Amity

JUNE 11, 2018

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Foundational Customers: These customers are smaller in revenue and strategic value.

Customer retention 91

Customer retention Strategic Value SaaS Sales 91

Amity

DECEMBER 22, 2014

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Foundational Customers: These customers are smaller in revenue and strategic value.

SaaS 64

SaaS Customer retention Strategic Value Sales 64

ChurnZero

JANUARY 4, 2019

The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. If we’re not at peak SaaS, we’re probably close to it. More and more, customers are seeking out companies that share their values. Internally owned by the CSM, and collaborated on across teams.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

Amity

JULY 22, 2016

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. Foundational Customers: These customers are smaller in revenue and strategic value.

Customer retention 57

Customer retention Strategic Value SaaS Sales 57

ChurnZero

JANUARY 4, 2019

The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. If we’re not at peak SaaS, we’re probably close to it. More and more, customers are seeking out companies that share their values. Internally owned by the CSM, and collaborated on across teams.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

SmartKarrot

JUNE 16, 2020

A list of Top 8 SaaS Account Management Best Practices to help you grow your existing accounts and increase revenue. #1 1 Define Key or Strategic Accounts. The ideal Account Manager should be a problem solver who is sensitive to the client’s needs and spends time and energy to make them successful.

Best practices 10

Best practices SaaS Accountability Management 10

CSM Practice

FEBRUARY 20, 2020

Advanced health score includes a dashboard to track the CSM in charge of making the customer healthy, their progress, and the health trends of the account. Value; Prove quantitative and strategic value delivered. It applies predictive analysis around the score for different customer attributes. Introduction.

Customer centricity 52

Customer centricity Analytics Metrics Accountability 52