

JULY 5, 2022

Lifecycle configurations (LCCs) are shell scripts to automate customization for your Studio environments, such as installing JupyterLab extensions, preloading datasets, and setting up source code repositories. LCC scripts are triggered by Studio lifecycle events, such as starting a new Studio notebook. Apply the script (see below).

Scripts 98

Scripts Engineering APIs Consulting 98

AWS Machine Learning

SEPTEMBER 18, 2024

Reusable scaling scripts for rapid experimentation – HyperPod offers a set of scalable and reusable scripts that simplify the process of launching multiple training runs. In your account, you will have a VPC provisioned with a public and private subnet, and an S3 bucket synced to your FSxL file system via a data repository link.

Scripts 119

Scripts Metrics Management Accountability 119

Customers That Stick

DECEMBER 15, 2014

It should be noted that both our question and LoyaltyOne’s only scratch the surface of this topic and also don’t (seem to) account for the difference in feelings people might have for industries that are generally expected to be open on holidays, like movie theaters and restaurants. Deliver A Better #CustExp. Is this an oxymoron?

Surveys 126

Surveys Customer Care Scripts Contact Center 126

CSM Magazine

FEBRUARY 5, 2025

Tasks such as order tracking, refund requests, or account updates are often completely handled by these virtual assistants, reducing wait times for customers. AI tools listen to calls in real time, guiding agents with scripts, cues, or next-best-action suggestions. Tech-human Hybrid: Are You Ready?

Contact Center 52

Contact Center Chatbots Airlines Analytics 52