Remove Accountability Remove Real estate Remove Upselling
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25 Call Center Technology Trends to Watch in 2021

Callminer

Also, agents with insight into how customers have interacted with sales teams have increased upsell and cross-selling opportunities.” Reducing their real estate footprint is another cost-reduction strategy.” And callout culture means brands are held publicly accountable for their decisions.

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Structuring Customer Success - What Works, What Doesn’t

Amity

"While every structure is unique, it generally makes more sense to keep Account Management under Sales and make Customer Success into its own major function." "When Customer Success is blended with pricing negotiations, upsells, cross-sells and contract renewals, trust and advocacy are tarnished."

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Which Call Center Model is Right For You?

Global Response

If your customers reach out to you with questions about hours, products, orders, returns, account help and more, an inbound call center can take care of those calls. Teams who want to outsource manual sales efforts—like lead generation and upselling—should also consider outsourcing to optimize resources and get faster results.

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Nov 15 – Customer Success Jobs

SmartKarrot

Perform analysis of real estate properties for customers utilizing the industry-leading technology. Maintaining records for client accounts. Collaborating with a variety of different departments to better serve the clients’ needs, such as the accounting and marketing departments. Apply here: [link].

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Nov 22 – Customer Success Jobs

SmartKarrot

Perform analysis of real estate properties for customers utilizing the industry-leading technology. Maintaining records for client accounts. Collaborating with a variety of different departments to better serve the clients’ needs, such as the accounting and marketing departments. This is not a sales role!).

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April 28 – Customer Success Jobs

SmartKarrot

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Working with customers through the subscription renewal process.

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April 14 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: Director, Customer Success Location: Atlanta, GA, US Organization: Grid Dynamics As a Director of Customer Success, you will manage large multi-million dollar relationships as a portfolio of accounts for a defined territory. Work with account leadership to identify transformational/CX opportunities for the clients.