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Insider hot takes: CS & Sales synergize to unleash predictable growth

Totango

For the full scoop on all of their bold insights on team alignment and unlocking customer-led growth, check out the webinar: The importance of team alignment and variable compensation The roundtable kicked off with the consensus that aligning CS and Sales teams is imperative, not optional.

Sales 114
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How Better Customer Relationship Management Can Increase ROI

ClientSuccess

When a new customer first comes onboard with an organization, the CSM will map out the customer lifecycle journey that highlights areas of growth potential within an account. Understanding this potential – aka a customer’s long-term value – can help measure the ROI of a customer. Toolkit: Customer Success Metrics Toolkit.

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The 6-Step Guide to Managing M&A as a CSM

ClientSuccess

If they are either, this can be an opportunity to identify new opportunities, revenue potential, or other strategic ways your teams can align. Webinar: Executing Account Transitions that Excite Customers and Reduce Risk. Discuss with your customers. Ready to learn more? Check out these ClientSuccess resources: .

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How Q4 Inc. used Amazon Bedrock, RAG, and SQLDatabaseChain to address numerical and structured dataset challenges building their Q&A chatbot

AWS Machine Learning

SQL generation, as the Q4 team learned, can be a game changer in building smart applications that integrate with your data stores, unlocking revenue potential. She speaks in internal and external conferences such re:Invent, Women in Manufacturing West, YouTube webinars and GHC 23.

Chatbots 126
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Jan 18 – Customer Success Jobs

SmartKarrot

Foster account growth/expansion via new products and markets. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Participate in webinars as a subject matter expert as needed. Be an escalation point for client issues and be a client-centric problem solver.