Accountability Revenue potential Surveys 
Beyond Philosophy
APRIL 3, 2016
After recently reviewing the Forbes customer value/customer loyalty interview of TD Bank’s CMO, Vinoo Vijay, one of his areas of emphasis (in addition to frequent customer surveys and generating insights from employees) was the resolution of problems. Customer Satisfaction Doesn’t Drive Loyalty Behavior.
Beyond Philosophy
APRIL 3, 2016
After recently reviewing the Forbes customer value/customer loyalty interview of TD Bank’s CMO, Vinoo Vijay, one of his areas of emphasis (in addition to frequent customer surveys and generating insights from employees) was the resolution of problems. Customer Satisfaction Doesn’t Drive Loyalty Behavior.
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Totango
NOVEMBER 12, 2020
Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A Totango survey of business professionals found that Customer Success, and the customer-centric approach to service, is now a regular and popular practice for many companies. Scaling the team.
Totango
NOVEMBER 12, 2020
Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A Totango survey of business professionals found that Customer Success, and the customer-centric approach to service, is now a regular and popular practice for many companies. Scaling the team.
Totango
NOVEMBER 23, 2021
These can include Net Promoter Score surveys and escalation monitoring tools. Knowing when it’s time to upgrade CS software can save you time, customers and revenue potentially lost to inefficiency. The most efficient way to collect customer feedback is to use automation to monitor customer interactions proactively.
DMG Consulting
NOVEMBER 29, 2017
Poised for rapid growth and success, untapped revenue potential in the tens of billions. DMG estimates that the revenue size of the cloud-based contact center infrastructure market was at least $2.8 billion (excluding carrier revenue) as of the end of 2016. 11/30/2017. This represents only 11.4%
inmoment
NOVEMBER 6, 2019
The platform garners different types of data formats, including real-time survey responses, analytics, reporting and alerts that deliver immediate results. For example, InMoment’s XI Platform allows companies to incorporate tried-and-true feedback (like surveys) in a way that doesn’t complicate processes for customers.
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