Accountability Revenue potential Upselling 
Totango
NOVEMBER 23, 2021
This, in turn, makes it difficult to intervene with customers who are at risk of churn, as well as challenging to spot upsell opportunities. Your Upsells Are Going Down. Look for a CS platform that lets you spot emerging upsell opportunities as well as customers at risk of churn. Your Escalations Are Going Up.
ChurnZero
OCTOBER 26, 2021
Because organizations cannot afford to lose their largest customers, they default to prioritizing accounts with high ARR. Recency takes into account the time elapsed since your customer’s last interaction with your company, to help you gauge how responsive they’ll be to communications. Needs-Based Segmentation.
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ChurnZero
OCTOBER 26, 2021
Because organizations cannot afford to lose their largest customers, they default to prioritizing accounts with high ARR. Recency takes into account the time elapsed since your customer’s last interaction with your company, to help you gauge how responsive they’ll be to communications.
JustCall
AUGUST 8, 2023
After all, it accounts for 31% of eCommerce site revenues. Source In addition to embracing the role of a recommender system, conversational AI can also unlock upselling and cross-selling opportunities. Conduct Emotional Check-ins Apart from engaging prospects and customers, conversational AI can help monitor engagement levels.
JustCall
MARCH 10, 2023
Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. In short, it will make your call center profitable.
SmartKarrot
DECEMBER 17, 2021
Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential. Identify opportunities for account growth within your managed accounts.
SmartKarrot
OCTOBER 5, 2023
Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. Rather than endlessly chasing new leads, why not maximize revenue from those already in the fold? Maximizing revenue is tightly bound to efficient account mining.
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